Vonage Contact Center (formerly NewVoiceMedia) Pros and Cons

The patience to help the customer with utmost care. Review collected by and hosted on G2.com.

The wait time for a customer is a bit too long specially when the customer care is meant to be there for customer immediately when required. Review collected by and hosted on G2.com.

Due to my position in my work, I've learned and specialized in a lot of systems to provide and recommend to clients -- Vonage was a HIT! I was impressed by how easy it was to use and implement.

I love a system (or software) that lets me customize it and make it work to adhere to a client's needs and wants. Once integrated, they use it every day. Review collected by and hosted on G2.com.

Nothing so far! Also haven't heard negative feedback. We've communicated with their support for implementation purposes. Review collected by and hosted on G2.com.

When you're part of a very focused customer-experience brand, you want to find the best of the best to be able to provide that for the customers. It's easy with Vonage! We loved how easy it was to implement, super straight forward and broad options/features. The set up and integration time was shorter than the usual systems. Review collected by and hosted on G2.com.

No complaints so far, haven't contacted their support team as I've been able to find the answers on my own! Review collected by and hosted on G2.com.

Vonage Contact Center unified client engagement across multiple channels, which substantially increased our team’s process optimization and customer satisfaction. The real-time reporting and analytics provided invaluable insights, and the cost-effective cloud-based solution reduced our operational expenses. Review collected by and hosted on G2.com.

Navigating the initial setup process for Vonage Contact Center poses some challenges due to its complexity, requiring time and effort to configure the system effectively. Review collected by and hosted on G2.com.

Its easy to have a virtual phone and it's an option I'll be offering to my clients in the future Review collected by and hosted on G2.com.

Probably the price since its a bit steep for just one phone number Review collected by and hosted on G2.com.

Ease of implementation, ease of use, and ease of integration are all there. Review collected by and hosted on G2.com.

Its okay, nothing really special. Nothing bad though. Review collected by and hosted on G2.com.

Video chats and meetings with clients are so easy. No issues with the connection and never lags. Review collected by and hosted on G2.com.

I have not encountered any issues with the platform. Very user friendly. Review collected by and hosted on G2.com.

its super professional and very helpful people. Review collected by and hosted on G2.com.

vonage contact center must include is just great, nothing bad now Review collected by and hosted on G2.com.

Very quick responses. It felt like at every step, there could be assistance at hand. Review collected by and hosted on G2.com.

The pricing can be offputing but it isn't anything that would drive people away in the long run. Review collected by and hosted on G2.com.

The fact that the process of getting assistance is not complicated Review collected by and hosted on G2.com.

Wait times sometimes are longer than preferred Review collected by and hosted on G2.com.