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Vonage Review
387 Vonage Communications APIs Reviews
Overall Review Sentiment for Vonage Communications APIs
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They're very proactive with their support and follow up regularly Review collected by and hosted on G2.com.
We can sometimes find it hard to get a solution through the community, and some terminology is left unexplained. Review collected by and hosted on G2.com.
The API is very well designed and easy to integrate with. Review collected by and hosted on G2.com.
Phone numbers are completely lost if they can't be renewed. Learned that the hard way. Not a huge issue though. Review collected by and hosted on G2.com.
MedOnGo’s Smart Health Platform is being used for Smart Consults, Remote and Tele Consultations which requires best possible live video consultation. Tokbox was the clear choice as it provided management capabilities that come with quality & bandwidth.
During our Tokbox integration with out Smart Health Platform we found
* Documentation is simple, easier & informative. One of the best we’ve seen on the market for communication APIs.
* API's are easy to integrate.
* Ability to record videos.
* Developer tools like Inspector useful for debugging best in the business. Review collected by and hosted on G2.com.
Need to create separate login for customer support. Review collected by and hosted on G2.com.
Nexmo prices are incredibly low, and there's no minimum amount of messages per month or a subscription to pay. Their API is very quick to learn and implement on a small scale. Review collected by and hosted on G2.com.
Whenever I had a question about something involving the API or restrictions for my country (US) it took several hours to a day to get an email response from Nexmo. Since I work in tandem with an company sourced in India, those few hours usually lead to a day of no productivity because of time zone differences. Review collected by and hosted on G2.com.
The communications ecosystem could be quite taxing with multiple carriers and volatility with their services and pricing. Nexmo ensures that none of this affects our business. Nexmo's infrastructure is also quite robust which is evident from excellent API latencies that we observe when we use their services.
Nexmo's global and local leadership team is invested in the success of our business and goes the extra mile to help us on various initiatives, by getting the right professionals to work with us. Review collected by and hosted on G2.com.
Haven't experienced any major red flags in my close to 2 years of using Nexmo for SMS, Calls, etc. One thing that Nexmo could improve on is to generalize various customer requirements and build them into the service, so that it is available for customers across the board. This is more preferable than asking thousands of customers to change their implementation at short notice, which totally beats the purpose of using an SMS service provider who can abstract out the complexities. Review collected by and hosted on G2.com.
We have been using Nexmo for a long time. It never failed on us. The API is well made and documented. Dashboard is self explanatory and easy to use. We are especially happy with the stability of this service. When Nexmo changed to Vonage we were afraid that everything will change, but it did not and it continued working perfectly Review collected by and hosted on G2.com.
Support could be better. We have asked Nexmo support a couple of times if we could use a an existing phone number as a senders phone number trough Nexmo. They told us no. But then we tried either way and it worked Review collected by and hosted on G2.com.
What I like best about the OpenTok platform is all of the features that are taken care of for you. Sure it doesn't take too much to write your own code to do basic video call support over WebRTC, but in order to do it well and robustly is a different story! OpenTok takes care of making sure the video call works on multiple devices and multiple browsers. And OpenTok takes care of making sure it continues to work on new releases of browses and mobile operating systems. That alone is a major headache that only companies with a lot of developers would be able to manage if they wrote their own WebRTC video call program. And the other major feature of OpenTok that is great and makes it so you don't have to figure it out yourself is the video recording. OpenTok allows you to record the video calls that are made. And if you wanted to do that in your own 'from scratch' WebRTC video call program, then that would take significant effort and a lot more servers dedicated to recording those video calls. Review collected by and hosted on G2.com.
One of the things I dislike about OpenTok is that the Node.js SDK doesn't use promises and instead still uses callbacks in its methods. That is a slight inconvenience for sure. It also seems like the Node.js SDK doesn't have methods for all of the OpenTok's web API. So sometimes you might find you have to write a function to call the OpenTok Web API because there isn't a method in the Node.js SDK.
Oh the other thing I don't like is that you can't pause a recording. So you can start and stop a recording which will create a video file and then you can start and stop the recording later but that would then create a second video file. It would be nice if there was a feature to pause the recording so that it can be resumed later and in the end would only produce one video file. Review collected by and hosted on G2.com.
Entire process was easy to setup, API is well-written. Documentation is well done, it was easy to implement their API into our existing software. Review collected by and hosted on G2.com.
No 24/7 support, if you submit a request on Friday, you MIGHT get a reply by Tuesday morning. Our account went 6 weeks thinking we were sending SMS, when we were just getting changed for nothing. Took weeks to get the issue resolved, ported out to fix the problem. When porting out, our request was denied as we did not supply a PIN. Had to contact support, wait days, just to get told there is no PIN. So we had to re-submit the request, with no pin, to get the number ported away. It took several days longer than it should have to get away. Review collected by and hosted on G2.com.
The dashboard makes it easy to provision and keep current with our SMS numbers. The API is URL based so it's easy to make calls to it. Review collected by and hosted on G2.com.
They didn't have a reporting API initially, but they have since added it. Review collected by and hosted on G2.com.
