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Writer Reviews & Product Details

Elleni  P.
EP
Content Marketing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Writer?

Writer helps me outline and plan blog posts quite easily. I also like the 'recap' feature, which recaps content based on audio or video recordings. With Writer, I can develop content efficiently and use my extra time to focus on more strategic work (content planning and marketing strategy, etc.). Finally, I appreciate that I can 'train' writer to develop content in a format that will resonate with my audience. Review collected by and hosted on G2.com.

What do you dislike about Writer?

In the blog writer, I wish we could prioritize the items in an outline, and tell writer how to weigh outline points. Sometimes I feel like writer develops more content around less important paragraphs and/or topics, and I'd like to be able to tell the platform which paragraph(s) to keep short and which to expand upon. Review collected by and hosted on G2.com.

What problems is Writer solving and how is that benefiting you?

Writer is helping us develop 'quick' content (event recaps, blogs about our own capabilities, etc.) quickly. That allows us (the marketing team) to spend more time developing thought leadership content, planning our marketing strategy, etc. Review collected by and hosted on G2.com.

Writer Overview

What is Writer?

Writer is the full-stack generative AI platform for enterprises. We empower your people—support, operations, product, sales, HR, marketing, and more—to accelerate growth, increase productivity, and ensure governance.  Our platform transforms work by embedding AI into any business process and making it available everywhere people work. We pair Writer-built LLMs with Knowledge Graph, which integrates with your business data sources, to deliver high-quality outputs and insights. Writer automatically enforces your AI guardrails so work is compliant, accurate, inclusive, and on-brand, whether it’s created by your people or AI. Our flexible application layer of chat interfaces, prebuilt templates, and composable UI options serves use cases across every function.  The Writer platform is enterprise-grade and doesn’t use or share your data. We’re compliant with SOC 2 Type II, GDPR, Privacy Shield, HIPAA, and PCI. Palmyra, our family of open and transparent LLMs, is top-scoring on key benchmarks, faster and more cost-effective than larger models, and fine-tuned for specific industries. We offer flexible deployment options, including Writer-managed and customer-managed. Leading enterprises choose Writer, including Intuit, Spotify, L’Oreal, Uber, and Deloitte.

Writer Details
Product Website
Discussions
Writer Community
Languages Supported
English
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Seller Details
Seller
Writer
Company Website
Year Founded
2020
HQ Location
San Francisco, California
Twitter
@Get_Writer
7,145 Twitter followers
LinkedIn® Page
www.linkedin.com
1,345 employees on LinkedIn®
Description

Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Its fully integrated solution makes it easy to deploy secure and reliable AI applications and agents that solve mission-critical business challenges. Writer’s suite of development tools is supported by Palmyra — Writer’s state-of-the-art family of LLMs — alongside its industry-leading graph-based RAG and customizable AI guardrails. Hundreds of customers like Accenture, Intuit, L’Oreal, Salesforce, Uber, and Vanguard trust Writer to transform the way they work. Founded in
0
0 with offices in San Francisco, New York City, and London, Writer is backed by world-leading investors, including Premji Invest, Radical Ventures, ICONIQ Growth, Insight Partners, Balderton, B Capital, Salesforce Ventures, Adobe Ventures, Citi Ventures, IBM Ventures, and others. Learn more at writer.com.


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Recent Writer Reviews

Verified User
T
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Writer Helps Daily and Increases Productivity"
Writer has been a great tool that is now part of my regular work-day routine. I can write my content, then use Writer to help edit or provide feed...
Dan P.
DP
Dan P.Small-Business (50 or fewer emp.)
4.0 out of 5
"Has high security protocols without significant impact to AI generation quality."
The security compliance for sensitive data and uses.
Edward F.
EF
Edward F.Small-Business (50 or fewer emp.)
5.0 out of 5
"I've tried the competition - Writer is the best value for your brand."
Writer's LLM feels genuinely responsive to the brand identity we've built for the company - which means the articles, posts, and recaps are all fr...
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8 people requested security information

Writer Media

Writer Demo - Produce great work effortlessly
Speed up business processes and get highly-tailored outputs based on your use cases.
Writer Demo - Get answers in seconds
Generate summaries, insights, and analysis based on your internal data.
Writer Demo - Enforce your AI guardrails
Ensure your work is accurate and complies with your legal, regulatory, and brand guidelines.

Official Interactive Demo

Writer demo available

Try an interactive demo created by the software seller (right here on G2).

