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WebPT Reviews & Product Details

Verified User in Health, Wellness and Fitness
UH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about WebPT?

The scheduling is super easy and the e doc is also very convinient to use Review collected by and hosted on G2.com.

What do you dislike about WebPT?

Faxing is always an issue, takes alot of time to fax out the records to doctors. Review collected by and hosted on G2.com.

What problems is WebPT solving and how is that benefiting you?

Have all the patient record at one place. Review collected by and hosted on G2.com.

WebPT Overview

What is WebPT?

WebPT empowers rehab therapists to better engage patients, improve care, and achieve scalable growth with solutions to help manage every aspect of their practice. As the industry’s most innovative, comprehensive, and secure Practice Experience Management (PXM) platform, WebPT unifies marketing, front office, clinical, billing, and administrative tools on one platform with one trusted partner. Regardless of practice size or specialty, WebPT can help: - Grow your patient roster and scale your business - Automate patient registration, referral management, benefits verification, and patient communication - Keep your staff happy with more intuitive and compliant documentation - Improve patient engagement and clinical outcomes - Get you paid more, faster - Optimize performance and give you the confidence to make data-backed decisions Above all, WebPT puts Members first. Our team of rehab therapy experts has supported over 20,000 clinics with a personalized implementation process and targeted training tailored to each clinic’s unique needs. Once onboarded, Members have access to free, unlimited support—available via live chat, email, and phone—to ensure their continued success. Serving over 150,000 rehab therapy professionals with 99% uptime reliability, WebPT is the #1 trusted partner in the industry. Learn how one platform can help you achieve greatness in practice at webpt.com.

WebPT Details
Discussions
WebPT Community
Languages Supported
English
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Product Description

WebPT is an EMR solution for physical therapists that allows you to create documentation with integrated scheduling, practice management and more.

How do you position yourself against your competitors?

With 30% market share, WebPT is the leading platform for physical, occupational, and speech therapists. We’ve earned this honor because we:

Are truly web-based—unlike other software systems claiming to be “cloud-based” or “cloud-enabled.”

Provide industry-leading educational content and top-rated onboarding and training.

Understand that each practice is unique, which is why our software is flexible and customizable.

Offer unlimited, on-demand email and phone support as well as a massive knowledge-base of interactive learning modules, help articles, FAQs, and video testimonials.

Seamlessly handle data migration—and integration—to make transitions a breeze.

Are one of the fastest growing healthcare software vendors in the country—and, with significant VC backing, we’re significantly more stable and reliable than many of our competitors.


Seller Details
Seller
WebPT
Year Founded
2008
HQ Location
Phoenix, AZ
Twitter
@WebPT
15,992 Twitter followers
LinkedIn® Page
www.linkedin.com
879 employees on LinkedIn®

PB
Overview Provided by:

Recent WebPT Reviews

Dr. Jeanette D.
DD
Dr. Jeanette D.Small-Business (50 or fewer emp.)
3.5 out of 5
"WebPT is a good Physical Therapy specific EMR"
The upside of WebPT is that it is created by physical therapists and does a very good job at meeting the documentation needs for physical therapists.
Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Easy to navigate and precise information."
The scheduling is super easy and the e doc is also very convinient to use
Irene C.
IC
Irene C.Small-Business (50 or fewer emp.)
4.5 out of 5
"webpt is great easy to use whithout outages"
easy to use friendly customer service. when you need something or have any questions they will answer the phone and chat online quickly.we have bee...
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WebPT Media

WebPT Demo - Scheduler
Keep schedules full and increase clinic efficiency with our front office tools.
WebPT Demo - Documentation
Document efficiently and defensibly with customizable templates, SOAP note format, and built-in compliance safeguards.
WebPT Demo - Billing
Bill better, faster with our integrated billing solutions or outsource your billing completely with our best-in-class revenue cycle management services.
WebPT Demo - Patient Engagement
Keep patients engaged in their care plan with our patient portal, home exercise platform, in-app messaging, virtual visits, & remote therapeutic monitoring.
WebPT Demo - Outcomes Tracking & MIPS
Enhance patient care, optimize clinical operations, and easily fulfill quality measure reporting requirements with our outcomes tracking software & CMS-approved QCDR.
WebPT Demo - Analytics
Make intelligent business decisions with real-time data at your fingertips.
Answer a few questions to help the WebPT community
Have you used WebPT before?
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Video Reviews

160 out of 161 Total Reviews for WebPT

4.4 out of 5
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160 out of 161 Total Reviews for WebPT
4.4 out of 5
160 out of 161 Total Reviews for WebPT
4.4 out of 5

WebPT Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for WebPTQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Dr. Jeanette D.
DD
President, PT, DPT, LAT, ATC, PNMT-C, NASM-CPT, NASM-FNS, NASM-CES, TMRc
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about WebPT?

