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WHMCS Reviews & Product Details - Page 2

WHMCS Overview

What is WHMCS?

All the tools you need to start a web hosting business today.

WHMCS Details
Discussions
WHMCS Community
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Product Description

All the tools you need to start a web hosting business today.


Seller Details
Seller
WHMCS
Year Founded
2005
HQ Location
Houston, TX
Twitter
@whmcs
19,179 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®

Recent WHMCS Reviews

MS
Mayur S.Small-Business (50 or fewer emp.)
5.0 out of 5
"WHMCS is the best billing software for Hosting Companies"
WHMCS is a comprehensive billing software for web hosting companies. If you have a web hosting business or are planning to open one, then having WH...
Nujan S.
NS
Nujan S.Small-Business (50 or fewer emp.)
4.5 out of 5
"Great Billing & Automation Software For Hosting Company"
We've been using WHMCS for six years. It has been the most valuable software in running our company, from billing to automating our corn tasks. It ...
EC
Everton C.Small-Business (50 or fewer emp.)
5.0 out of 5
"WHMCS - One of the Best Hosting Billing Platform"
I like the ease of use and being able to handle my customers and invoice/payment system in one place.
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WHMCS Media

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Video Reviews

56 WHMCS Reviews

4.3 out of 5
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56 WHMCS Reviews
4.3 out of 5
56 WHMCS Reviews
4.3 out of 5

WHMCS Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for WHMCSQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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KP
Mrs.
Financial Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about WHMCS?

The software is unique and is the best of the other service provider, like the instant provisioning of ordered services. the User interface is intuitive enough to provide a good navigation Review collected by and hosted on G2.com.

What do you dislike about WHMCS?

Customer support service is so annoying; you have to first pay for monthly service fee to get things resolved by the WHMCS team Review collected by and hosted on G2.com.

What problems is WHMCS solving and how is that benefiting you?

I use the software to respond to tickets from clients as my side job role to the company work with part timing; it is so helpful and saves me more time Review collected by and hosted on G2.com.

DK
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about WHMCS?

Integrates with many services and payment providers. It is a great solution to start, but at scale it has certainly limitations. You can see that they are focussed on cPanel, which can be great, however other panels have less proper support or no official support at all. Review collected by and hosted on G2.com.

What do you dislike about WHMCS?

They did not make their system fool proof nor logical. This can cost you money. Example issues are domains showing expired to your client so they do not pay for it while you still renew them with your supplier. Or incorrect data validation support or custom fields for certain TLDs. With a workaround it is supported, but not in a customer friendly way. Furthermore, they like price increases (as the parent company also likes). Review collected by and hosted on G2.com.

Recommendations to others considering WHMCS:

Would definitely consider it for small hosting-on-the-side solutions. Otherwise, keep looking. Review collected by and hosted on G2.com.

What problems is WHMCS solving and how is that benefiting you?

We can help our customers with managing their services more easily and we can process payments+orders automatically. In the most ideal situation there is no manual labor required. Review collected by and hosted on G2.com.

Sandra A.
SA
Software developer/product manager
Financial Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about WHMCS?

The software is so easy to use, like the ability to customize invoices which makes the invoice look more appealing; the inbuilt ticketing system enables me to respond to client's ticket from one place Review collected by and hosted on G2.com.

What do you dislike about WHMCS?

It requires technical knowledge to set up and customize the store template to look more beautiful enough. Review collected by and hosted on G2.com.

What problems is WHMCS solving and how is that benefiting you?

I use the software to fulfill my job as a technical person on part-time to provide hosting and domain registering services that the company offers Review collected by and hosted on G2.com.

Lisa C.
LC
Financial Systems Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about WHMCS?

The best part of WHMCS is that our tech people loved it - it handled everything they needed, integrated with the company they used to receive the CDR info and ConnectWise which was used extensively for ticketing. Review collected by and hosted on G2.com.

What do you dislike about WHMCS?

On the other hand, the accounting department was not happy with the clunky way WHMCS worked. The reports are over-simplified and you cannot easily get a detailed monthly transaction listing for the invoices - an absolute requirement for us. We worked around the problems, but never really overcame them. Review collected by and hosted on G2.com.

What problems is WHMCS solving and how is that benefiting you?

VoIP Billing - it can do all of the details there and it is great at handling our hosting services. The easy integration with Plesk is allowing us to make the hosting seamless. A single sign-on for our customers, provisioning through WHMCS, etc. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about WHMCS?

Nothing anymore. It used to be the best option out there, but WHMCS just completely turned their back on long-time customers. Review collected by and hosted on G2.com.

What do you dislike about WHMCS?

They have turned into a greedy company and decided to make their "Owned License" completely obsolete and force long-time customers into a new monthly pricing scheme that will markup prices close to 3,000%. These guys sent me an email politely telling me they no longer care about my business any longer. They told me that I either move to their new licensing (more expensive and monthly) or essentially risk exploits and outdated code for the very software my business depends on to run. No warning, no heads up, nothing. "We don't care about you, effective immediately" is essentially what they are saying and I for one will not just smile and take it. Review collected by and hosted on G2.com.

