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VoIP Innovations Reviews & Product Details

VoIP Innovations Overview

What is VoIP Innovations?

VoIP Innovations is a full-service global communications provider offering developers, business customers, enterprises, and carriers three areas of value: carrier services, Apidaze programmable telco APIs (CPaaS), and a Showroom with ready to deploy partner solutions. With VoIP Innovations, customers are able to build solutions with advanced functionality like voice, WebRTC, and messaging, as well as lower costs on Toll-Free, fax, and global voice and SMS origination/termination. With 24/7 tech support, a customer oriented approach, and front and back end APIs, VoIP Innovations offers powerful advantages for creating and delivering global communications solutions.

VoIP Innovations Details
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Product Description

VoIP Innovations offers a business class Wholesale VoIP Network that is designed with performance, availability, and security in mind


Seller Details
Seller
Sangoma
Year Founded
1984
HQ Location
Markham, ON
Twitter
@Sangoma
6,542 Twitter followers
LinkedIn® Page
www.linkedin.com
610 employees on LinkedIn®
Ownership
TSX-V:STC
Total Revenue (USD mm)
$2,288

ND
Overview Provided by:
Marketing Communications Manager at VoIP Innovations

Recent VoIP Innovations Reviews

IR
Irene R.Small-Business (50 or fewer emp.)
1.5 out of 5
"Fails to provide a dependable communication"
VoIP Innovations customer support is not always prompt and knowledgeable. The platform is less user friendly making it very difficult to navigate a...
RA
Rona a.Small-Business (50 or fewer emp.)
5.0 out of 5
"integrated phone system"
easy to use, good for business , innovations with telephony and good for marketing of the business
Verified User
U
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Works well as long as your internet is perfect"
The calls with VoIP are clear and easy to track
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0 people requested security information

VoIP Innovations Media

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11 VoIP Innovations Reviews

3.4 out of 5
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11 VoIP Innovations Reviews
3.4 out of 5
11 VoIP Innovations Reviews
3.4 out of 5

VoIP Innovations Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
IR
Programmer
Telecommunications
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about VoIP Innovations?

VoIP Innovations customer support is not always prompt and knowledgeable. The platform is less user friendly making it very difficult to navigate and manage my calls. The call quality is not ensuring that every conversation flows smoothly and professionally. Review collected by and hosted on G2.com.

What do you dislike about VoIP Innovations?

Their pricing is not competitive, not helping me save an amount on my bills. VoIP Innovations provides a service that is not all good to go. Their customer service leaves much to be desired with waiting times and unhelpful representatives. Review collected by and hosted on G2.com.

What problems is VoIP Innovations solving and how is that benefiting you?

The pricing structure is confusing. Lacks transparency resulting in charges. The call quality can be inconsistent at times with dropouts and echoes, during calls. The billing system is not always reliable either as it tends to overcharge or double bill customers. Review collected by and hosted on G2.com.

RA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about VoIP Innovations?

easy to use, good for business , innovations with telephony and good for marketing of the business Review collected by and hosted on G2.com.

What do you dislike about VoIP Innovations?

no internet no access, so we need to have a good internet connections Review collected by and hosted on G2.com.

What problems is VoIP Innovations solving and how is that benefiting you?

more reliable connection with communicating clients/ enhance telephony experience and helps marketing for the business, can receive incoming calls from the client even not at work. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about VoIP Innovations?

The calls with VoIP are clear and easy to track Review collected by and hosted on G2.com.

What do you dislike about VoIP Innovations?

If your internet is not running at 100% speed, the VoIP system fails almost completely. Review collected by and hosted on G2.com.

What problems is VoIP Innovations solving and how is that benefiting you?

Being able to accept calls through the computer, and calling over customer's pre-programed information saves us time and allows us to be more efficient with the customers. Review collected by and hosted on G2.com.

TS
Sales Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about VoIP Innovations?

Working with them was an amazing experience for us. Their connectivity and prices are amazing. Review collected by and hosted on G2.com.

What do you dislike about VoIP Innovations?

They are very strict on their rules but this is good quality, In this business, you need to be a bit flexible. Review collected by and hosted on G2.com.

Recommendations to others considering VoIP Innovations:

Their connectivity and prices are best if you are In the VoIP industry you should try this. Review collected by and hosted on G2.com.

What problems is VoIP Innovations solving and how is that benefiting you?

We are using their service in our diffrent cal centers they are giving support to the customers. Review collected by and hosted on G2.com.

JS
Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about VoIP Innovations?

VEry rude team and will never help you . So dont think to use their services. They will show you an attitude in a way that they are doing any favour to you by offering services. Review collected by and hosted on G2.com.

What do you dislike about VoIP Innovations?

