Call routing logic seemed to work once I figured out their key + secret + private-key-for-each-developer-app (?!?) authentication. Review collected by and hosted on G2.com.
I write this review while I'm waiting on the latest response from Andy Li, in a 6-hour-long nexmo support email thread. I just want to give them money (they only allow you to add money in 10-euro increments -- you have to email support to change that amount, or to set up automatic payments). They apparently require you to answer several questions about who you are and what you plan to use nexmo for, before they remove payment restrictions. At no point during their onboarding documentation do they say you'll be held up for hours waiting on permission to give them money easily.
This is ridiculous -- I don't know of any competitor who puts this kind of friction in front of you giving them your money:
"At Nexmo we like to take good care of our customers, and there are several measures in place to protect our customers’ identities and our own platform from inappropriate use, of which the top-up limit is one. In particular, if you could share the following it will allow us to remove the limitation from your account more quickly:
Company/service web address
Nexmo services you intend to use
Geographies in which you intend to use these services
Content type you expect to be sending and in what volumes
Social Media content that links you to your company, e.g. LinkedIn page link" Review collected by and hosted on G2.com.
Video Reviews
Vonage Review
386 out of 387 Total Reviews for Vonage Communications APIs
Overall Review Sentiment for Vonage Communications APIs
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I like the functions of being able to screen share when I am dialing a colleague, I do like the smooth feature of the online video conferencing how it allows out to 99 users at a time for huge companies that has meetings. The auto correct for example is another I find handy especially when sending a quick message I noticed that that system automatically corrects it and sends the message anyways. When it comes to calling the other party is clear and can understand me no static or voice delays which I find to be be really good. Review collected by and hosted on G2.com.
I dislike that the colors are limited I do wish there was more fun themes to change the colors when using the system. When it does come to 3 way calls there may be a sudden error where the connection can drop when adding the 3 participant into call. Review collected by and hosted on G2.com.
I personally like the ease of use. The interface is really up to date and intuitive, therefore the set up process was fast and easy, even the first time. We never used customer support, but seems easy to contact and ready to help. Review collected by and hosted on G2.com.
I personally do not understand why the SMS API cost per message is higher compared to the Messages API. We need to use SMS mostly because not all of our customers use Whatsapp (US customers), therefore we like to keep it simple with just SMS. But we have to sacrifice features like "read" that could be useful. Review collected by and hosted on G2.com.
-The fact that they are not afraid to change and move away from there old self to shine even more amongst their competition.
-the customer support from what i have heard has been amazing and quick,
-it being easily implemented and used among any age groups
-it has the potential to be frequently used
ease of use makes it outstanding at the end of the day. Review collected by and hosted on G2.com.
its not what i dislike but i would like them to have a couple of things that will make them stand out from the competetion :
-ease of integeration onto older systems as so many call centers espeacially still use old laptops and pc's for their CSR's
-its number of features not being too heavy on the ram of pc's as we run multiple programs simuntaneosly to run our business. Review collected by and hosted on G2.com.
Using the communication services like calls and video API. Easy to setup and not that expensive to maintain. Review collected by and hosted on G2.com.
Lack of available resources to learn how to do the base setup like additional youtube videos and documentation can be added. Review collected by and hosted on G2.com.
The best thing I felt was the ease of inegration and ease of use. I was quite simple for me to extend the api in the existing piece of code. Review collected by and hosted on G2.com.
The starting of the api. The initial learning curve is what bugged me the most about the api. Review collected by and hosted on G2.com.
I love the wide range of APIs available for voice, SMS, video, and authentication. It covers all my communication needs in one place.Whether I need to handle small or large-scale communication, Vonage scales seamlessly to meet my needs. Review collected by and hosted on G2.com.
The pricing structure is complicated, especially when dealing with multiple APIs and international rates. Review collected by and hosted on G2.com.
I do like the clear structure of defining the API it was easy to implement I have used it it was great because we needed to do it from scratch Review collected by and hosted on G2.com.
the only drawback I have experienced is the SIP trunking limitation but for my service it was good Review collected by and hosted on G2.com.
Integrating Vonage Communications APIs has transformed how we engage with clients. Using Vonage's Video API, we offer virtual consultations and demonstrations, providing our clients with interactive experiences that customers find to be very helpful. Review collected by and hosted on G2.com.
The initial setup and configuration of Vonage's Video API required more technical expertise than anticipated, causing some initial implementation challenges Review collected by and hosted on G2.com.
The easiness to integrate communication services with multiple CRM providers.
The range of API's available is really an upfront for Vonage communication services. Review collected by and hosted on G2.com.
Complicated/Overpacked UI in the first versions.
Synchronization and Integration issues on the go. Review collected by and hosted on G2.com.
I like that the scalability of the APIs allows for consistent performance, whether handling small-scale or large-scale campaigns or notifications. Review collected by and hosted on G2.com.
The structure of pricing is a bit complicated, which makes it difficult to predict usage patterns. Review collected by and hosted on G2.com.