What problems is WHMCS solving and how is that benefiting you?

No problems are being solved with WHMCS. I am going to search for an alternative now. Review collected by and hosted on G2.com.

AR
Developer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about WHMCS?

EASY to integrate with other software, We built the store template on WordPress theme to give the complete good look of the website as well as the WHMCS integrations, Pricing is squite fair for medium enterprises and, support team provides good support whe a technical issue arise Review collected by and hosted on G2.com.

What do you dislike about WHMCS?

WHMCS majorly works well on native PHPMversions, and once you upgrade the PHP to the latest version of PHP 8.00, it will not work, and all the cron-job will stop running, yet you may be having some software that would require you to upgrade the version Review collected by and hosted on G2.com.

What problems is WHMCS solving and how is that benefiting you?

I am working with a hosting company as a software developer and technical support team; I use the software to respond to tickets and provide technical support to our clients on time, creating projects and a to-do list within the account. It help me to stay organized and on the truck of my activity Review collected by and hosted on G2.com.

SP
Affiliate Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about WHMCS?

I have tried a couple of software for billing, and all could not give me satisfactory results; WHMCS is the best billing software I have come across, and I strongly recommend it to others.

Their customer service is world-class, and they are always keen to assist you. You should feel free to contact them for any larger or smaller issues; you can create all automation once for life, saving you more time doing manual activities Review collected by and hosted on G2.com.

What do you dislike about WHMCS?

The current version of WHMCS does not support PHP Version 8.0; when I upgraded my PHP TO 8.0 latest version, the part of my website where Installed WHMCS did not load and failed to work; I had to set the PHP version to the previous and things came to normal Review collected by and hosted on G2.com.

What problems is WHMCS solving and how is that benefiting you?

WHMCS power my company with billing software and international payment methods. Our company now invests in marketing because WHMCS handles most activites we would perform manually, accepting orders, propagation of domains, invoice collection, suspension, and general account management. The support team focuses on customer issues only where we can receive tickets through WHMCS and respond to the inquiry. Review collected by and hosted on G2.com.

BF
C
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about WHMCS?

Support features. As a support agent and technician, the best I like about the WHMCS is the ability to respond to tickets from our clients, assign tickets to other support agents, and the ability to close access. This is fast and easy to provide support to product and service inquiries Review collected by and hosted on G2.com.

What do you dislike about WHMCS?

When the IP internet address is not static, WHMCS keeps auto-logging me out, and the WHMCS support team has no idea about this either. The software does not support the current PHP version of 8.0, which we currently have on our servers Review collected by and hosted on G2.com.

What problems is WHMCS solving and how is that benefiting you?

As a support agent, WHMCS helps me stay organized with my work; I can respond to tickets from clients on time, close tickets, or assign tickets to other departments and support operators. WHMCS has improved efficiency and maximum customer relationship. Also, WHMCS makes management of tasks easy, saving the company on more expenses of alternative software Review collected by and hosted on G2.com.

SP
support operator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about WHMCS?

creating website packages and start selling is the best I like as it is easier and quicker; the software has automation majorly in every module, making it the best regarding website hosting and domain registering Review collected by and hosted on G2.com.

What do you dislike about WHMCS?

The pricing for customized software is costly from the official retailer and customizing the storefront requires a lot of coding skills that most entrepreneurs in the web hosting industry may be lacking Review collected by and hosted on G2.com.

Recommendations to others considering WHMCS:

WHMCS is the best billing software for all website hosting and software companies that needs to boost their businesses Review collected by and hosted on G2.com.

What problems is WHMCS solving and how is that benefiting you?

I work with a website hosting company as a support agent and marketing team; WHMCS helps me in responding to clients' tickets and transferring a ticket to other departments where need be. promotes efficiency in my work, and also with this software, we can send campaigns to clients that help us increase more sales Review collected by and hosted on G2.com.

MS
Support Operator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about WHMCS?

Everything is on automation. Easy to install while using Softaculous App installer . The customising of invoices and and email template is very easy and requires no technical knowledge Review collected by and hosted on G2.com.

What do you dislike about WHMCS?

The pricing is quite expensive for small enterprises to use the fully licensed software that enables them to remove branding, customizing the storefront needs developers to fix costing addition charges Review collected by and hosted on G2.com.

What problems is WHMCS solving and how is that benefiting you?

We are solving the problems of orders and account management. We can now automatically suspend, accept orders, and terminate accounts because of WHMCS. WHMCS has helped us increase more sales as we do not focus and invest in development, instead concentrate on marketing.

We create packages, products and add-ons using WHMCS with ease, and once published, they appear instantly on our storefront Review collected by and hosted on G2.com.