--- title: VinSolutions Connect CRM Reviews meta_title: 'VinSolutions Connect CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 109 reviews by the users' company size, role or industry to find out how VinSolutions Connect CRM works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 109 scale: '5' date_modified: '2026-07-07' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # VinSolutions Connect CRM Reviews **Vendor:** Cox Automotive **Category:** [Car Dealer Software](https://www.g2.com/categories/car-dealer) **Average Rating:** 4.2/5.0 **Total Reviews:** 109 ## About VinSolutions Connect CRM As the provider of Connect CRM, Connect Automotive Intelligence, and the supporting suite of Connect solutions, VinSolutions helps more than 6,500 dealers make every connection count. VinSolutions’ industry-leading tools—including customizable customer relationship management, artificial intelligence, and desking—help dealerships drive more leads, increase profits, and accelerate the path to purchase. Founded in 2006 and headquartered in Mission, Kansas, VinSolutions fosters dealership success by providing a fully customizable suite of solutions, including equity mining, market pricing and desking tools, combined with the continuous, personal support of a designated Performance Manager. VinSolutions is OEM certified by every major manufacturer and is Autosoft, CDK, Reynolds & Reynolds and Dealertrack DMS certified. ## VinSolutions Connect CRM Reviews ### 1. Intuitive CRM, Great for Managing Leads and Follow-Ups **Rating:** 4.5/5.0 stars **Reviewed by:** Cheryl B. | BDC Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about VinSolutions Connect CRM?** As an administrator of VinSolutions Connect CRM for my dealership, I find it very easy to do the setups and manage the processes. The templates are easy to manage and not overly complicated. Some people might call it an older platform, but I see it as a basic and very intuitive platform. Managing my team with a high volume of leads, the follow-ups feature allows them to pace themselves throughout the day and prioritize the most important tasks. The initial setup was very simple, and the VinSolutions implementation team provided support throughout the process, even launching us remotely during COVID, which went very smoothly. The training is on point, and bringing new users up to speed is easy as the system is intuitive and doesn't change too often, making it familiar to everyone. **What do you dislike about VinSolutions Connect CRM?** My biggest concern is with the reporting area. There are some legacy reports that are very basic and not drill downable, which is very important. The layout and font are hard to read. We prefer the style of the newer reports; they're drill downable and easier to read visually. We don't care for the legacy areas. The outdated reports are functionally hard to use. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** I use VinSolutions Connect CRM to organize our follow-ups beyond human capability, store templates, document deals, and manage our leads efficiently, ensuring our team can focus on selling vehicles. ### 2. Convenient, User-Friendly CRM for Car Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Freddy A. | Fleet & Equipment Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about VinSolutions Connect CRM?** I find VinSolutions Connect CRM easy to navigate, which makes it very convenient for handling tasks. I love that I can text, email, and call directly through the website, allowing me to reach out to clients with ease. It’s great that I can send an email or text in 20 seconds or less, and the automated emails and scheduling features are especially useful. Additionally, I think the setup process was very easy and straightforward. **What do you dislike about VinSolutions Connect CRM?** None, I think the software is great **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** VinSolutions Connect CRM helps me reach out to clients with ease. It's convenient and easy to use, allowing me to send emails and texts quickly. I can even automate emails and schedule sending. ### 3. Easy to Use with All the Essential Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Aamir B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about VinSolutions Connect CRM?** Easy to to use, has all the important tools needed **What do you dislike about VinSolutions Connect CRM?** They could improve their AI features better. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Making sure we stay in touch with our big customer base. Reminders. Etc ### 4. Happy Using Vin Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about VinSolutions Connect CRM?** It was easy to integrate with our other programs and daily operations. Vin Solutions is easy to use and their support is very helpful. we are able to keep track of communications with customers, insert notes for other employees to see as well. We also utilize their email marketing through the AMP program. Most of our employees use Vin Solutions every day. **What do you dislike about VinSolutions Connect CRM?** I haven't ran into any issues or had any problems. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** The AMP program is wonderful to help with automating marketing emails for us to send to our customers as well as text marketing. ### 5. It is simple to use... **Rating:** 4.5/5.0 stars **Reviewed by:** Chris J. | Sales Professional, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about VinSolutions Connect CRM?