11 White Label Loyalty Reviews
What I like best about White Label Loyalty is its flexibility and Customisation. It allows businesses to tailor their loyalty programs to meet thier needs. Additionally, the analytics and reporting tools provide great insights into our customers, enabling more targeted marketing. Review collected by and hosted on G2.com.
One aspect of White Label Loyalty that some might find challenging is the initial setup process, which can be complex and time-consuming, especially for businesses without dedicated technical/marketing resources. While the platform offers extensive features, navigating these options and understanding how to best utilize them might require a learning curve or an account managers help. Review collected by and hosted on G2.com.
The responsiveness of White Label Loyalty's customer support team. When we encountered issues with the Runa API integration that affected our production app. Their prompt support ensured that our users could access their vouchers without a significant delay. Review collected by and hosted on G2.com.
The initial problems with the Runa API integration caused some disruptions in our services. Some users were unable to access their recently claimed vouchers. This led to a negative experience for those affected. Review collected by and hosted on G2.com.
The platfom offers flexibility and is continuously developing new features to reward the user. It is easy to use and manage the platform.
The head office team provide good levels of support. Review collected by and hosted on G2.com.
Certain parts of the platform work in isolation making data extraction not as intuative or as easy as I would like Review collected by and hosted on G2.com.
WLL team were instrumental in providing a rapid solution to launching a loyalty program in a very short period of time. This was demonstrated in their capability to gather requirements and offer a standardized product at a cost effective basis Review collected by and hosted on G2.com.
Customer support is not friendly, often mentioning that known bugs would require the customer to pay more fix them
Their mobile app UX and UI is extremely outdated and does not take into consideration any recent design trends
Very little innovation in their feature roadmap Review collected by and hosted on G2.com.
To be honest nothing special, I consider them as any other vendor for loyalty Review collected by and hosted on G2.com.
They never accept the mistake or issue that is encountered in their platform and always try to charge for features that is already included Review collected by and hosted on G2.com.
Easy data scanning as well as veryfing if bills are properly read. Used soultions are easily copied to other activation so there is no need to start each project from scratch Review collected by and hosted on G2.com.
I 've been cooperating for not a long time, so haven't notice any so far, however give me a chance later on:) Review collected by and hosted on G2.com.
Having worked with WLL for over years they have been a really great partner to support our business in providing a loyalty programme for our customers. The hands on approach of the account manager and efforts made to continually develop and improve the rewards programme has been a real positive. Review collected by and hosted on G2.com.
The only slight improvement that could be made is being proactive when challenges arise, but this has since been overcome with process changes. Review collected by and hosted on G2.com.
Bespoke solution that allows me to collect first party data and create tailored communications. Easy to work with the team. Review collected by and hosted on G2.com.
Nothing that I can think of at this stage. Review collected by and hosted on G2.com.
WLL ability to deliver changes and improvements has supported our reward programme massively over the last year. Review collected by and hosted on G2.com.
Someone queries can be picked up a little slowly, mainly with technical issues. Review collected by and hosted on G2.com.
They are very professional, not only fast reactive but also proactive to help our business. Review collected by and hosted on G2.com.
Not much to add here, maybe the invoicing process per products should be more accurate to our specific needs. Review collected by and hosted on G2.com.
