32 WebRezPro Reviews
Overall Review Sentiment for WebRezPro
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Ability to interact with existing and future clientele Review collected by and hosted on G2.com.
I find the customer interface a little difficult to navigate. I've interacted with other platforms that have been more user friendly. WRP doesn't make it easy to set up different minimum length of stays for individual units and it's hard to find help from customer service that is consistent in dealing with this issue. Review collected by and hosted on G2.com.
The WebRez reservation syatem has been in place at our hotel for 5+ years and we continu to be impressed. It's not sust the reservation syatem, but the suport staff is very friendly and hlpful and are great to work with. Review collected by and hosted on G2.com.
I can't think of any. I am pleased with all aspects. Review collected by and hosted on G2.com.
It connects well with a variety of channel managers and has a support team that helps you with issues both promptly and succinctly. Review collected by and hosted on G2.com.
the booking engine feature is basic and limited Review collected by and hosted on G2.com.
WebRezPro has all of the features we really need and it is fairly simple to use! (There are some features that we want that they do not have, but for the most part they have everything we need which is great!)
We have been using it webrez since 2019 and have enjpyed our experience. Their support is usually pretty quick to help when we need it (they answer calls and emails) which we really appreciate! We have asked WebRez to make changes to their system or add new integrations and more times than not, they have actually done it which makes us feel heard and valued as customers. Review collected by and hosted on G2.com.
While simplicity can be nice at times, sometimes we do wish the system had more customizeablle features for the online booking engine or the built in pricing management options. Updating your hotel's pricing regularly in the webrez system can be a lengthy task due to limited features but I think they are looking into ways to improve that which would be great. Lastly, sometimes you speak with support agents that are not very knowledgable which can be frustrating. Some of them are great but there are a few that likely need more training. Overall though, it is a great system to use especially for small to medium size properties/companies. Review collected by and hosted on G2.com.
Webrezpro has a very user friendly platform. They also have a great support team to help with any issues that arise or concerns you may have. Having a support team that is willing to own the problem, take constructive critisism and help and communicate until the problem is resolved was very important to us when we were choosing a new PMS system. We've been with WRP for 3 years now and are very happy with our switch. Thank you WRP and your support team! Review collected by and hosted on G2.com.
We have not had anything that we do not particularly like about WRP. They are always responsive and helpful in any issues that arise. Thanks!! Review collected by and hosted on G2.com.
System is easy to use once familiar with it. Good options.
When there are problems. Timely call backs or can reach agent in first call.
Email option also timely with responses. Review collected by and hosted on G2.com.
Some templates inflexible. Major "glitch" in integretion option with 3rd party booking platforms that makes integration not an option for our property. Review collected by and hosted on G2.com.
Very adaptable for the different businesses we have owned over the past 20 years. Review collected by and hosted on G2.com.
WebRezPro would be even better if they had an app for mobile use, for on the go bookings. Review collected by and hosted on G2.com.
WebRezPro is quite easy to use and helps with online scheduling. Review collected by and hosted on G2.com.
I recall having a couple minor issues with it, but overall pretty good and easy to use. Review collected by and hosted on G2.com.
The fact that it's very versatile and you can add it to multiple different other platforms you can use as a POs room sell room charges and more and it's very easy to learn Review collected by and hosted on G2.com.
I actually don't mind it at all its not bad at all Review collected by and hosted on G2.com.
