Vonage Communications APIs Reviews & Product Details - Page 15

- Reasonable range of reachable numbers

- Relatively inexpensive service Review collected by and hosted on G2.com.

We had problems like payment being unable to be processed leading to loss of service (Nexmo’s fault not ours). Was very hard to reach support and get any resolution Review collected by and hosted on G2.com.

We liked their develop[er friendly features and their variety of numbers. Their documentation is also really rarely good. Its just a shame they cannot reliablity delivery on anything. Review collected by and hosted on G2.com.

Customer service is terrible, like really bad. At times I would have an issue or qusetion and it would take days for them to get back to me. Review collected by and hosted on G2.com.

The video application is very user-friendly and easy to use. Review collected by and hosted on G2.com.

There is nothing that comes to mind at the moment. Review collected by and hosted on G2.com.

I have been using Nexmo since 2014, and they not only have one of the best service out there, they also have a lot of features that are available. Not to mention the customer service as well is really good. Review collected by and hosted on G2.com.

One thing that I don’t like is the pricing coz it tends to be a bit expensive compared to other services as well. Review collected by and hosted on G2.com.

I really like the user web interface. It’s really easy to use. And it provides all the information Inneed to know about my messages. Review collected by and hosted on G2.com.

The only thing I could say I dislike. Is that sometimes my SMS messages doesn’t reach my costumers. But it’s very rare. Review collected by and hosted on G2.com.

The customer support is excellent.

Our account manager and technical support engineer are always available and helpful.

The dashboard is easy to use and provides insight into what the system is doing. Review collected by and hosted on G2.com.

I wish the reports on the dashboard could be pivoted and filtered at a more refined level. Review collected by and hosted on G2.com.

The ease and use of Nexmo is amazing, and I find the day to day use really easy Review collected by and hosted on G2.com.

The top up minimum amount could be lower, so that I can do small chunks instead of one big payment Review collected by and hosted on G2.com.

The best characteristics of Nexmo are: pricing and a good system of API Review collected by and hosted on G2.com.

I would like the possibility to send either a SMS and a Whatsapp message Review collected by and hosted on G2.com.

Call routing logic seemed to work once I figured out their key + secret + private-key-for-each-developer-app (?!?) authentication. Review collected by and hosted on G2.com.

I write this review while I'm waiting on the latest response from Andy Li, in a 6-hour-long nexmo support email thread. I just want to give them money (they only allow you to add money in 10-euro increments -- you have to email support to change that amount, or to set up automatic payments). They apparently require you to answer several questions about who you are and what you plan to use nexmo for, before they remove payment restrictions. At no point during their onboarding documentation do they say you'll be held up for hours waiting on permission to give them money easily.

This is ridiculous -- I don't know of any competitor who puts this kind of friction in front of you giving them your money:

"At Nexmo we like to take good care of our customers, and there are several measures in place to protect our customers’ identities and our own platform from inappropriate use, of which the top-up limit is one. In particular, if you could share the following it will allow us to remove the limitation from your account more quickly:

Company/service web address

Nexmo services you intend to use

Geographies in which you intend to use these services

Content type you expect to be sending and in what volumes

Social Media content that links you to your company, e.g. LinkedIn page link" Review collected by and hosted on G2.com.

The documentation is brilliant. It's clear concise and takes you exactly where you need to be. Review collected by and hosted on G2.com.

I guess it works be the pricing. Having it cheaper is always better! Review collected by and hosted on G2.com.