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Video Reviews

85 out of 86 Total Reviews for Writer

4.3 out of 5
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85 out of 86 Total Reviews for Writer
4.3 out of 5
85 out of 86 Total Reviews for Writer
4.3 out of 5

Writer Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Time to Implement
<1 day
>12 months
Return on Investment
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48+ months
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Edward F.
EF
Director of Marketing And Public Relations
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Writer?

Writer's LLM feels genuinely responsive to the brand identity we've built for the company - which means the articles, posts, and recaps are all free of the things that normally feel uncanny about the AI reading and writing experience. It has a number of useful built-in apps, but the chat function is also great for prompts that fall outside of those.

The look is sleek, professional, and clean - it is an easy-to-use app with multiple different entry points (extensions, web app, desktop). It integrates well with the marketing systems we use, and was easy to implement.

Plus, it does grammar as well as genAI. So it replaces 2 costly subscriptions with one affordable one.

I use Writer all the time, but I've never had an issue that I've had to use customer support to. That's a great sign, but it does mean I can't comment on how their customer support is. Review collected by and hosted on G2.com.

What do you dislike about Writer?

I like most things about Writer. I would like to see the prompt library expanded to help more marketing-only clients. It has a lot of stuff that is good for product marketing and creation, but there is less for demand gen, ABM, etc. I use the chat function for these, which is fine, but it would be great to see more of the built-in prompts / apps. Review collected by and hosted on G2.com.

What problems is Writer solving and how is that benefiting you?

As an in-house marketer with a very small team, GenAI has become a vital tool for us in order to satisfy our customers demand for interesting, educational content - and for generating new clients. There are a lot of tools out there, and I tried several of them after tryng Writer for the first time. In the end, Writer's platform was the one I came back to. I fekt confident in the way it recreated our brand voice, and pulled from our own expertise to create content that was actually useful. Review collected by and hosted on G2.com.

Brandy A.
BA
Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Writer?

I like that it integrates with my work!. The plug in helps throughout using the browser, And the download works well with my Mac so writer is with me no matter where I am typing. Review collected by and hosted on G2.com.

What do you dislike about Writer?

When I use the blog writer to build a blog post it uses a lot of language that it subsequently flags as not fitting my prescribed writing rules. It would be nice if the content the AI spits out also matches the pre set rules and parameters for writer so there is less editing needed. Review collected by and hosted on G2.com.

What problems is Writer solving and how is that benefiting you?

I subscribed primarily because of the Magic link tool so it helps me link new content with previous content on our site or products on the site in a pretty quick, seamless way. That was worth paying for and the additional normal features became ingrained into my daily tasks. Review collected by and hosted on G2.com.

Joel B.
JB
Strategist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Writer?

Writer's ground-up content development flows are superior to the "chat" interface of many generation tools. They are purposefully developed by writers for writers.

I first started using Writer when I was head of content at a creative agency. We used it to keep our staff writers on style and on message across our clients. Review collected by and hosted on G2.com.

What do you dislike about Writer?

I've been using Writer since launch and it has taken a little while to train. And I'm referring to training me on how to best use the tools. A little more walkthrough and hand-holding at the begining would be helpful. Review collected by and hosted on G2.com.

What problems is Writer solving and how is that benefiting you?

Writer is great at "beating the blank page" when concepting and developing all sorts of content. It is also superior to tools like Grammarly for keeping a singular voice across multiple writers. Review collected by and hosted on G2.com.

Verified User in Computer Software
TC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Writer?

Writer has been a great tool that is now part of my regular work-day routine. I can write my content, then use Writer to help edit or provide feedback. I can also check for grammar and spelling mistakes, and make sure I'm keeping to my usual writing style. This is one of my favorite features - the ability to save your writing style so that others can apply it to their work. It always keeps our documentation in sync. One of my biggest hurdles is getting over writers block. Writer definitely helps move past mental blocks. The software can provide suggestions. This allows me to get all projects completed on time and even increase my productivity. The software itself is easy to use and the plug-in is a daily game changer for all my written content. Review collected by and hosted on G2.com.

What do you dislike about Writer?

I don't have anything really negative to say. I don't have much experience with other similar products but will stick with this one! Review collected by and hosted on G2.com.

What problems is Writer solving and how is that benefiting you?

