Xebo.ai (formerly Survey2connect) Pros and Cons

Survey2coonect company offers a wide variety of templates that you can use to create your surveys. This can save a lot of time and effort, as we won't have to start from scratch.

Easy-to-use interface

Affordable pricing

Excellent customer support

The customer support of this survey company is excellent. They are always available to help you with any problems you may have.

Several different options & templates Review collected by and hosted on G2.com.

Low response rates- the biggest challenge of using it is getting a good response rate when sent to a large set of audiences.

Spam filters- Getting blocked by spam filters. Although that's an industry problem but it still exists Review collected by and hosted on G2.com.

I've been utilizing Survey2Connect for several months now, and I must say, I'm thoroughly impressed. What stands out to me is its versatility - I can create various types of surveys, ranging from gauging customer satisfaction to cınducting market research and even measuring employee engagement. The cherry on top is the ability to select from an array of question formats and personalize the apperarance of my survey. Review collected by and hosted on G2.com.

Survey2Connect is a feature rich tool when compared to the other survey tools in the market. This makes the learning curve a little bit longer than the anticipated. Review collected by and hosted on G2.com.

Survey2connect excels in all aspects, from its user-friendliness and rich features to robust data analysis, security compliance, and top-notch support. I liked their most recent addition, XEBO, AI-powered assistant that effortlessly creates industry-tailored surveys and offers advanced data analysis features helping to identify pain points and gaps in the customer journey. Review collected by and hosted on G2.com.

They have wide range of industry based pre-existing templates, however, adding few more templates would really help. Review collected by and hosted on G2.com.

The platform is a one stop solution for CX idea and is improving/ evolving with time. Support team is very accommodating and adheres to timlines. Review collected by and hosted on G2.com.

Good things take a bit of a time at instances. The portal can offer better solutions in terms of word cloud, sentiment analysis accuracy, custom themes, etc. Review collected by and hosted on G2.com.

I have been using this platform for one year and I must say, it exceeded my expectations in every way. The platform's user-friendly interface made creating and customizing surveys a breeze, allowing me to tailor them to my needs effortlessly. The platform's seamless integration with other tools and platforms further enhanced its functionality and usability. Overall, Survey2connect proved to be an invaluable tool, simplifying and enhancing my surveying experience. I highly recommend it to anyone needing a comprehensive and efficient survey solution. I want to thank the most efficient and reliable team this platform has given us, especially Kanishka and Rabia being available and supportive whenever we need them Review collected by and hosted on G2.com.

I would suggest the platform should work on themes and design part can be improved bit much. Videos and animation can be introduced and more flexibility in dashboards Review collected by and hosted on G2.com.

We had phenomenal experience in revolutionizing the way we gather NPS & CSAT. The wide range of question types, survey formats and survey logic options offered by S2C empowered us to collect comprehensive and relevant data from our customers Review collected by and hosted on G2.com.

There are opportunities to pace-up customizable tech development requirements. there are opportunities to cater infographics, Auto Reporting capabilities, CATI, responsiveness of team Review collected by and hosted on G2.com.

improves interaction with the client to ensure that the client feels valued and appreciated, valuable information can be obtained about the needs, desires and interests of the general public this helps to create a more effective marketing strategy, adapting products and services to the needs Review collected by and hosted on G2.com.

Sometimes there have been failures but nothing that could not be solved quickly Review collected by and hosted on G2.com.

It's user-friendly. Easy to understand.. Review collected by and hosted on G2.com.

1. Sometimes, logic doesn't work. i have to delete it and re-apply it, and then it works.

2. Language translations are terrible. Please improve it so that we can make most of it. In my survey, I manually changed translations, which is not the best use of S2C. Review collected by and hosted on G2.com.

The interface is user-friendly. It has good customisation options. The reporting and analytics are functional and can be integrated with other platforms. Customer support is available but I did not use it. Review collected by and hosted on G2.com.

Nothing comes to mind. Perhaps it could do with more features. That said, there were no performance or integration issues and since I did not use customer support, I cannot assess if that was good or bad. Review collected by and hosted on G2.com.

The best part about the tool is that it presents all the survey insights in easy-to-understand reports. It really helps understand the customer & market sentiment well. Review collected by and hosted on G2.com.

Haven't faced anything major as of now. A few customers couldn't submit surveys, Not sure if it was a bug with the tool or the issue with the user's internet connection. Review collected by and hosted on G2.com.