Wati Features
What are the features of Wati?
Design
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance
Responses
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences
Platform
- Live chat
- Branding
- Analytics
- Role-based access
- Collection of information
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Process
Mentions | As reported in 31 Wati reviews. Scours various channels for brand mentions to proactively seek reparative communications. | 81% (Based on 31 reviews) | |
Tickets | As reported in 34 Wati reviews. Creates and assigns support tickets, scheduling them in a timely manner. | 86% (Based on 34 reviews) | |
Macros | Allows administrators to create templated responses to frequently asked questions. 31 reviewers of Wati have provided feedback on this feature. | 88% (Based on 31 reviews) |
Channels
Social | Connects employees with customers through a social media solution. This feature was mentioned in 34 Wati reviews. | 86% (Based on 34 reviews) | |
Live Chat | Ability to connect agents with customers through email.
This feature was mentioned in 36 Wati reviews. | 87% (Based on 36 reviews) | |
Phone | Connects employees with customers through a calling solution. 28 reviewers of Wati have provided feedback on this feature. | 84% (Based on 28 reviews) | |
Text | Ability to connect agents with customers through text message solution.
31 reviewers of Wati have provided feedback on this feature. | 86% (Based on 31 reviews) |
Insight
Surveys | As reported in 28 Wati reviews. Provides opportunity for customers to give feedback through a survey. | 85% (Based on 28 reviews) |
Design
Communications Strategy Development | Based on 111 Wati reviews. Allows planning and deployment of an overall communications strategy. | 86% (Based on 111 reviews) | |
Create Content | Includes or integrates with content creation apps. 111 reviewers of Wati have provided feedback on this feature. | 80% (Based on 111 reviews) | |
Personalization | Outbound communications are segmented and personalized. This feature was mentioned in 122 Wati reviews. | 86% (Based on 122 reviews) | |
Inbound Identification | Based on 111 Wati reviews. Inbound contacts are identified and handled based on history. | 84% (Based on 111 reviews) | |
Regulatory Compliance | Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. This feature was mentioned in 112 Wati reviews. | 87% (Based on 112 reviews) |
Functionality
Ease Of Integration | Based on 81 Wati reviews. Empowers developers to intuitively integrate cloud communications functionality for their applications. | 89% (Based on 81 reviews) | |
API Call Speed | Grants high speed API calls for fast communications. This feature was mentioned in 71 Wati reviews. | 88% (Based on 71 reviews) | |
Communication Varieties | As reported in 69 Wati reviews. Enables a wide variety of communication types such as SMS, voice, video, etc. | 86% (Based on 69 reviews) |
Support
Documentation | As reported in 76 Wati reviews. Provides clear, effective documentation for API integrations. | 89% (Based on 76 reviews) | |
Community Support | Provides public user forums for support questions and help. 71 reviewers of Wati have provided feedback on this feature. | 86% (Based on 71 reviews) | |
Professional Support | Connects users with professional support teams to troubleshoot and finetune integrations. 80 reviewers of Wati have provided feedback on this feature. | 88% (Based on 80 reviews) |
Responses
Customization | As reported in 120 Wati reviews. Customize your chat workflows with rules and automations. | 86% (Based on 120 reviews) | |
Control | Based on 118 Wati reviews. Control who the chatbot converses with (and when). | 88% (Based on 118 reviews) | |
Route To Human | As reported in 116 Wati reviews. Has the ability to connect interlocator with a human agent when the need arises. | 87% (Based on 116 reviews) | |
Menu bars | Based on 111 Wati reviews. Can provide interlocators with menus, through which they can choose a relevant response. | 86% (Based on 111 reviews) | |
Drip sequences | Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. 104 reviewers of Wati have provided feedback on this feature. | 85% (Based on 104 reviews) |
Platform
Live chat | As reported in 115 Wati reviews. Provide tools for live chat on one's website. | 88% (Based on 115 reviews) | |
Integrations | As reported in 90 Wati reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. | 87% (Based on 90 reviews) | |
Branding | Has the ability to customize look and feel of chatbot to match` company branding. 112 reviewers of Wati have provided feedback on this feature. | 85% (Based on 112 reviews) | |
Analytics | As reported in 111 Wati reviews. Gives user the ability to analyze conversations with the chatbot and see its performance. | 80% (Based on 111 reviews) | |
Role-based access | Based on 102 Wati reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc. | 88% (Based on 102 reviews) | |
Collection of information | As reported in 104 Wati reviews. Can collect and store information from interlocators, such as email, phone number, etc. | 87% (Based on 104 reviews) |
Messaging Channels
SMS Messaging | Ability to send reminders via SMS messaging to a mobile device 32 reviewers of Wati have provided feedback on this feature. | 74% (Based on 32 reviews) | |
Voice Messaging | Ability to send reminders via voice messaging 33 reviewers of Wati have provided feedback on this feature. | 68% (Based on 33 reviews) | |
Two way messaging | Based on 54 Wati reviews. Ability to support a two way messaging/conversation between customer and customer support agent | 90% (Based on 54 reviews) |
Administration
Scheduling | Based on 52 Wati reviews. Ability to schedule push notifications at a specific date and time, or set an expiration for time-bound messages | 93% (Based on 52 reviews) | |
Triggered Notifications | As reported in 52 Wati reviews. Provides the ability to automate notifications based on user behavior | 89% (Based on 52 reviews) | |
Segmentation | Ability to segment audiences based on device type, location, demographics, customer behavior, etc. 47 reviewers of Wati have provided feedback on this feature. | 82% (Based on 47 reviews) | |
Integrations | Based on 55 Wati reviews. Ability to integrate with other software that stores customer data to generate reminders (i.e. CRM software) | 86% (Based on 55 reviews) |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. This feature was mentioned in 49 Wati reviews. | 76% (Based on 49 reviews) |
WhatsApp Messaging - WhatsApp Marketing
Transactional Messages | As reported in 36 Wati reviews. Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications | 92% (Based on 36 reviews) | |
Bulk WhatsApp Messaging | Enables users to send mass WhatsApp marketing campaigns 37 reviewers of Wati have provided feedback on this feature. | 95% (Based on 37 reviews) | |
Conversational Messaging | Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty 37 reviewers of Wati have provided feedback on this feature. | 93% (Based on 37 reviews) | |
Personalization | As reported in 37 Wati reviews. Offers features for personalizing WhatsApp messages based on customer information or past behavior | 91% (Based on 37 reviews) | |
Promotional Messages | As reported in 37 Wati reviews. Allow users to share promotions with subscribers via WhatsApp | 91% (Based on 37 reviews) | |
Automated Replies | Based on 37 Wati reviews. Provides automated WhatsApp message replies to recipients | 92% (Based on 37 reviews) |
WhatsApp Business Platform - WhatsApp Marketing
Segmentation | As reported in 35 Wati reviews. Deliver tailored promotions to specific audience segments | 87% (Based on 35 reviews) | |
API Integration | Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API 34 reviewers of Wati have provided feedback on this feature. | 94% (Based on 34 reviews) | |
WhatsApp Commerce | As reported in 32 Wati reviews. Allow customers to browse, discover, research, purchase, and complete payment in real-time | 86% (Based on 32 reviews) | |
Analytics | As reported in 33 Wati reviews. Provides analytics on opt-ins, open and delivery rates, and click-throughs | 86% (Based on 33 reviews) |
