Top 10 Vonage Contact Center (formerly NewVoiceMedia) Alternatives & Competitors

Top 10 Alternatives to Vonage Contact Center (formerly NewVoiceMedia) Recently Reviewed By G2 Community

#1

Talkdesk
By Talkdesk
(2,408)4.4 out of 5
Optimized for quick response
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
Categories in common with Vonage Contact Center (formerly NewVoiceMedia):
• Speech Analytics
• Auto Dialer
• Contact Center Workforce
• Call Center Infrastructure (CCI)
• Contact Center
Get a quote
Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Talkdesk is:
Slower to reach roi
Easier to admin
More usable
See all Talkdesk reviews
#2

Five9
By Five9
(511)4.1 out of 5
Optimized for quick response
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
Categories in common with Vonage Contact Center (formerly NewVoiceMedia):
• Speech Analytics
• Auto Dialer
• Contact Center Workforce
• Call Center Infrastructure (CCI)
• Contact Center
Get a quote
Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Five9 is:
Easier to admin
More usable
See all Five9 reviews

Sponsored
Netcapz
0 ratings
Netcapz is the #1 AI-powered marketing platform and an award-winning AI-powered marketing platform that transforms how businesses communicate and engage with their audience. By providing innovative solutions for bulk SMS and messaging services, Netcapz allows companies to streamline their outreach efforts through SMS, WhatsApp, and other messaging channels—all managed from a single, intuitive interface. We empower businesses to connect with their customers effectively, driving growth and fostering meaningful relationships. Our platform uses advanced artificial intelligence to optimize campaign delivery, enhance engagement, and provide actionable insights, making it an indispensable tool for modern businesses. Recognized for Excellence: Netcapz is proud to have received multiple prestigious awards, reflecting our commitment to innovation and exceptional service: Most Innovative AI-Powered SMS Marketing Solutions Provider 2025 Client Engagement Excellence Award 2025 (Australian Enterprise Awards 2025) Wyndham Business Awards 2019 Winner These accolades underscore our leadership in the industry and our dedication to helping businesses achieve their goals through cutting-edge technology. Key Features of Netcapz: Multi-Channel Messaging: Communicate seamlessly across SMS and WhatsApp, managing all your campaigns from a unified dashboard. Unlimited Messaging: Enjoy the freedom to send unlimited messages, with the flexibility to scale based on your chosen package. AI-Driven Optimization: Our advanced AI ensures your messages are delivered at the best times and in the most effective ways, maximizing engagement. Real-Time Analytics: Monitor campaign performance with detailed analytics that provide insights into delivery rates, open rates, and customer interactions. Customizable Solutions: Whether you’re a small business or a large enterprise, our scalable plans cater to your unique needs. User-Friendly Interface: Designed with simplicity in mind, our platform is easy to use, even for those new to digital marketing. Why Businesses Choose Netcapz: Netcapz is trusted by over 10,000+ active customers and is a driving force behind successful marketing campaigns worldwide. Our platform is not just a tool but a partner in business growth, delivering: Improved customer engagement through targeted, AI-optimized messaging. Greater ROI with tools that simplify communication and save time. Peace of mind with our award-winning reputation for reliability and innovation. Our Mission: At Netcapz, we aim to bridge the gap between businesses and their customers by offering smarter, faster, and more reliable communication solutions. Whether it’s through SMS, WhatsApp, or other messaging channels, our goal is to empower businesses with the tools they need to connect and succeed. Start Your Journey with Netcapz: Discover how Netcapz can elevate your marketing strategy with AI-powered solutions. Join thousands of businesses already benefiting from our platform’s capabilities. Visit netcapz.cloud to learn more and get started today!
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#3

Genesys Cloud CX
By Genesys
(1,396)4.3 out of 5
Optimized for quick response
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
Categories in common with Vonage Contact Center (formerly NewVoiceMedia):
• Speech Analytics
• Auto Dialer
• Outbound Call Tracking
• Contact Center Workforce
• Call Center Infrastructure (CCI)
Get a quote
Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Genesys Cloud CX is:
Slower to reach roi
Easier to admin
More usable
See all Genesys Cloud CX reviews
#4

NICE CXone Mpower
By NICE
(1,635)4.3 out of 5
Optimized for quick response
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
Categories in common with Vonage Contact Center (formerly NewVoiceMedia):
• Speech Analytics
• Auto Dialer
• Contact Center Workforce
• Call Center Infrastructure (CCI)
• Contact Center
Try for free
Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), NICE CXone Mpower is:
Slower to reach roi
Easier to admin
More usable
See all NICE CXone Mpower reviews
#5

Aircall
By Aircall
(1,179)4.3 out of 5
Optimized for quick response
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
Categories in common with Vonage Contact Center (formerly NewVoiceMedia):
• Outbound Call Tracking
• Call Center Infrastructure (CCI)
• Contact Center
Try for free
Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Aircall is:
Easier to admin
More usable
Easier to set up
See all Aircall reviews
#6