** It is simple to use. Just point and click. Tasks are ordered nicely. I use it daily for many hours. It has a really clean layout and organizes everything just where it needs to be. **What do you dislike about VinSolutions Connect CRM?** Should be able to press enter to send a text as well as control your daily tasks so they aren't on days you are closed or you are off. Seems like they would do more updates on the text side of things so you can insert the picture of what your customer is considering at that time. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Makes my follow up with my customers easy to look back and know what or where we left off. If you are looking for great notes it works really well as long as you put the information in. ### 6. Absolute Rubbish for no reason **Rating:** 1.5/5.0 stars **Reviewed by:** Justin G. | Sales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2025 **What do you like best about VinSolutions Connect CRM?** Most dealers use it. It’s fairly simple enough. Straight forward. But it leaves a lot to be desired **What do you dislike about VinSolutions Connect CRM?** it leaves a lot to be desired. Visually, functionality wise, and information for the employees. Plus it takes minimum 5 clicks to try and complete a simple task **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Dealership sales and service ### 7. Effective CRM that handles everything we need! **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew S. | Internet Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about VinSolutions Connect CRM?** The desking tool in Vin solutions and its compatibilty with our DMS makes my life a lot easier. **What do you dislike about VinSolutions Connect CRM?** Duplicate customers are difficult to manage **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Helps us follow up with our customer base, and manages our follow up process in a simple and efficient manner. ### 8. Great CRM tool for our car dealership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about VinSolutions Connect CRM?** Easy to keep records and update each customer. Everything is in one place. Support is very helpful. Our team uses this consistently every day. **What do you dislike about VinSolutions Connect CRM?** I don't have any complaints. We've used this for years. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Helps us keep all of our customers information in one place. ### 9. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ralph J Ludden I. | Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2025 **What do you like best about VinSolutions Connect CRM?** The mobile version is just as easy to use as the desktop version and allows me to be connected to my customers 24-7. **What do you dislike about VinSolutions Connect CRM?** The only downside I have found is it used to run a little slow at the end of the month but I haven't noticed that in a long time. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Keeping in touch with customers ### 10. powerful platform **Rating:** 4.0/5.0 stars **Reviewed by:** jennifer l. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about VinSolutions Connect CRM?** I like the ways that you could customize the reports **What do you dislike about VinSolutions Connect CRM?** I remember the first time of using it, it was confusing, the interface is kind of complicated. I wish they could make it a little bit more simple. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** It helps car dealerships efficiently manage leads generated from various sources. it keeps us organized. And it allows us to gain insights into sales performance, lead conversion rates, marketing effectiveness, and etc.. By analyzing data and identifying areas for improvement, dealerships can make informed decisions to optimize their operations and drive growth. ## VinSolutions Connect CRM Discussions - [What needs improvement with VinSolutions Connect CRM to better serve automotive dealerships?](https://www.g2.com/discussions/what-needs-improvement-with-vinsolutions-connect-crm-to-better-serve-automotive-dealerships) - [What is VinSolutions Connect CRM used for?](https://www.g2.com/discussions/what-is-vinsolutions-connect-crm-used-for) - [What is VinConnect used for?](https://www.g2.com/discussions/what-is-vinconnect-used-for) - [View VinSolutions Connect CRM pricing details and edition comparison](https://www.g2.com/products/vinsolutions-connect-crm/reviews/vinsolutions-connect-crm-review-1254136?section=pricing&secure%5Bexpires_at%5D=2026-07-18+07%3A56%3A59+-0500&secure%5Bsession_id%5D=c630686b-0096-4ff2-8cdc-35b38793d505&secure%5Btoken%5D=f0366b130f3f68b15040f799d86b81d38176f845abf1edaf10b429ad888d3d32&format=llm_user) ## VinSolutions Connect CRM Integrations - [Autodeals Dealer Management Software](https://www.g2.com/products/autodeals-dealer-management-software/reviews) - [Dealertrack DMS](https://www.g2.com/products/dealertrack-dms/reviews) - [vAuto Provision](https://www.g2.com/products/vauto-provision/reviews) ## Top VinSolutions Connect CRM Alternatives - [CDK](https://www.g2.com/products/cdk/reviews) - 4.0/5.0 (114 reviews) - [PERQ](https://www.g2.com/products/perq/reviews) - 4.6/5.0 (61 reviews) - [DealerCenter](https://www.g2.com/products/dealercenter/reviews) - 4.6/5.0 (36 reviews)