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820 Xactly Incent Reviews
Overall Review Sentiment for Xactly Incent
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The tool is foremost for sales to be have transparency of the attainment and earnings to drive further performance.
I like how the tool is evolving and a better experience for the user, improved hierarchy and other pages have been a big positive step. Review collected by and hosted on G2.com.
Analytics needs a update, graphical display is a long way behind and it can be difficult to use.
Updates to Ui for seller UI needs to be better and more flexible Review collected by and hosted on G2.com.
1) Creating and managing specific rate tables and payouts.
2) Developing and enhancing new reporting via Analytics
3) Users find it easy to review data (ie. "underlined" data). Review collected by and hosted on G2.com.
1) Upload more than one PDF file in Plan template.
2) When routing documents (DOCS>>ROUTE>>DOCS), Xactly has documents going back to when software was installed. In our case, 2014. Review collected by and hosted on G2.com.
I have been using Xactly Incent for 11+ years. Xactly is easy to use for administrators and payees alike. Building rules, formulas and plans is a very intuitive process. Payees like that they have real-time visibility of their commissions and that the interface is easy to navigate. We perform manual calculations each month to audit the system and the system is always right! Xactly's customer support and our TAM are top notch and extremely responsive! We have used them for help on some of our more complex plans. Review collected by and hosted on G2.com.
There are a few things I'd love to see improved. One that comes to mind is being able to easily search to see which incentive statement an individual is on. This can be cumbersome when you have as many plans as we do. Adding a field for visibility to the Profile section would be amazing. Review collected by and hosted on G2.com.
Xactly is just fantastic; the interface is friendly and easy to use, Xactly is a tool easy to learn from an admin and user perspective, and configuration and integration work in a straightforward way; I have been doing Sales Compensation for over 17 years and using multiple tools and using Xactly for the last three years, definitely the best Sales Comp/Incentive calculation tool that I have experienced. Review collected by and hosted on G2.com.
I love the tool; I would like to have more functionalities for Sales letter acceptance process (like passive approvals) Review collected by and hosted on G2.com.
I have been an Administrator, configuring and supporting compensation in Incent for ten years. The longevity of using this product within our organization practically speaks for itself. We process approx 10 million in compensation across four countries, and what I appreciate most is the ease of use and our ability to manage the software internally. Incent processes compensation efficiently and accurately. Handling complex comp plans as seamlessly as simple ones. I appreciate that the company continues to take feedback from its users and innovate new products designed with clients in mind. Review collected by and hosted on G2.com.
I wish the end-user experience were better. We have issues with partners that struggle with login issues. In particular, if a partner has multiple instances of Incent or does not log in frequently. I find setting up Analytics reports and Dashboards to be cumbersome. I believe Xactly has an opportunity here to make their product much better. Review collected by and hosted on G2.com.
Incent makes our monthly commissions calculations a breeze for the hundreds of reps and leaders that our organization has. Full revamp of desktop site recently with more up-to-date features. Allows for full transparency to sales reps to view their monthly statements and granular details in Incent and Analytics. Review collected by and hosted on G2.com.
Too much custom work that needs to be done to fit the needs of your specific comp plan and have to rely heavily on Xactly's professional services team to accomplish. Once the custom work is done it works well for us but when a large Enterprise client like us needs to make changes it becomes a bit of a headache. Not enough "real-time" updates (need to upload data and wait for the system to calculate vs showing how the code calculates as you build it in real-time. Could enhance the mobile app for end users, especially in current environment where people are used to checking everything on their phones vs desktop. Review collected by and hosted on G2.com.
We've been a customer for 7 years now. It takes some time to learn how the system works, but it is a fairly smooth process once you learn. Employees can easily see their goals, attainment, and commission earned daily. I'm a team of 1 who fully manages the platform for 200+ salespeople - managing the day-to-day process, and the annual changes (pay, quotas, hierarchy, named relationships, etc.). Their upload templates make this manageable for one person to handle. Review collected by and hosted on G2.com.
I haven't had the best experience with the support team. However, I know there are support tiers available and we could request/pay for a better level of support. Typically, it results in me finding the issue on my own - which isn't bad, because then I learn the system better. Review collected by and hosted on G2.com.
It is easy to navigate around the system as an administrator, easy to amend your commission statements and process new starters and leavers. It's very logical. Review collected by and hosted on G2.com.
When we want to process manual payments, commission related but for those that do not hold a commission plan, we have to use up a license.
If you upload your manual payments all in one go and no changes are required it is fine, but if you upload payments as and when you get them it is tricky, as you need to remove your prior batch, reload and recalculate. Can be confusing.
Also, with regards to manual payments, once the payment is entered we have to run a manual process for it to calculate and appear on their statement, rather than that happen automatically in the overnight process. It would be good if this could be scheduled. Review collected by and hosted on G2.com.
