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Vonage Communications APIs Reviews & Product Details - Page 3

Vonage Communications APIs Overview

What is Vonage Communications APIs?

Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build best-in-class communications solutions at scale. Our global platform, comprehensive suite of communications channels, and expert support help you move quickly to offer your customers the most helpful experience possible. Our APIs connect you to Vonage’s Tier 1 network as well as more than 1,600 telecommunications networks around the world for the best quality and scalability in the market. For developers, the Vonage API platform provides a comprehensive set of tools and resources to get started quickly and build applications easily. Managing your Vonage API account is just as easy. You can use the simple but powerful Vonage API Dashboard or manage your account directly through an API.

Vonage Communications APIs Details
Product Website
Languages Supported
Arabic, Bengali, Catalan, Czech, Welsh, Danish, German, English, Basque, Finnish, French, Hebrew, Hindi, Hungarian, Indonesian, Icelandic, Italian, Japanese, Korean, Malayalam, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
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Product Description

Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more.

How do you position yourself against your competitors?

The Vonage API platform offers global reach, delivering high-quality video, messaging, and voice with its own Vonage network in the USA and close partnerships with tier 1 carriers globally. Built for startups to enterprises, Vonage offers Enterprise Service packages and is backed by our Developer Relations program and documentation, which have won multiple community awards for enabling developers to quickly onboard and start building their applications.


Seller Details
Seller
Vonage
Company Website
Year Founded
2001
HQ Location
Holmdel, NJ
Twitter
@Vonage
11,235 Twitter followers
LinkedIn® Page
www.linkedin.com
2,822 employees on LinkedIn®
Description

We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform. Vonage was founded in
001 and became a wholly-owned subsidiary of Ericsson in
0

. Vonage is headquartered in Holmdel, New Jersey.


Bob S.
BS
Overview Provided by:

Recent Vonage Communications APIs Reviews

Sean L.
SL
Sean L.Small-Business (50 or fewer emp.)
2.0 out of 5
"Not Bad Not Great"
We liked their develop[er friendly features and their variety of numbers. Their documentation is also really rarely good. Its just a shame they ca...
Buia Y.
BY
Buia Y.Small-Business (50 or fewer emp.)
4.5 out of 5
"We use SMS API for event promotion (every quarter), and always delivered"
I personally like the ease of use. The interface is really up to date and intuitive, therefore the set up process was fast and easy, even the first...
Arnae C.
AC
Arnae C.Mid-Market (51-1000 emp.)
3.5 out of 5
"Great Phone Service System"
I like the functions of being able to screen share when I am dialing a colleague, I do like the smooth feature of the online video conferencing how...
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387 Vonage Communications APIs Reviews

4.2 out of 5
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387 Vonage Communications APIs Reviews
4.2 out of 5
387 Vonage Communications APIs Reviews
4.2 out of 5

Vonage Communications APIs Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Vonage Communications APIsQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Vonage Communications APIs?

Reduce business cost. Safeguard communication.

Modernise business communication Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

Always there is chance for improvement. It should enhance the security Review collected by and hosted on G2.com.

What problems is Vonage Communications APIs solving and how is that benefiting you?

Its provide best solution for secure communication. Personilised customer experience Review collected by and hosted on G2.com.

Sagnik G.
SG
C
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Vonage Communications APIs?

One of the most exciting features of Vonage API is the ability to send rich media messages. No more attachments! It's easy to create images, videos, and even GIFs that can be sent to your users’ chats. This adds a whole new dimension to in-app messaging, allowing you to build a better chat experience for your users.

Sending rich media messages is a great way to add a fun and interactive element to your app’s messaging. Users will love being able to share images, videos, and even GIFs with their friends. This adds a whole new dimension to in-app messaging, allowing you to build a better chat experience for your users. Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

Getting started with the Vonage API can be a bit intimidating. The documentation on how to get started is lengthy and rather unclear. It took me a while to figure out the right way to get started. However, once you get the hang of it, the API is a powerful tool that can be leveraged to build amazing apps and services. Review collected by and hosted on G2.com.

Recommendations to others considering Vonage Communications APIs:

We recommend that developers consider Vonage’s APIs for voice and messaging when building applications. The Vonage APIs offer a reliable, low-latency, high-throughput, and low-cost communication platform that can be scaled as your application grows. The Vonage API platform is not so easy to use but can be integrated into most applications with a few lines of code. The Vonage API is also simple to extend and customize to meet your application’s specific needs once you get a hang of it. Review collected by and hosted on G2.com.

What problems is Vonage Communications APIs solving and how is that benefiting you?

We’ve built an in-app chat application to provide the best possible experience for our customers. The app is powered by Vonage's AI platform, which enables us to offer a variety of features, including human-like text responses and chatbots. We have built our own chat application using Vonage's platform so that we can offer the best possible experience for our customers. We are dedicated to improving the app and offering our customers the best possible experience. Review collected by and hosted on G2.com.

Michael G.
MG
Director of Thryv Product & Planning
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Vonage Communications APIs?

The documentation is very easy for our developers to understand and integrate within our platform. When we have questions or need assistance, we are able to get direct support. Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

When it comes to support tickets, due to the way we are structured, sometimes it can route to the wrong team. Review collected by and hosted on G2.com.