The upside of WebPT is that it is created by physical therapists and does a very good job at meeting the documentation needs for physical therapists. Review collected by and hosted on G2.com.

What do you dislike about WebPT?

It was very expensive and everything was ala carte, which made it more expensive. In addition, because it was so physical therapy user-friendly, it made it difficulty to integrate personal training and massage therapy service providers into the software. Review collected by and hosted on G2.com.

What problems is WebPT solving and how is that benefiting you?

WebPT solved the problems of providing a reliable clinical documentation, scheduling, and billing service for physical therapists. Review collected by and hosted on G2.com.

Irene C.
IC
front office /billing
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about WebPT?

easy to use friendly customer service. when you need something or have any questions they will answer the phone and chat online quickly.we have been using webpt for years Review collected by and hosted on G2.com.

What do you dislike about WebPT?

the past 1mth and half they have had so many outages and we end up with not knowing who is coming no knowing what to collect if they have a copay. not knowing next visit it, let alone be able to pull up flow sheet in the gym . everyone is just lost Review collected by and hosted on G2.com.

What problems is WebPT solving and how is that benefiting you?

claims go out and come back fast sometime within 2 week we aleady have a payment Review collected by and hosted on G2.com.

DC
AR Support Sepcialist
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about WebPT?

The one thing I like most about WebPT is how easy it is to navigate to different tabs.

I also have enjoyed learning about new places of where you can store information. Review collected by and hosted on G2.com.

What do you dislike about WebPT?

The least helpful thing about WebPT is when you are trying to go from billing to EMR and get the spinning wheel of death. It's horrible and takes forever for the tab to finally processes through.

Sometimes when pulling up mutliple accounts it will glich on you and freeze everything you are doing. Review collected by and hosted on G2.com.

What problems is WebPT solving and how is that benefiting you?

The business problem WebPT is helping solve is constantley logging out of WebPT and taking forever to log back in. Review collected by and hosted on G2.com.

AC
Receptionist
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about WebPT?

It's format is similar to others I have used (i.e. Epic) and when it is working it is user friendly. I have used something similar when I worked for IHC . Review collected by and hosted on G2.com.

What do you dislike about WebPT?

It is always breaking down it saeems. Especially in the past 6 months. The time it took to get from one page to the next! Review collected by and hosted on G2.com.

What problems is WebPT solving and how is that benefiting you?

Quick and efficient patient access so I can perform my job. There are minute to minute experiences that when WebPT is down, we all feel it! Review collected by and hosted on G2.com.

CS
Pediatric Speech Language Pathologist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about WebPT?

The easy access to everything you need in 1 program- schedule, notes, health records, etc. Other companies have mulple programs making documenting time very stenuous. Review collected by and hosted on G2.com.

What do you dislike about WebPT?

Not able to copy over information from another clinic in town Review collected by and hosted on G2.com.

What problems is WebPT solving and how is that benefiting you?

Assisting us with plans of care and progress note reminders being accurate. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about WebPT?

The way the functional movement and assessment test are collaborated. I like the way everything falls in step by step. Review collected by and hosted on G2.com.

What do you dislike about WebPT?

Nothing so far. Everything looks great. Review collected by and hosted on G2.com.

What problems is WebPT solving and how is that benefiting you?

The best one to document Medicare patients. Quite thorough evaluation. Review collected by and hosted on G2.com.

BB
Director of Clinical Operations
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WebPT?

The interface is very intuitive and the documentation templates are easy to complete on the clinical side of things. The scheduling module is clean, and we really love that you can view multiple calendars at once. Review collected by and hosted on G2.com.

What do you dislike about WebPT?

When we transitioned into the home health space, it does not have the documentation or billing capababilities to bill out HHA claims (UB04's) or meet the documentation requirements of Medicare. Review collected by and hosted on G2.com.

What problems is WebPT solving and how is that benefiting you?

We use WebPT for all rehab services in our agency including client intake, scheduling, documentation, and billing. The easy-to-use documentation templates are well-liked by our clinicians and allow them to complete all documentation in a timely manner. Review collected by and hosted on G2.com.