Revenue.io
By Revenue.io
(528)4.7 out of 5
Revenue.io is the complete AI-powered RevOps platform that delivers real-time guidance in the moments that matter.
Categories in common with Vonage Contact Center (formerly NewVoiceMedia):
• Outbound Call Tracking
• Inbound Call Tracking
• Call Center Infrastructure (CCI)
Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Revenue.io is:
Easier to admin
More usable
Better at support
See all Revenue.io reviews
#7

CloudTalk
By CloudTalk
(1,241)4.3 out of 5
Optimized for quick response
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
Categories in common with Vonage Contact Center (formerly NewVoiceMedia):
• Speech Analytics
• Auto Dialer
• Outbound Call Tracking
• Contact Center Workforce
• Call Center Infrastructure (CCI)
Try for free
Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), CloudTalk is:
Easier to admin
More usable
Easier to set up
See all CloudTalk reviews
#8

Salesloft
By Salesloft
(4,114)4.5 out of 5
Optimized for quick response
Salesloft powers durable revenue growth for the world’s most demanding companies. Salesloft’s industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and take action on what matters most, from first touch to upsell and renewal. More than 5,000 customers including Google, 3M, IBM, Shopify, Square, and Cisco gain a performance force multiplier with Salesloft by shifting to a durable revenue engagement model, helping them solve the complexities of modern B2B sales and unlock revenue efficiency.
Categories in common with Vonage Contact Center (formerly NewVoiceMedia):
• Outbound Call Tracking
Get a quote
Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Salesloft is:
Easier to admin
More usable
Better at meeting requirements
See all Salesloft reviews
#9

UJET
By UJET
(1,079)4.7 out of 5
Optimized for quick response
UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.
Categories in common with Vonage Contact Center (formerly NewVoiceMedia):
• Call Center Infrastructure (CCI)
• Contact Center
Get a quote
Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), UJET is:
Slower to reach roi
Easier to admin
More usable
See all UJET reviews
#10

Outreach
By Outreach
(3,455)4.3 out of 5
Optimized for quick response
Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline. From prospecting to deal management to forecasting, our platform leverages automation and artificial intelligence to help revenue leaders increase efficiency and effectiveness of all go-to-market activities and personnel across the revenue cycle.
Categories in common with Vonage Contact Center (formerly NewVoiceMedia):
• Outbound Call Tracking
Get a quote
Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Outreach is:
Better at meeting requirements
Easier to admin
More usable
See all Outreach reviews

Sponsored
Netcapz
0 ratings
Netcapz is the #1 AI-powered marketing platform and an award-winning AI-powered marketing platform that transforms how businesses communicate and engage with their audience. By providing innovative solutions for bulk SMS and messaging services, Netcapz allows companies to streamline their outreach efforts through SMS, WhatsApp, and other messaging channels—all managed from a single, intuitive interface. We empower businesses to connect with their customers effectively, driving growth and fostering meaningful relationships. Our platform uses advanced artificial intelligence to optimize campaign delivery, enhance engagement, and provide actionable insights, making it an indispensable tool for modern businesses. Recognized for Excellence: Netcapz is proud to have received multiple prestigious awards, reflecting our commitment to innovation and exceptional service: Most Innovative AI-Powered SMS Marketing Solutions Provider 2025 Client Engagement Excellence Award 2025 (Australian Enterprise Awards 2025) Wyndham Business Awards 2019 Winner These accolades underscore our leadership in the industry and our dedication to helping businesses achieve their goals through cutting-edge technology. Key Features of Netcapz: Multi-Channel Messaging: Communicate seamlessly across SMS and WhatsApp, managing all your campaigns from a unified dashboard. Unlimited Messaging: Enjoy the freedom to send unlimited messages, with the flexibility to scale based on your chosen package. AI-Driven Optimization: Our advanced AI ensures your messages are delivered at the best times and in the most effective ways, maximizing engagement. Real-Time Analytics: Monitor campaign performance with detailed analytics that provide insights into delivery rates, open rates, and customer interactions. Customizable Solutions: Whether you’re a small business or a large enterprise, our scalable plans cater to your unique needs. User-Friendly Interface: Designed with simplicity in mind, our platform is easy to use, even for those new to digital marketing. Why Businesses Choose Netcapz: Netcapz is trusted by over 10,000+ active customers and is a driving force behind successful marketing campaigns worldwide. Our platform is not just a tool but a partner in business growth, delivering: Improved customer engagement through targeted, AI-optimized messaging. Greater ROI with tools that simplify communication and save time. Peace of mind with our award-winning reputation for reliability and innovation. Our Mission: At Netcapz, we aim to bridge the gap between businesses and their customers by offering smarter, faster, and more reliable communication solutions. Whether it’s through SMS, WhatsApp, or other messaging channels, our goal is to empower businesses with the tools they need to connect and succeed. Start Your Journey with Netcapz: Discover how Netcapz can elevate your marketing strategy with AI-powered solutions. Join thousands of businesses already benefiting from our platform’s capabilities. Visit netcapz.cloud to learn more and get started today!
Visit Website
Visit Website