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Vonage Communications APIs Reviews & Product Details - Page 9

Vonage Communications APIs Overview

What is Vonage Communications APIs?

Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build best-in-class communications solutions at scale. Our global platform, comprehensive suite of communications channels, and expert support help you move quickly to offer your customers the most helpful experience possible. Our APIs connect you to Vonage’s Tier 1 network as well as more than 1,600 telecommunications networks around the world for the best quality and scalability in the market. For developers, the Vonage API platform provides a comprehensive set of tools and resources to get started quickly and build applications easily. Managing your Vonage API account is just as easy. You can use the simple but powerful Vonage API Dashboard or manage your account directly through an API.

Vonage Communications APIs Details
Product Website
Languages Supported
Arabic, Bengali, Catalan, Czech, Welsh, Danish, German, English, Basque, Finnish, French, Hebrew, Hindi, Hungarian, Indonesian, Icelandic, Italian, Japanese, Korean, Malayalam, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
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Product Description

Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more.

How do you position yourself against your competitors?

The Vonage API platform offers global reach, delivering high-quality video, messaging, and voice with its own Vonage network in the USA and close partnerships with tier 1 carriers globally. Built for startups to enterprises, Vonage offers Enterprise Service packages and is backed by our Developer Relations program and documentation, which have won multiple community awards for enabling developers to quickly onboard and start building their applications.


Seller Details
Seller
Vonage
Company Website
Year Founded
2001
HQ Location
Holmdel, NJ
Twitter
@Vonage
11,230 Twitter followers
LinkedIn® Page
www.linkedin.com
2,822 employees on LinkedIn®
Description

We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform. Vonage was founded in
001 and became a wholly-owned subsidiary of Ericsson in
0

. Vonage is headquartered in Holmdel, New Jersey.


Bob S.
BS
Overview Provided by:

Recent Vonage Communications APIs Reviews

Sean L.
SL
Sean L.Small-Business (50 or fewer emp.)
2.0 out of 5
"Not Bad Not Great"
We liked their develop[er friendly features and their variety of numbers. Their documentation is also really rarely good. Its just a shame they ca...
Buia Y.
BY
Buia Y.Small-Business (50 or fewer emp.)
4.5 out of 5
"We use SMS API for event promotion (every quarter), and always delivered"
I personally like the ease of use. The interface is really up to date and intuitive, therefore the set up process was fast and easy, even the first...
Arnae C.
AC
Arnae C.Mid-Market (51-1000 emp.)
3.5 out of 5
"Great Phone Service System"
I like the functions of being able to screen share when I am dialing a colleague, I do like the smooth feature of the online video conferencing how...
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387 Vonage Communications APIs Reviews

4.2 out of 5
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387 Vonage Communications APIs Reviews
4.2 out of 5
387 Vonage Communications APIs Reviews
4.2 out of 5

Vonage Communications APIs Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Vonage Communications APIsQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Vonage Communications APIs?

It's APIs are easy to use and set up. Low fees. Your own texting phone number for a low monthly fee. Logs for troubleshooting. Nexmo also offers voice messaging and other services. We only use the texting / SMS feature. Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

This is an issue not about Nexmo itself but rather the mobile companies: There is a daily limit on how many messages you can send out per phone number. If you exceed this limit, then phone companies could block your number and you wouldn't be able to send out any messages! The limit seems to be 100 text messages per day, with some people suggesting it is less. This means you need to track how many messages you are sending out, and if it is more, you need to add new phone numbers and rotate the sending. Review collected by and hosted on G2.com.

What problems is Vonage Communications APIs solving and how is that benefiting you?

We are using the service with .NET cloud applications and also with desktop database applications. Review collected by and hosted on G2.com.

Tommaso R.
TR
Principal and Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Vonage Communications APIs?

I use Nexmo to send sms for notifications of a site we are very satisfied! Through Api it is very easy to use the SMS service completely customizable via the dashboard. Fast and functional it does its job well. Intuitive control panel. All the macro categories are well organized. Work in this way is facilitated. The documentation is well written. Customer service responds quickly. I have yet to try the voice service, but I'm sure it will be as good as the SMS service.

