[ Vonage ... Reviews ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) [ Vonage ... Reviews ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) # Vonage Contact Center (formerly NewVoiceMedia) Pricing Overview [Editedit](https://my.g2.com/vonage-contact-center-formerly-newvoicemedia/pricings) ## Vonage Contact Center (formerly NewVoiceMedia) Pricing Key Insights Last updated on Jul 28, 2026 * * * Information about Vonage Contact Center (formerly NewVoiceMedia) pricing, plan availability, and costs is not listed on G2 by the vendor. Buyers typically need to engage directly with the vendor to understand pricing options. Final cost negotiations to purchase Vonage Contact Center (formerly NewVoiceMedia) must be conducted with the seller. * * * Rated 4.2 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Mid-Market $$$$ ##### 31% more expensive than the avg. Contact Center product [Read Mid-Market Reviews](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews?filters%5Bcompany_segment%5D%5B%5D=180) Pricing information for Vonage Contact Center (formerly NewVoiceMedia) is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Vonage Contact Center (formerly NewVoiceMedia) must be conducted with the seller. Pricing information was last updated on March 17, 2016 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 13 months ### Average Discount 13% ### Perceived Cost $$$$$ ## Vonage Contact Center (formerly NewVoiceMedia) Pricing FAQs Generated using AI Who is Vonage Contact Center (formerly NewVoiceMedia) pricing best suited for? Vonage Contact Center (formerly NewVoiceMedia)'s pricing and feature set are best suited for mid-market and enterprise organizations, particularly those already using Salesforce as their CRM. G2 reviewers from staffing, financial services, insurance, IT services, and outsourcing industries represent the heaviest adopters. Mid-market reviewers consistently highlight CRM integration, AI-driven call routing, and real-time analytics as core value drivers. Enterprise G2 users emphasize scalability, complex IVR customization, and multi-region support. Small businesses can benefit, but G2 reviewers from that segment more frequently flag pricing as a concern. Teams without dedicated IT resources may also struggle with initial setup complexity noted across multiple G2 reviews. What are the key differences between the free and paid versions of Vonage Contact Center (formerly NewVoiceMedia)? Vonage Contact Center (formerly NewVoiceMedia) offers no free tier or publicly listed pricing tiers. According to G2's pricing data for Vonage Contact Center (formerly NewVoiceMedia), the pricing model is entirely custom-quote based, tailored to enterprise needs. This means prospective buyers cannot self-serve into a starter plan; all access requires direct engagement with Vonage's sales team. G2 reviewers note that Vonage Contact Center (formerly NewVoiceMedia)'s pricing can feel opaque, with one reviewer citing cost as a concern and another mentioning that reducing costs would make it more competitive. There is no free version or trial referenced in G2 reviews, making evaluation dependent on vendor-led demos and negotiated contracts. Is Vonage Contact Center (formerly NewVoiceMedia) considered good value for its pricing? According to G2 reviewers, Vonage Contact Center (formerly NewVoiceMedia) is generally considered a premium investment that delivers strong value for teams deeply embedded in Salesforce. G2 users consistently praise the Salesforce integration, AI-driven routing, omnichannel support, and responsive customer success managers as justifying the cost. However, pricing is a recurring concern: multiple G2 reviewers across small business and mid-market segments explicitly flag Vonage Contact Center (formerly NewVoiceMedia)'s pricing as steep, particularly for smaller organizations. One reviewer noted it is "one of the more expensive solutions on the market" while still recommending it. High ratings alongside cost complaints signal a capable but premium-priced platform best justified when Salesforce integration and call routing sophistication are core requirements. ## Top-Rated Alternatives [ ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,559) ](https://www.g2.com/products/talkdesk/reviews) [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/competitors/alternatives) ## Vonage Contact Center (formerly NewVoiceMedia) Alternatives Pricing The following is a quick overview of editions offered by other [Contact Center Software](https://www.g2.com/categories/contact-center) | ![Talkdesk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png) [Talkdesk](https://www.g2.com/products/talkdesk/reviews) ##### Talkdesk Express™ | United States & Canada Small Business Exclusive | Free25 Licenses Free to Start | Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands. https://www.talkdesk.com/express/ - Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. | | ![NICE CXone](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg) [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) ##### CXone Omnichannel Suite | Starting at $110.001 Agent Per Month | Includes both Digital and Voice Agent plus - Omnichannel blended routing for digital and voice​ - Universal queue with concurrent interaction handling​ - Voice and digital capture, storage, search and playback​ - Dedicated agent and supervisor workspace​ - Voice and digital prebuilt data visualization dashboards and reports​ | | ![Aircall](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da24ab8969ae1c7989ab7867d0dd2142/aircall.png) [Aircall](https://www.g2.com/products/aircall/reviews) ##### Essentials | $30User/Month (Billed Annually - 3 User Minimum) | Improves the performance of any team - Unlimited users - Unlimited inbound calls (toll-free excluded) - Integrations and API - Smart queuing - Phone Support - Instant numbers - Custom music and messages - Opening hours - IVR (Vocal server) - Ring groups - Assign & comment calls - Call recording - Analytics - Conference call - Tags - Warm & blind transfers - Pause resume recording [Show More](javascript:void(0);) | Various alternatives pricing & plans Pricing information for the above various Vonage Contact Center (formerly NewVoiceMedia) alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## Vonage Contact Center... Pricing Reviews (1) ![Vivek K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vivek K.") VK Vivek K. US Pharma Recruiter Mid-Market (51-1000 emp.) 8/20/2025 More Options - "Great Platform for Voice & Video Calling and Texting to USA" 5/5 What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The best i would say the mobile app. It is very easy to set up and easy to use because on weekend we usually not have time to open our laptop so the mobile app gives you freedom to access Vonage anytime & anywhere. Review collected by and hosted on G2.com. What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)? I had an issue with texting as sometimes our messages not delivered. Review collected by and hosted on G2.com. What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you? It helps us to have effective and clear communication with candidates by video, voice and chats and also for group calling and file sharing. I have used multiple similar tools but found Vonage is really awesome in terms of multiple features added. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Vonage Contact Center (formerly NewVoiceMedia) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect 4.4/5(92) [ Compare Now ](https://www.g2.com/compare/amazon-connect-vs-vonage-contact-center-formerly-newvoicemedia) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5(2,559) [ Compare Now ](https://www.g2.com/compare/talkdesk-vs-vonage-contact-center-formerly-newvoicemedia) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... 4.1/5(625) [ Compare Now ](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-vonage-contact-center-formerly-newvoicemedia) ##### Categories on G2 [ Outbound Call Tracking ](https://www.g2.com/categories/outbound-call-tracking)[ SMS Marketing ](https://www.g2.com/categories/sms-marketing)[ Customer Communications Management ](https://www.g2.com/categories/customer-communications-management) [ Auto Dialer ](https://www.g2.com/categories/auto-dialer)[ Contact Center ](https://www.g2.com/categories/contact-center)[ Call Center Infrastructure (CCI) ](https://www.g2.com/categories/call-center-infrastructure-cci)[ Contact Center Workforce ](https://www.g2.com/categories/contact-center-workforce)[ Speech Analytics ](https://www.g2.com/categories/speech-analytics)[ Sales Gamification ](https://www.g2.com/categories/sales-gamification) Show More ##### Explore More [ What is the top MFA platform for securing enterprise applications? ](https://www.g2.com/discussions/what-is-the-top-mfa-platform-for-securing-enterprise-applications)[ What's the most reliable enterprise employee identity protection platform with dark web monitoring? ](https://www.g2.com/discussions/what-s-the-most-reliable-enterprise-employee-identity-protection-platform-with-dark-web-monitoring)[ Best HR analytics software for predictive workforce planning ](https://www.g2.com/discussions/what-is-the-best-hr-analytics-software-for-predictive-workforce-planning) [ Which web server accelerators handle peak traffic and demand spikes most reliably based on reviews from high-traffic teams? ](https://www.g2.com/discussions/which-web-server-accelerators-handle-peak-traffic-and-demand-spikes-most-reliably-based-on-reviews-from-high-traffic-teams)[ Which notification infrastructure solutions work best for software engineering teams managing high-volume event notifications at enterprise scale? ](https://www.g2.com/discussions/which-notification-infrastructure-solutions-work-best-for-software-engineering-teams-managing-high-volume-event-notifications-at-enterprise-scale)[ Pros and Cons Details ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews?qs=pros-and-cons) Show More [ What is the top MFA platform for securing enterprise applications? ](https://www.g2.com/discussions/what-is-the-top-mfa-platform-for-securing-enterprise-applications)[ What's the most reliable enterprise employee identity protection platform with dark web monitoring? ](https://www.g2.com/discussions/what-s-the-most-reliable-enterprise-employee-identity-protection-platform-with-dark-web-monitoring)[ Best HR analytics software for predictive workforce planning ](https://www.g2.com/discussions/what-is-the-best-hr-analytics-software-for-predictive-workforce-planning) [ Which web server accelerators handle peak traffic and demand spikes most reliably based on reviews from high-traffic teams? ](https://www.g2.com/discussions/which-web-server-accelerators-handle-peak-traffic-and-demand-spikes-most-reliably-based-on-reviews-from-high-traffic-teams)[ Which notification infrastructure solutions work best for software engineering teams managing high-volume event notifications at enterprise scale? ](https://www.g2.com/discussions/which-notification-infrastructure-solutions-work-best-for-software-engineering-teams-managing-high-volume-event-notifications-at-enterprise-scale)[ Pros and Cons Details ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews?qs=pros-and-cons)