What problems is Vonage Communications APIs solving and how is that benefiting you?

It is allowing us to easily provision numbers for our client base and provide our users with exceptional transactional/marketing SMS marketing. Review collected by and hosted on G2.com.

Verified User in Computer Software
EC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Vonage Communications APIs?

We are very happy users of Vonage (Nexmo)'s SIP Trunking product. The service has splendid availability and a great CS team backing it. Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

We wish the product did more analytics. Vonage is working on something for this, and I can't wait to start on the beta. Review collected by and hosted on G2.com.

What problems is Vonage Communications APIs solving and how is that benefiting you?

We need a reliable telephony provider. Reliability is key for us business, and Vonage's SIP Trunking has held up very well as we have grown the last few years. Review collected by and hosted on G2.com.

Jatin P.
JP
Software Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Vonage Communications APIs?

Vonage/Nexmo is rock solid. Their SMS Api has never failed us in 7 years! Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

Nexmo/Vonage is priced higher for US text messages. Their rates for UK are excellent Review collected by and hosted on G2.com.

Recommendations to others considering Vonage Communications APIs:

Great, reliable service. You pay a little more but the quality if worth it. Review collected by and hosted on G2.com.

What problems is Vonage Communications APIs solving and how is that benefiting you?

Texting UK customers with extreme reliability. Review collected by and hosted on G2.com.

Verified User in Internet
EI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Vonage Communications APIs?

The team continues to deliver performance and quality improvements consistently, and communication is strong. Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

It took a while to get to 1080p... but we got there and are happy with it. Review collected by and hosted on G2.com.

What problems is Vonage Communications APIs solving and how is that benefiting you?

Vonage powers 2-way video in one of our core products (from the browser). It delivers reliable performance for Brandlive users globally. Review collected by and hosted on G2.com.

AL
System administrator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Vonage Communications APIs?

I like the possibility to use different programming languages to integrate and handle the code. I can have from them a mobile o landline Phone Number (in various country) to send and receive sms and calls. Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

Despite the great documentation, sometimes I wish I have a more step by step examples reguarding specific applications. This way they will open the use also to whom appoaching apis and enpoint applications Review collected by and hosted on G2.com.

What problems is Vonage Communications APIs solving and how is that benefiting you?

With this platform I buil sms confirmarono systems, call based authentication, ivr based web site interactions,web site access based on caller number recognition Review collected by and hosted on G2.com.

DK
Account Manager/Business Developement
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Vonage Communications APIs?

This application is one of a kind. It is effortless to use. The voice quality is seamless, and the texting experience is impressive. They have recently launched the update for the conference, which is just another level of communication. Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

It is a bit pricey per user, and you might need to use different servers to get the best of it. Besides that, I would hope they could add more space for recordings. Review collected by and hosted on G2.com.

What problems is Vonage Communications APIs solving and how is that benefiting you?

Ease of doing business. I travel a lot, so using Vonage lets me use my USA phone number and do business uninterrupted. Review collected by and hosted on G2.com.

AH
IT Head
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Vonage Communications APIs?

API is rich and low-level enough to handle a number of customized tasks. We use the API for both automated outbound calling and WhatsApp. Both are excellent and provide easy to use commands. Their online help have enough tutorials to get you started. If you need support, their team are very active in providing assistance at a code level. Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

Very little. Perhaps in the WhatsApp API, you need to understand the rules that WhatsApp dictate before delving into the API. There really is nothing to dislike about the API. Review collected by and hosted on G2.com.

Recommendations to others considering Vonage Communications APIs:

Read their developer documentation well. The samples and guides has everything you need to get started and become well-versed with the platform. Review collected by and hosted on G2.com.

What problems is Vonage Communications APIs solving and how is that benefiting you?

When we first launched our mobile app, we verified patients through SMS verification. However, it was not always the best way to get people to verify themselves since some claimed they never received it or the SMS expired when it finally arrived. Using Nexmo's identity confirmation framework through voice call automation provided our patients which a reliable alternative to SMS. Patients could optionally select Call Bank, which would trigger the Nexmo API to make a call to the patient, automatically informing them of the verification code. The API was rich enough to support our two main languagees, English and Arabic.

In addition, we used the Vonage Communications API to provide booking of appointments and downloading of medical reports through our WhatsApp ChatBot. The ChatBot is an automated bot which helps existing patients to view their patient file, view past appointments as well as request to download their laboratory and radiology reports. Using the API, it provided a convenient way for patients to access some of our eServices to a registered mobile number, avoiding the necessity for them having to download a mobile app on to their smartphone. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Vonage Communications APIs?

The custom routing that Nexmo can do helps to quickly transition routes. Review collected by and hosted on G2.com.

What do you dislike about Vonage Communications APIs?

The platform requires tuning and applications for various phone numbers to ensure the high quality of delivery. I would rather have a hands off platform. In other scenarios, customer success can be slow to respond. Review collected by and hosted on G2.com.

Recommendations to others considering Vonage Communications APIs:

If you are a global company be prepared to do a lot of the integration work yourself. Review collected by and hosted on G2.com.

What problems is Vonage Communications APIs solving and how is that benefiting you?

2FA through voip and SMS. It usually sends messages fine. Review collected by and hosted on G2.com.