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12 VoiceOps Reviews
The best thing that I like about VoiceOps, is its comparison feature.
That helps the under-performers to learn and improve their sales. Review collected by and hosted on G2.com.
There's nothing that I think i disliked about VoiceOps. Review collected by and hosted on G2.com.
Our team immediately saw an improvement in the effectiveness of our coaching sessions. Review collected by and hosted on G2.com.
I haven't found anything to dislike - I'd love to be able to export a wider variety of reports, but that's not core to the function, so not having that function doesn't really detract. Review collected by and hosted on G2.com.
We had a pretty complex process for providing feedback to new SDRs as we onboarded them. Most of the feedback was instinctual, and therefore changed depending on which manager was giving the feedback.
VoiceOps isn’t based on instinct, it’s based on data across all calls, so we were able to have consistency in our coaching. That’s been huge for us. Review collected by and hosted on G2.com.
A clearer on boarding process would have been great, but overall it's very user-friendly. Review collected by and hosted on G2.com.
When we used to sit down with our junior SDRs, we’d hand them their 5 scripts, then walk away. Not until recently did we have a structure for providing coaching to each rep. However, even once we started meeting regularly, as managers we didn’t know what to focus on, or how to customize our feedback for each rep.
VoiceOps data showed us immediately where to focus for each rep, exactly what skill/tactic is being ignored, and the context for exactly where we see those tactics used by our best team members.
It’s made our sales coaching effort a more effective process, one that we may not have continued with had we not started digging into our call data. Review collected by and hosted on G2.com.
Nothing outstanding comes to mind. I look forward to learning how to use the platform more effectively. Review collected by and hosted on G2.com.
We had full time employees whose entire job was listening to call recordings, flagging sensitive key phrases for our compliance team to review, and then creating hand-written notes for our sales development reps to send to managers.
That meant too many cooks in the kitchen, zero data-driven insights, and extreme inefficiency.
VoiceOps does all those things for us - sales development + compliance, so we’ve been able to reduce headcount while increasing accuracy on both sales coaching and regulatory review. Review collected by and hosted on G2.com.
I wish the demo was a little more obvious as an exec, but on-boarding was a breeze, so did not end up mattering in decision making process. Review collected by and hosted on G2.com.
I enjoy the 2-in-1 aspect of data and coaching. There isn’t always enough time to do both and VoiceOps kills two birds with one stone. Review collected by and hosted on G2.com.
Nothing to dislike so far. In the initial phases of utilizing it. Review collected by and hosted on G2.com.
If you have a large sales force you have two options for QA - hire full time specialists to comb through call recordings and score them based on a set of criteria that may or may not be measurable. Or, you can ask your managers to do it.
Our managers don’t have enough time to do this particularly well, and they certainly don’t have enough time to listen to more than one or two calls per rep before their 1-on-1’s.
This is a tool that lets us look at every call a rep makes instead of just one or two, thereby basing judgements around how to coach on accurate, predictable data. We see a greater degree of buy-in from our front-line sales members when they can look at their own call data and see exactly how they can improve, not just for a specific deal, but over time. Review collected by and hosted on G2.com.
As an analyst, I found the data to be compelling, I just wish I could dig in deeper - what’s currently available is valuable, but I’m looking forward to having access to more granular insights as the product evolves. Review collected by and hosted on G2.com.
Used it a few times. I rather talk to a computer . Rather than using my fingers. Review collected by and hosted on G2.com.
It doesn’t always catch grammar mistakes or spelling mistakes . Review collected by and hosted on G2.com.
Accurate transcription, team-wide rollups, breakdowns by skill but easy to drill into calls and see context. Review collected by and hosted on G2.com.
There's nothing that I dislike about this product. More flexibility in data queries would be great! Review collected by and hosted on G2.com.