VEry rude employees, not willing to listing after spending thousands of dollars on their account, Please do not think to get their services, you will end up wasting thousands of dollars. Need to have a check and balance on their billing team Review collected by and hosted on G2.com.

What problems is VoIP Innovations solving and how is that benefiting you?

No benefits end up losing money due to their unprofessional behavior Review collected by and hosted on G2.com.

Naylor L.
NL
Operating Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about VoIP Innovations?

The attraction of API and good pricing is attractive Review collected by and hosted on G2.com.

What do you dislike about VoIP Innovations?

Hi there, being trying to conduct business with VI for over 12 months with ZERO success. No tech assistance what so ever and only a dear John letter eventually that makes no sense

Enter any discussions with Extreme caution. We lost money, clients and time with only frustration to show for it Review collected by and hosted on G2.com.

What problems is VoIP Innovations solving and how is that benefiting you?

Hi there, being trying to conduct business with VI for over 12 months with ZERO success. No tech assistance what so ever and only a dear John letter eventually that makes no sense

Enter any discussions with Extreme caution. We lost money, clients and time with only frustration to show for it Review collected by and hosted on G2.com.

Luis B.
LB
CEO/Co-Founder
Internet
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about VoIP Innovations?

VoIP Innovations offers a great one stop shop. We have developed our platform (Ottspott.co) using their CPaaS platform Apidaze. Besides that we use VoIP Innovations as a DID provider.

The back-office is fully integrated which makes the use of their API + DIDs very easy to manage.

DIDs are of great quality and clean, and the carriers used are fully transparent which makes them different from other DID providers where one doesn't know who is routing the calls.

Last but not least, VoIP Innovation's support is absolutely stunning. Friendly, professional and quick. Review collected by and hosted on G2.com.

What do you dislike about VoIP Innovations?

Nothing so far. We will also use the Showroom marketplace to expose Ottspott.co in the near future. Review collected by and hosted on G2.com.

Recommendations to others considering VoIP Innovations:

Compared to Twilio and other platforms, VoIP Innovations is at more human scale. You will get a personalized follow up and great services. Prices are also competitive compared to other platforms. Review collected by and hosted on G2.com.

What problems is VoIP Innovations solving and how is that benefiting you?

We've built Ottspot.co, a full featured cloud phone services for Slack and G Suite teams, on top of VoIP Innovation's Apidaze API, and use also the carrier services.

We use voice, WebRTC and SMS services from them. Review collected by and hosted on G2.com.

PL
Customer Support and Cloud Technician Manager.
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about VoIP Innovations?

Their web interface makes it easy to manage my DIDs and it is especially helpful to track costs.

Their support team is responsive and helpful. Provide them the information they need and they will be on it. Review collected by and hosted on G2.com.

What do you dislike about VoIP Innovations?

It can be expensive.

Porting numbers is a little more complicated than with other companies. But again their support team will help you figure it out.

Their email to fax features was pretty innovative, but I think it has lagged behind a bit and is difficult to implement without involving the IT admin / email admin Review collected by and hosted on G2.com.

Recommendations to others considering VoIP Innovations:

Despite the slightly higher costs, they have a wide variety of features and their portal makes it easy to manage them. Review collected by and hosted on G2.com.

What problems is VoIP Innovations solving and how is that benefiting you?

They are a resource for purchasing, managing and providing services for DIDs.

They have a full feature set for DID's and great support. Review collected by and hosted on G2.com.

Spence D.
SD
President
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about VoIP Innovations?

Amplify has used many other providers for termination and origination services. VI offers the best portfolio of services that companies like mine use. We can find the services we need with a single VI agreement and also use the VI API to for seamless order and integration. Review collected by and hosted on G2.com.

What do you dislike about VoIP Innovations?

The product portfolio is very large and can be a little bit intimidating if you are not familiar with the ordering process. After a few questions were answered this was no long an issue. Review collected by and hosted on G2.com.

What problems is VoIP Innovations solving and how is that benefiting you?

Our termination and origination installations are much more efficient and we are able to utilize a broader range of products. We can then offer our customers more products as well. Review collected by and hosted on G2.com.

Christopher D.
CD
Principal
Computer Software
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about VoIP Innovations?

How hard they work to meet our changing needs. Review collected by and hosted on G2.com.

What do you dislike about VoIP Innovations?

Not much. When I do have a problem, they address is very quickly. Review collected by and hosted on G2.com.

Recommendations to others considering VoIP Innovations:

Telephony and billing solution in one package at very competitive rates. Review collected by and hosted on G2.com.

What problems is VoIP Innovations solving and how is that benefiting you?

So much. Telephony is just the start. They provide our billing solution, fax and are continually innovating which helps us compete with the big guys. Review collected by and hosted on G2.com.