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I love the campaign aspect
99 VinSolutions Connect CRM Reviews
Overall Review Sentiment for VinSolutions Connect CRM
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Setting reminders to follow up with customers on certain days. Never forget to get ahold of someone. Review collected by and hosted on G2.com.
How you can say a task is complete when you haven't really made a call or contact. Should have to complete all tasks only through the website. Review collected by and hosted on G2.com.
Overall, it does what it is supposed to do. Review collected by and hosted on G2.com.
While it may be better than most of its competition, it can be frustratingly slow at times. Also, the user interface can be a bit wonky at times, sometimes feeling like those who created did not test it out daily for a long period like those of us who use it every day. Review collected by and hosted on G2.com.
It's very customizable and easy to control all parts of the CRM. The support team is very helpful. Review collected by and hosted on G2.com.
It's very clunky and customization, building processes, and searching information can take a very long time. There are some missing capabilities that would be nice. Review collected by and hosted on G2.com.
When you download the app onto your phone you can take a picture of the clients license front and back to insert them into the crm system. The competitors out there have a much better system that focuses more on reaching out to the clients. Review collected by and hosted on G2.com.
I feel the email templates that are on this system should be updated properly. I do not like the unmatched inbox I feel the system should look for similar emails. Many imporovements should be made where there should be more contact on clients birthdays. Review collected by and hosted on G2.com.
They have a new reporting tool that is very intuitive and you can easily build reports with lots of filtering capability to get exactly what you want the first time. Review collected by and hosted on G2.com.
The only issue I have had with VinSolutions is when a new vehicle model comes out. It can take a while before that model shows up in their pull-down model selection list. An example of this is the 2022 Ford Maverick, which is new to Ford. Review collected by and hosted on G2.com.
Very easy to use with a lot of information available to help make good decisions Review collected by and hosted on G2.com.
Can have a few extra steps to get to the information you want Review collected by and hosted on G2.com.
I can see all calls that came that I selected from specific sources in the CRM and if there is no match it will allow me to add and match it. Review collected by and hosted on G2.com.
I really do not have any dislikes. Very easy to set up. Review collected by and hosted on G2.com.
The aspect of the software I like best is the Dealer Dashboard which displays the internet sales funnel for the past 30 days, internet response times for the past 2 weeks, and KPIs. Review collected by and hosted on G2.com.
The one thing I dislike about Connect by VinSolutions is the campaign template creator and manager. It seems somewhat outdated for what I want to communicate to customers. Review collected by and hosted on G2.com.
Vin Solutions has a simple layout that is easy to navigate. I like that I'm able to export leads. Review collected by and hosted on G2.com.
I feel like sometimes Vin Solutions can be a little glitchy/ lag. Usually, I am able to troubleshoot, which is good. I just feel like the software doesn't look the most up-to-date or modern. I think the design of the site could be a little bit more modern and less outdated. Review collected by and hosted on G2.com.
