Xactly Incent Pros and Cons

Versioning of people, position, quota etc is one of the most awesome feature that Xactly. I love this feature because I have not seen this in systems like Oracle incentive compensation. Review collected by and hosted on G2.com.

Below few points that i dislike:

1) I wish lookup tables would have shown total count of line items added.

2) A custom option to run calculation batch only for few reps would be a great option to have.

3) Once batch is run and payments are released we cannot go and rerun the same batch again as release gets affected during that process, there is a workaround but its cumbersome.

4) Reporting has to be improved a lot, its hassle to build reports in Xatly Analytics Review collected by and hosted on G2.com.

I don't like Xactly in any of its capacities. Review collected by and hosted on G2.com.

The UX is arguably the worst I have ever had to interface with at my company. The reporting doesn't map to the needs of our business and the information is often, at best, faulty and not correct. Xactly has been referred to as "Almostly" within our company pretty much since its adoption. The worst part of my job is the week-to-week management of frustration my team brings to me with this faulty tool. Review collected by and hosted on G2.com.

Xactly has been relatively intuitive and simple. I really love the Search Orders and Results. Makes it easy to pull the data from the site in order to understand how the engine is calculating the results. Review collected by and hosted on G2.com.

2 big issues we have run into:

1) Unreleasing released commissions. It took us way too long in order to figure out and understand how to do so. And the time that we did it without uploading a template...I can't even recall how we solved that issue. Probably had to call customer support for that. This process should be more intuitive than it currently is.

2) The new UI changes. Last year we were told the old UI was going away and we panicked because the new UI was not only new and unfamiliar, but it also lacked the functionality of the old UI. The Heirarachy data pulls wouldn't work and I just couldn't understand why Xactly would push such a buggy UX on your customers. Perhaps to attract new users with a flashy update? IDK but man I hope you never lose the old UI. Review collected by and hosted on G2.com.

There is a good overview look at each of your commissions and if you want details you can drill down on an opportunity basis. Review collected by and hosted on G2.com.

There are ceratin features that don't seem to work or are implemented. The incentitives tab should be removed if we don't use it or have access...can be confusing. Review collected by and hosted on G2.com.

Xactly is a user friendly tool that really helps manage processing and reporting commissions. Incent is only one aspect of this tool, which is the key part. You can easily manage indivudial team member data, quotas, TI and revenue individually or in a batch. The processing time is overall pretty fast compared to other applications out there. The UI is great and constantly changing to accomodate additional needs, requirements and enhancements; although those changes are not so drastic and often benefitial and enables the user to be more efficient. Review collected by and hosted on G2.com.

The only thing I dislike is when having to make drastic mid-year plan changes, where rules and formulas also need to change. This can sometimes become a little frustrating, but Xactly support is always available and quick to lend a helping hand. Review collected by and hosted on G2.com.

The overall details it shows on a monthly/quaterly basis Review collected by and hosted on G2.com.

It's not always accurate due to updating, but that's not really an issue Review collected by and hosted on G2.com.

I can see YTD patment easily. and detail page is so good. So I can control or propose new use cases to the customers. Review collected by and hosted on G2.com.

performance is not good. and auto refresh the page that I see now when I see Xactly page with iPhone. Review collected by and hosted on G2.com.

Xactly has a very clean interface, the ability to handle complex comp plans, is user friendly and was easy to implement. It also has great versioning capabilities which make off cycle comp updates easy to manage. Review collected by and hosted on G2.com.

It takes a little bit of time to learn your way around the system, but our team started with no user experience and was able to pick it up relatively quickly. Review collected by and hosted on G2.com.

easy to access numbers and to move from big picture to detail Review collected by and hosted on G2.com.

nothing really I am accessing and achieving what i need about my numbers - any issue could come from the background not xactly related Review collected by and hosted on G2.com.

This is something i check almost daily. I love that it breaks down so many different categories. I can sort for the month, quarter, and year so easily. My goals are kept forefront and for someone motivated by goals, this is a must. Review collected by and hosted on G2.com.

At times, it can be hard to follow the actual breakdown of where the commission is coming from. For example, there will be three different pay outs for one sale. It would be helpful if they were labled according to what they are paying on such as delivery, terms, monthly rate, etc. Review collected by and hosted on G2.com.