Response from Heather Blackwell of WebPT

Hi Brittani,

Thanks for your thoughtful review! We're happy you find WebPT's interface, templates, and scheduling system so helpful.

Your feedback about home health capabilities is crucial. While our current focus is on outpatient PT, we're constantly evaluating how to better serve diverse therapy needs. We appreciate you bringing this to light, and your insights will influence our future development priorities.

Thanks again for sharing your experiences and for being a valued member of the WebPT community!

SG
PC and Tech
Medical Practice
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about WebPT?

WebPT was easy to use. I liked that it had a lot of differnt ways to look at the schedule. Review collected by and hosted on G2.com.

What do you dislike about WebPT?

I didnt like the Idea of not being about to to the Insurance all in one system. Review collected by and hosted on G2.com.

What problems is WebPT solving and how is that benefiting you?

WebPt was great with scheduling Review collected by and hosted on G2.com.

Response from Heather Blackwell of WebPT

Hi Sheila,

Thank you for your insightful review of WebPT! We're delighted to hear that the scheduling functionalities have been so advantageous for your practice.

We're actively evaluating various options to expand WebPT's capabilities and offer comprehensive billing solutions. We appreciate you bringing this to our attention and contributing to our continuous improvement.

Thank you again for sharing your experiences and for being a valued member of the WebPT community!

Sushma  S.
SS
Technical Support Professional
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about WebPT?

The ease of use of this software is wonderful. The program handles all the work and saves you a lot of time. With this software, scheduling and billing can be handled without any hassle. Furthermore, we can analyze the performance and optimize it for future courses. This software can be operated even from our mobile devices, which is truly amazing. Review collected by and hosted on G2.com.

What do you dislike about WebPT?

I didn' find any big issues apart from some like it has some glitches in EBV part and sometimes I faced issue while deleting notes. But in my opinion all this problem could be overcome if this software gets an update. Review collected by and hosted on G2.com.

What problems is WebPT solving and how is that benefiting you?

Due to WebPT, we no longer have to do manual documentation work. Through this platform, patients' insurance information and verification can be easily accessed, eliminating the need to enter data twice. Past records of patients are safely stored so therapists can monitor their progress and treat them accordingly. This software makes it easy to share patient data with clinics. The WEbPT marketplace helped us generate more business and it worked well for us Review collected by and hosted on G2.com.

Response from Heather Blackwell of WebPT

Hi Sushma,

Wow, thanks for your fantastic review! Your praise for WebPT's ease, time-saving features, and mobile access truly motivates us. We appreciate hearing it! Thanks for highlighting WebPT's documentation, patient records, and marketplace benefits. Cheers to your success with WebPT! We're committed to keeping it amazing.

EW
Physical Therapist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about WebPT?

Being in a cloud I can see medical information from my patients anywhere in the world, I can move to their homes and have their medical history at the moment, the data transfer rate is excellent. The most useful tool in my personal opinion is access from any device outside the company as it allows me to access the application from my own computers. Review collected by and hosted on G2.com.

What do you dislike about WebPT?

I can't have a local database which forces me to have access to the internet at all times, which makes it difficult for me to have the medical records of my patients in distant locations, another weakness of the software in the complex graphical interface, which is sometimes difficult to understand and manipulate, especially at the beginning of learning the use of the application. Review collected by and hosted on G2.com.

Recommendations to others considering WebPT:

Improving the mobile version to make it more enjoyable when working, icons and icon sizes is excessively tiny and another extremely important and necessary problem to solve in later versions is the local databases, it is not pleasant not to be able to access data already loaded on my computers and what I find uncomfortable to provide proper and personalized care to my patients. Review collected by and hosted on G2.com.

What problems is WebPT solving and how is that benefiting you?

Tracking patients in their homes and having real-time data, previous results and treatment administration, in particular I like the one that I can filter information based on the date and time I enter it allowing me to assess the patient's medical evolution and give a more accurate opinion related to the clinical picture of the patient I am attending at the moment providing personalized care Review collected by and hosted on G2.com.

Response from Heather Blackwell of WebPT

Hi Edward, Thanks for your thoughtful review! We're thrilled you find WebPT's cloud access and mobile capabilities so valuable for remote patient care and real-time data access. Your detailed feedback regarding the graphical interface and local database options is appreciated and will be shared with our team. We're constantly working to improve the user experience and ensure WebPT empowers your best work. Thanks for choosing WebPT and for helping us refine it further!