Walla is just so easy to use. The interface is intuitive, and just when I think I have to find a workaround, I find that they have already thought of it and made it EASY. Review collected by and hosted on G2.com.
I wish we could charge fees - for training, one-offs, etc. Review collected by and hosted on G2.com.
12 out of 13 Total Reviews for Walla
Overall Review Sentiment for Walla
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I have just one software for all my studio needs. I don't need all of the integrations (and associated costs) that I used to. And they make it easy to grow!! Walls is also easy to use for the studio, instructors and the clients. I save so much time helping clients troubleshoot too. Review collected by and hosted on G2.com.
Getting help more immediately is the only thing i miss about MindBody. Review collected by and hosted on G2.com.
There are so many features that I adore about Walla software. What I like best about Walla is how seamlessly it integrates into our website experience for new students. Our new clients find it so easy to use compared to our previous software, where we felt like we were losing clients who landed on our website. We very rarely have any user issues with Walla - it's very slick and easy. We have a wide age range of yoga clients at our studio, and everyone is able to book classes and enrollments with ease! Also, I can't think of a yoga studio software where the founders are so approachable and present with the users. Laura moderates the Walla Facebook group where users ask her direct questions, and her response time is great! Review collected by and hosted on G2.com.
Walla is continuing to add new features. I've been with Walla since March of 2022, and I've seen so much growth already with the software, especially the Marketing Suite! There's nothing that I dislike about Walla, but it might have fewer features than the larger/older software on the market. It's just something to be aware of. But I'd much rather have a high-quality software that is user-friendly than something that is unreliable with more features. Review collected by and hosted on G2.com.
What I Like About Walla Software:
Walla Software integrates beautifully into our website, creating a seamless experience for our clients. They find it incredibly easy to use, enhancing their overall satisfaction. The software has everything you need to run a successful business all in one suite, making it a comprehensive solution for our studio’s needs. From managing class schedules to handling payments and client communications, Walla Software streamlines our operations and helps us deliver exceptional service. Review collected by and hosted on G2.com.
What I Dislike About Walla:
Learning any new platform takes time, and Walla is no exception. However, Walla's Help Center is a valuable tool when navigating questions, which helps mitigate some of the initial challenges. Review collected by and hosted on G2.com.
Intuitive and easy to use/train others on. Customer Service is excellent. They respond to issues quickly and with good communication. They always answer my questions thoroughly, openly accept all feedback, and respond to requests for new features. My students love the ease of use too. Review collected by and hosted on G2.com.
There are a few things that I wish we could adjust or edit in the backend. Things like required fields for student account creations and receipt language in some transactional emails. I feel like these types of things will get addressed eventually though. Review collected by and hosted on G2.com.
There is so much to love about Walla. From the client side, I love simple, clear, user experience. Booking is intuitive and the little touches, like confetti when you book, class stats, and the personality test elevate the UX and make it more fun!
From the studio side, I love that I can do most everything from my phone, from reviewing reports, to checking class numbers, to creating enrollments . I appreciate Walla's simple, clear, approach to reporting and understanding what's happening with the business, especially when I am on the go.
Walla feels like software built by people who really understand the work of running a studio/gym. They understand the importance of studio software being an extension of our community and experience.
Overall, we've had a very positive experience with Walla - both the software and the team. Review collected by and hosted on G2.com.
The biggest challenge in studio software is always reporting. Walla is making some big strides in this area, but I am excited to see how they continue to evolve and lead the industry in this space. Review collected by and hosted on G2.com.
While no booking platform is truly perfect, we really enjoy Walla for its convenience and user-friendly nature. Our clients appreciate how easy it is to book classes, and our all-time favorite feature is the ability to add Guest to your bookings. Our business is driven by word-of-mouth and friend referrals, so this feature is really great for our business in particular. Review collected by and hosted on G2.com.
The product inventory management feature is combersome. Granted, it's a newer feature and we hope it gets improved. But currently, there's no way to mass input quantities and we have to create products individually then go back and search, open the product and go through a couple more clicks before setting inventory.
Recent updates also defaulted random products to be not available for sale, and there's no way to fix this except to go in and open each individual product. There's no way to see which products are turned off, so we have to open hundreds of products. If we leave as is, it stops the sales flow when someone wishes to purchase a product that's set as unavailable (there's confusion with the staff because the product doesn't appear to exist, etc). Headaches like this highlight that Walla is still a new company building out their software. Review collected by and hosted on G2.com.
I appreciate that it's easy to use and they're always making updates and working to improve the capabilities of the software for the users, most without additional costs. I also value investing in Walla as means to invest in women in tech. Review collected by and hosted on G2.com.
1.)Cost of marketing integration and the onboarding process for it. After rent and payroll, Walla is my highest monthly expense. I know I could use other software that would be significantly less expensive. Providing studio owners with more resources for effective auto-mated messaging would be greatly appreciated.
2.) Customer service. It's frequently taken a long time to get a response from a real person. I would appreciate being able to easily to get on the phone with someone! Review collected by and hosted on G2.com.
Walla is a very streamlined software. Using it effectively and effeciently comes very naturally. The website is mobile optimized so I can manage my business from my phone. Their sales and marketing tools have not only helped grow our business, but they have done so in a way that has been quite easy for us. Review collected by and hosted on G2.com.
Like any software, there are some features that are not available. With that said, their team is extremely nimble, responds to support requests quickly, and also are open to and regularly take user feedback about what changes users would like to see implemented. Review collected by and hosted on G2.com.
The ease of use is huge for me. I am a former MindBody client and I found their software to be clunky and chaotic, with too many logins. I love that I have a single sign on for bookings, marketing suite, mobile app, transaction processing, and that the business app is mobile friendly. The Marketing automations and Audience functions are very powerful. We also really like the credit pricing functionality since we have 2 different service categories (at different price points) and are thinking of moving to an all-credit based pricing system soon. The people behind the Walla software understand the boutique fitness studio business model and their product reflects that. Review collected by and hosted on G2.com.
I think overall Walla needs better customer service. I miss the phone-based model that MBO uses. I plan to start to use Loom more to submit my questions, because many issues are too complex to explain over chat or email. While I find everyone to be helpful, responsive, and competent, sometimes I feel like my question is not understood (probably due to the chat-based communication model) or I'm told there is no solution and then after the fact I'll figure out a solution on my own. I could be wrong, but sometimes I get a little bit of a sense that closing out tickets is the goal versus really digging deep/going that extra step. It could be a volume thing. There are other features/functionality I don't love, but no software is pefect. One thing I'm not a huge fan of is that Drop in purchases related to unfulfilled waitlisted reservations get refunded to the card on file (rather than account credit). This adds up to hundreds of dollars of sales each month + unnecessary credit card fees. Also, credit card fees are extremely high. We should be able to sell multiple Plans in one transaction so that we can avoid paying the $0.30 per transaction fee. There are a few other "flaws", but overall I am very happy with Walla and have recommended to other studio owners who have also joined Walla. Review collected by and hosted on G2.com.
Easy to use for both staff and clients, great customer service and support when needed Review collected by and hosted on G2.com.
The cost, and that it won't recognize anything outside the US (mailing address etc) Review collected by and hosted on G2.com.
