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14 Vya Reviews
Overall Review Sentiment for Vya
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For me, it's the convenience of having all relevant marketing collateral in one centralized location. It's also helpful to have our dealer base empowered with the tools to customize their dealerships with the varied pieces in MarketHub. Review collected by and hosted on G2.com.
We have simple ad builder in our offering to dealers. I think we can definitely work on the limitations of this option. Review collected by and hosted on G2.com.
We are able to provide a variety of marketing solutions through the tool. We use it as a way to easily update recurring marketing communications, and for our sales team to use for customized campaigns. Review collected by and hosted on G2.com.
It would be nice to be able to upload and go live ourselves. Currently, we submit and VYA places on the platform. Not much of a time delay, but it means we have another step before it is live. Review collected by and hosted on G2.com.
Level of service. We use several components of the Market Hub product that Vya provides and maintains for us allowing for greatly increased capacity of our limited marketing team. Although the product meets our needs in most every way, the extremely knowledgeable and accommodating staff make it the best solution for us. They have provided superior service and willingness to help us find custom solutions to accommodate ever changing business needs and adapt to growing compliance controls that we have not been able to navigate as easily with other vendors. Review collected by and hosted on G2.com.
In reference to the few issues that we have experienced, Vya has address, remedied and accounted for them instantly when they occur. Currently we are extremely satisfied with all aspects of their performance with our account and have no dislikes to report. Review collected by and hosted on G2.com.
The ability to administer changes, create forms, and view customizable reports through the interactive dashboards and portal managers. The interface is powerful but easy to use, which gives a lot of flexibility when working within the system. Review collected by and hosted on G2.com.
I would also like the ability to create my own asset templates. The current process allows you to send the items to Vya to create templates on your behalf, but I am very hands-on and would like to do this myself as well. Review collected by and hosted on G2.com.
I like the working relationship my team has with our contacts at Vya. They are always open to our new ideas and are continually willing to adapt and improve the products and services they offer. Review collected by and hosted on G2.com.
At this moment in time, there is nothing I can say that I dislike. Review collected by and hosted on G2.com.
The customer service is great. I'm a needy customer and email my reps daily. Yet, Vya is quick to respond and helps with my needs/questions in a timely manner. Review collected by and hosted on G2.com.
At times, some template submissions fall under the cracks and are not worked on until I bring it to their attention. If there was a way for my reps to be notified of my submissions and help serve as a watchdog for them (rather than me), that would be great. Review collected by and hosted on G2.com.
The ease of use for this tool for our employees is top notch. Our employees rarely have issues with ordering and fulfilling collateral pieces. From a marketing standpoint, we're able to quickly add, remove or change pieces on the system which is key. Review collected by and hosted on G2.com.
One of the challenges with this system is the distribution of the content in different mediums. For example, we have to limit the use of our employees sending pdf items via email due to regulatory considerations. It's not something Vya can control unfortunately, but it is a concern from a marketing standpoint. Review collected by and hosted on G2.com.
I like the capability of the product and adaptability. I like that the sales folks can customize their own flyers with pre-approved templates. I have used many systems and Vya far exceeds any system I have seen for creating pieces with contact information on them. Review collected by and hosted on G2.com.
The reporting feature on the HTMLs isn't the strongest. I have seen products with more robust reporting and ROI metrics to see where a user clicks on a certain link in a HTML and the ability to send your own hard and soft bounces again. Review collected by and hosted on G2.com.
That all materials for an advertising campaign that we do are located in one central location for our franchisees to look at and order from. Review collected by and hosted on G2.com.
At times there are glitches in the system i.e. when you click on an item to order you can't change you mind and delete it from the cart. They did work on changing this when it happened but these items should be tested ahead of time. Review collected by and hosted on G2.com.