Writer is more than just a writing tool; it really is a unique solution that supports every aspect of the writing process. It helps me write better, gives me new ideas, and makes it easier to think of new ways to do my work. If you're looking to boost your productivity and creativity, Writer is an absolute must-have. I really wonder how I ever went through a day without it. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Writer?

Writer does what it sets out to do. It helps correct mistakes, highlight on-brand alternatives, and gives you suggestions. For those who want a business specific AI, their offering seems interesting — but I haven't used that specific feature. Review collected by and hosted on G2.com.

What do you dislike about Writer?

There's an arbitrary cap of 5 users for anything that's not an enterprise plan (no option to pay for additional users) and the plugins are only really available on a per-software basis (meaning you'll have to find and install a plugin for every app you intend on using — vs their competitor that has a comprehensive desktop plugin). Since the last time I've tried out Writer, they've also seemed to lean so hard on the AI side that it feels like they wished they could just erase their original business concept — which doesn't make me want to invest in their software in the long term. Review collected by and hosted on G2.com.

What problems is Writer solving and how is that benefiting you?

I wanted a copywriting tool that would keep the team on brand and our writing consistent. Being a financial organization, I was also looking forward to using it to help identify some common trigger terms that require disclosures. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Writer?

It's very easy to use. You jump right in and ask your question and you'll get your answer. There are the prebuilt templates but I rarely use them and I imagine they're really good. I find writing out my prompt to be the best way I think through my ask so I can also tweak the ask in later stages. Review collected by and hosted on G2.com.

What do you dislike about Writer?

I sometimes find the outputs to be a little less "sharp" than the ones I get from ChatGPT. ChatGPT comes off like a very smart and funny friend. Writer comes off like a person trying to be funny but not quite being there. Having said that, I still find the firewalled environment of Writer to be safe to use. Review collected by and hosted on G2.com.

What problems is Writer solving and how is that benefiting you?

Helping create content at scale. Review collected by and hosted on G2.com.

Ronit S.
RS
Consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Writer?

Writer AI Content Detector in identifying AI-generated content is impressive. It differentiates between human-written and AI-generated text. It's easy to use and frequently using on weekly basis.

The tool is quite easy to operate, with a simple interface that makes it reachable to everyone and easy to implement.

Customer support team is ready to assist on real-time. Review collected by and hosted on G2.com.

What do you dislike about Writer?

It provide accurate results, but there are few chances where creative human writing might be shown as AI generated.

The mobile experience is just usable. There are much more enhance to provide the same experience as we are experiencing over the desktop.

Integration with other platforms like CRM is going to be more useful to make the smooth process of work flow. Review collected by and hosted on G2.com.

What problems is Writer solving and how is that benefiting you?

This tool will ensure the authenticity of written content.

It is very useful to fit seamlessly into any workflow.

It gives us immediate feedback so we can take action quickly as needed. Review collected by and hosted on G2.com.

Jen M.
JM
CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Writer?

What I love about Writer is you can set up your brand and then it customizes the writing suggestions based upon what you're writing. It's been a great way to make everything sound consistent. Review collected by and hosted on G2.com.

What do you dislike about Writer?

At times Writer's Chrome extension is too intrusive and doesn't work right. It's annoying. Review collected by and hosted on G2.com.

What problems is Writer solving and how is that benefiting you?

It's helpful in the same way Grammarly is helpful, but it's more custom. I liked setting up my brand because it's helped to break certain habits that annoy me about my writing. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Writer?

The ability to store the voice of the company in the settings so the AI will maintain our voice. Other AI's can do it, but they need to be re-taught, something we often forget to do. Review collected by and hosted on G2.com.

What do you dislike about Writer?

I give Writer a slight writing edge over other AI's, but the fact that the other AI's are better at working through not writing tasks is great. Review collected by and hosted on G2.com.

What problems is Writer solving and how is that benefiting you?

Helping create content. We use a lot of tool in our mix and the is one of the better ones and a lot easier to get things in our corporate voice. Review collected by and hosted on G2.com.

Nicole L.
NL
Senior Content Marketing Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Writer?

Ask writer features

Ability to add source

Prompt library

Transcription

Transform files into slide decks

Able to change tone

Ease of use

Ease of implementation Review collected by and hosted on G2.com.

What do you dislike about Writer?

Cannot find sources

Not being able to transcribe from Spotify podcasts

Language is still a little robotic Review collected by and hosted on G2.com.

What problems is Writer solving and how is that benefiting you?

Generate structure for writing quickly

Helps speed up research Review collected by and hosted on G2.com.