There is email notification when I am reaching the spending threshold. The Profile section is also well organized. The invoices can be downloaded after you make the recharge with paypal. I can add other users to my profile. There is also the possibility of using coupons to get discounts. In short, a complete service available to us. Nexmo works really well ! ! ! Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

Nothing to say because I find a great product nexmo. Maybe I would raise the money loading fee for the account. Review collected by and hosted on G2.com.

Recommendations to others considering Vonage Communications APIs:

Use nexmo is a great product Review collected by and hosted on G2.com.

What problems is Vonage Communications APIs solving and how is that benefiting you?

Speed in communication between studio and customers. Our customers receive our communications via SMS in real time. They can be connected to the reserved area to check all the documents loaded from the central study. We are therefore able to have a better relationship with our customers. It was our goal to find a way to communicate instantly with customers. Review collected by and hosted on G2.com.

MP
Ing.
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Vonage Communications APIs?

Nexmo presents an easy and ready-to-use interface to quiklyset-up SMS exchange from internal platforms,without requiring lotof changes, even in legacy application.It has a clear and controllable pricing and fee policy that allows to easily and effectively control SMS management costs. Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

Usage of SMS outbound messaging during non working-hour (that is the case for business-critical application) is not properly handled, because delivery receipt does not means SMS received in the destination device, but only that SMS has beenaccepted by the last station to be delivered to the device and, outside extended working hours (from 9:00pm till 8:00am net morning, always during festivity), actually less than 5% of messages lands on destinatary device, despite 95%success decleard by reports. Review collected by and hosted on G2.com.

Recommendations to others considering Vonage Communications APIs:

Test the service level choosenwith respect needs verifying ervice quality aginst service requirements. Review collected by and hosted on G2.com.

What problems is Vonage Communications APIs solving and how is that benefiting you?

for non business-critical application Nexmo solution is a "cheaper-enough" solution to quikly set-up a business; for business-critical needs actual advantages should still be addressed. Review collected by and hosted on G2.com.

PC
Co-Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Vonage Communications APIs?

The reliability and speed is crucial to our 24/7 AsMyBuddy.net emergency notification network. Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

Wen submitting a support ticket from a logged in session, not only is it difficult to find where to enter a ticket but you have to login again and lookup you credentials and enter them. these should be carried over and done in the same session Review collected by and hosted on G2.com.

Recommendations to others considering Vonage Communications APIs:

You will be more than satisfied Review collected by and hosted on G2.com.

What problems is Vonage Communications APIs solving and how is that benefiting you?

Our AskMyBuddy.net Personal Alert Network allows individuals who are alone and can't reach their phone to ask for help using only their voice leveraging voice platform such as Amazon Alexa and Google Home Assistants. Nexmo allows us to simultaneously alert several contacts by voice and sms. This all happens in real time as demonstrated many time with live demos on QVC and HSN. Our product is credited with saving lives because of this combined functionality. We currently send voice and sms alerts to > 140000 users Review collected by and hosted on G2.com.

Verified User in Retail
UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Vonage Communications APIs?

I like being able to text reminders to our customers. It makes it so simple at the end of the day. My CSR doesn't have to sit on the phone for an hour doing confirmation calls. Now all she has to do is send a quick text. Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

There is not anything I would change at this time. The website is easy to use. I would like a feature that send me a notification before we run out of funds in the account. At this time the only way we know we need to put more funds in the account is when it stops working. Review collected by and hosted on G2.com.

Recommendations to others considering Vonage Communications APIs:

Nexmo is a great Product and I mention to other business owners. I let them know how easy it is to set up and use as well as how it will help their business. Review collected by and hosted on G2.com.

What problems is Vonage Communications APIs solving and how is that benefiting you?

We have no problems with Nexmo that we have had to resolve through tech support. Review collected by and hosted on G2.com.

Linas K.
LK
Security Expert
Internet
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Vonage Communications APIs?

Simple SDK's and well-built API with broad functionality is a key for me while I select which platform I will use. Nexmo has it all. It also has great pricing in comparison to functionality. It's hard to find a good competitor with similar quality. Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

Outbound voice calls could have the ability to select the number you are calling from freely. I understand why it is limited, but it could be avoided with a different approach. I would also be looking forward to have SMTP or Email service provided by Nexmo, I lack this feature. Review collected by and hosted on G2.com.

