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31 Voximplant Reviews
Overall Review Sentiment for Voximplant
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I like its interface very much. It is very user-friendly and easy to use. It is a cloud base platform. It's audio and video quality is very good. We easily chat with colleagues and employees. Review collected by and hosted on G2.com.
It provides more advanced features for solving communication problems. It is quite expensive compare to the other alternatives. Review collected by and hosted on G2.com.
Great SDK - our developers easily understood the platform and were able to create a product quickly.
API - you can easily integrate the platform with your CRM-system for more precise call control.
Technical support - if you need help to figure out how to set up scripts, colleagues are always ready to help. Review collected by and hosted on G2.com.
A year ago, we occasionally observed some issues on the platform side with Voximplant’s SBCs that impacted some calls. We are grateful these problems were fixed quickly.. Review collected by and hosted on G2.com.
This is one of the best platforms that we ever met, simple and powerful!..
success for Voximplant! Review collected by and hosted on G2.com.
we did not find any dislike point at the moment Review collected by and hosted on G2.com.
Severless - their VoxEngine lets you run simple to complex application logic all on their servers so you don’t need to setup your own
JavaScript - their engine is based on JavaScript instead of XML, make it much easier to code and debug, especially more complex scenarios
IDE - their web IDE includes auto-completion and debugging tools, so you can go pretty far without needing their docs
Dialogflow Connector - they are the only CPaaS vendor on the market with both a full set of Dialogflow APIs. Connecting to an existing Dialogflow bot only takes a couple minutes.
Support - they have always been quick to get back to me, even in off-hours Review collected by and hosted on G2.com.
As good as their cloud IDE is, for more complex projects I miss using my usual IDE. I wish they had an easier way to mix locally run/developer code with what you can do in their cloud IDE like what AWS and GCP have for their lambda/cloud functions.
Python support in their cloud environment might also help for some projects. Review collected by and hosted on G2.com.
Vox does have a ready to use plug and play connector for Dialogflow, you can use it in 5 minutes, this is not the only cool feature, they have a script (called scenario) for that, and you are able to edit and manipulate it and customize it (as we did)
Documentation is very good. you can find whatever you need there
Customer support is good and you will get answer quickly Review collected by and hosted on G2.com.
I would like some features like auto payment, or webhook per line number, but you can live without it. Review collected by and hosted on G2.com.
Voximplant’s JavaScript-based control over dial plans and IVR is a great fit for our development team.
Their versatile REST API’s have given us all the control we need - we’ve almost never needed to do something that we weren’t able to.
Their great international coverage lets us provide dial-in service all over the world.
Voximplant’s advanced media stack has some huge optimizations that help us increase quality and reduce load on our SIP to video gateways by multiplexing multiple media streams into the same channel (intrasession SSRC mixing).
Support for audio levels (RFC6464) is also very innovative and perfect for our architecture. Review collected by and hosted on G2.com.
Their Root Cause Analysis (RCA) reports after the rare outage could be improved. Review collected by and hosted on G2.com.
I use Voximplant to install click to call on my pages, it's incredible! Thanks to Voximplant, I have managed to implement a bot with Dialogflow that captures leads outside of working hours and is sent directly to the CRM. Review collected by and hosted on G2.com.
So far nothing, all the documentation has managed to solve all the problems. Review collected by and hosted on G2.com.
Simple, easy to implement CPaaS solution, complete w/ native Dialogflow. We had no issues interfacing via SIP. Their VoxEngine cloud environment made it easy to adjust our setup without having to involve our regular developer staff. Their billing is very transparent and their CDR reporting was easy to incorporate into our systems.
Voximplant is a great go-to platform when we have special projects that extend our own capabilities and for prototyping new offers. Review collected by and hosted on G2.com.
I wish they had a multi-user account setup that could give individual users limited rights. We could have used that with some of our remote teams, and it would be nice to keep the finance guys away from the operational controls.
I understand they are working on this capability. Review collected by and hosted on G2.com.
The Voximplant platform has a lot of pros - complete freedom, transparency and the pay as you go format. You can configure telephony to fit your needs, receive detailed analytics on calls, do not have staff around the clock serving the call center, and pay only for what is currently being used. Review collected by and hosted on G2.com.
Voximplant made a change to one of their API’s that was not clearly documented. This caused us a minor issue and we had to go to support to understand what happened. Our manager promised that this would not happen again, and fortunately it has not :) Review collected by and hosted on G2.com.
