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4.7 out of 5
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4 VirtualLogger Reviews
4.1 out of 5
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RG
Rhonda G.
Administrative Assistant
Individual & Family Services
Mid-Market(51-1000 emp.)
What do you like best about VirtualLogger?
Virtual Logger combines the tedious task of synchronizing a recorded call with what the user sees on their screen. Review collected by and hosted on G2.com.
What do you dislike about VirtualLogger?
Some team members dislike the idea that their screens are recorded, but for a manager it makes life much easier to resolve any issues that may have arisen during the call. Also better customer service would be helpful. Review collected by and hosted on G2.com.
RG
Ruth G.
Development Services Assistant
Small-Business(50 or fewer emp.)
What do you like best about VirtualLogger?
Quality is best with virtual logger, and that means meeting compliance and being effective. Review collected by and hosted on G2.com.
What do you dislike about VirtualLogger?
Service can be faulty. Sometimes you're facing a battle with effectiveness. Review collected by and hosted on G2.com.
SW
Sara W.
Office Manager
Construction
Small-Business(50 or fewer emp.)
What do you like best about VirtualLogger?
How quickly they got into contact with us once ewe showed we were interested in what they had to offer. set up was a breeze and they tailored to our every need and made it very personable. Review collected by and hosted on G2.com.
What do you dislike about VirtualLogger?
Once we had launched, they were a little hit and miss on getting back with us or fixing or answering any questions bringing me to fix things a lot on my own but it was easy enough for me to fix thank goodness Review collected by and hosted on G2.com.
DB
Duane B.
Independent Contractor
Computer Software
Enterprise(> 1000 emp.)
What do you like best about VirtualLogger?
We recently upgraded our call center and worked with VirtualLogger to ensure system compatibility, to monitor and record calls, as well as recording the screen of the worker and archiving that information if an event needs to be reviewed. VirtualLogger combines the tedious task of synchronizing a recorded call with what the user sees on their screen. Review collected by and hosted on G2.com.
What do you dislike about VirtualLogger?
Some team members dislike the idea that their screens are recorded, but for a manager it makes life much easier to resolve any issues that may have arisen during the call. Review collected by and hosted on G2.com.
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