Vonage Contact Center (formerly NewVoiceMedia) Pros and Cons

Excellent International Calling Rates and High-Quality Sound & Reliability, MultiFeature-Rich Service, Works great in Phone, Report Making Feature. Review collected by and hosted on G2.com.

Although there is no issue however from past week getting issue sending text messages but i beleive the problem will be solved soon as i trust on Vonage. I have been using since decade. Review collected by and hosted on G2.com.

The best part is CRM integration, Easy to use and take less time implement in your organization. If you face any kind of issue they have best and expriced custommer support to help. The tool is alos user friendly. We can it frequently. It provide Real-Time Analytics & Reporting. We can route the calls accourding to the process. Vonage provide multiple features. Review collected by and hosted on G2.com.

What personally feel the pricing part. If vonage can reduce the cost that will be the best. Review collected by and hosted on G2.com.

Vonage contact center stands out for it AI-driven call routing seamless CRM integration and real time analytics. Its cloud based reliability support bussines growth and tolls like call recoding sentiment analysis improve customer interactions and service quality Review collected by and hosted on G2.com.

Now i have any essue in Vonage i am happy this service thakyou vonage Review collected by and hosted on G2.com.

Vonage contact center offers seamless CRM integration, AI driven call routing, Real time analytics, scalability and enhanced customer service efficiancy. Review collected by and hosted on G2.com.

I love this tools

Pricing and limited customization for certain features Review collected by and hosted on G2.com.

Very Easy tool to communicate with Candidates, Software speed is also good with good features and never hang. Review collected by and hosted on G2.com.

Messaging issue now these days rest everything is good. Review collected by and hosted on G2.com.

Seamless CRM integration which helps agents provide personalized services. It's cloud based platform is reliable, scalable & offers great reporting tool for improving efficiency. Review collected by and hosted on G2.com.

One downside of Vonage Contact Center is complexity of setup & customization, which can be challenging for users without technical knowledge. Review collected by and hosted on G2.com.

His integration with crm and his ai driven featuer. I am using it alot as of now and it helps me in every step Review collected by and hosted on G2.com.

Probably his master features. took too much time for unerstand and time taken as well Review collected by and hosted on G2.com.

Vonage Contact Center offers a robust integration with Salesforce, making managing and tracking customer interactions easier within a unified platform. The tool's real-time call monitoring and reporting features are helpful, allowing our team to maintain high service standards. Additionally, the ease of use and straightforward implementation process meant that our team could quickly get up to speed without extensive training. The customer support is responsive and has helped resolve issues promptly, which is crucial in maintaining our operations. Review collected by and hosted on G2.com.

While the Integration with Salesforce is generally strong, there are limitations in customization options. We've encountered some challenges when trying to tailor certain features to better fit our specific workflows. Review collected by and hosted on G2.com.

The best feature is I like that integration with salesforce, or cloud based flexibility Review collected by and hosted on G2.com.

I would say pricing or maybe third pary integration Review collected by and hosted on G2.com.

I love Vonage Contact Center's seamless CRM integration, scalability, and powerful analytics, making it easy to manage customer interactions and improve service. Review collected by and hosted on G2.com.

Vonage Contact Center could offer more advanced customization options Review collected by and hosted on G2.com.