Recommendations to others considering Vonage Communications APIs:

Nexmo is a professional platform for all sorts of communication. I would definitely choose it again to implement in future projects if they will need communication with customers. Even though you could find a better price for service somewhere else, ease of use and quality of services outperform the price difference. Review collected by and hosted on G2.com.

What problems is Vonage Communications APIs solving and how is that benefiting you?

Communication via SMS with clients is a key factor in our business. Nexmo makes it a breeze. We have reached much better customer engagement when we started using different platforms to communicate with them. Review collected by and hosted on G2.com.

Ryan S.
RS
Originator and software programmer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Vonage Communications APIs?

Easy of use is the best. My web app is written in Python, and it was just a matter of copy pasting a piece of code and you are up and running in minutes for testing and production. Price is great too, my texts are longer but at around $0.04 a text I don't care about getting double charged Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

I havn't run into any issues yet. Only issue I had one time was getting a success message but I never got the actual text. Could have been a one off, because hundreds of other people got the text. Review collected by and hosted on G2.com.

What problems is Vonage Communications APIs solving and how is that benefiting you?

I use it send out dynamic links on a rolling 30 to real estate clients that provides real time insights on their owned real estate along with options on how to improve their holding. For benefits I spent like $5 on texts in a month and with the high open rate on texts my app drove $20,000 in the first month. Review collected by and hosted on G2.com.

AS
Mr
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Vonage Communications APIs?

The ability to receive and send audio packets using your own websockets server. Also the dashboard is well-made and offers you complete control over your services.

Also, nexmo offers libraries for many programming languages. We use their java library and we have not experienced any issues yet. It's integrated smoothly with our service and our customers are happy. Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

Not having the ability to determine the cost of a call by using the number. Right now we have to extract the meta from the number and then compare it ourselves with their pricing sheets. You can use number insights to do that, but it would be better if they offered a solution.

Also, the voice API offers only 2 types of audio (audio/l16;rate=8000, audio/l16;rate=16000). It would be really nice if they implemented different codecs such as Opus and different rates (so we don't waste CPU cycles upsampling the audio for our needs)

Their support could be faster, one time we had to wait 3 days for a response. Review collected by and hosted on G2.com.

Recommendations to others considering Vonage Communications APIs:

If you want an easy way to perform calls to the world without using SIP and advanced UDP streaming, Nexmo is your solution. They are really stable and their support is quick to resolve your issues. Review collected by and hosted on G2.com.

What problems is Vonage Communications APIs solving and how is that benefiting you?

We have managed to link the top VOIP platform for gamers (https://discordapp.com/) with the real world.

Nexmo is the only platform that allows you to transmit audio data through the websocket protocol, without using deprecated methods. Review collected by and hosted on G2.com.

Verified User in E-Learning
AE
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Vonage Communications APIs?

Opentok through Nexmo is the most solid web video api we have tried. Other platforms were harder to setup, and didn't have as quality of an outcome. Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

It might be nicer if features got the enterprise platform a little quicker, but I understand the desire for stability over new (that is why we use that branch after all). I also wouldn't mind better handling of people with really bad connections. Review collected by and hosted on G2.com.

Recommendations to others considering Vonage Communications APIs:

Opentok is leading webrtc. Don't waste your time looking for a different primary provider Review collected by and hosted on G2.com.

What problems is Vonage Communications APIs solving and how is that benefiting you?

We are using it as part of an interactive classroom. It is the primary way the tutor/student interact. Review collected by and hosted on G2.com.

Larry P.
LP
Sr. Applications Architect
Telecommunications
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Vonage Communications APIs?

Easy to interface with API (using Perl on a web site) Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

You don't allow me to auto-refill my account balance. That to me makes no sense in the world. Review collected by and hosted on G2.com.

Recommendations to others considering Vonage Communications APIs:

Just follow the instructions for the API and you are good to bo Review collected by and hosted on G2.com.

What problems is Vonage Communications APIs solving and how is that benefiting you?

Fast was to send SMS messages to others during our registration period. SMS messages are sent very quickly, which is very important. Review collected by and hosted on G2.com.