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Vindicia Reviews & Product Details

Verified User in Banking
UB
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Vindicia?

Preferable site to do b2c business recommend for others Review collected by and hosted on G2.com.

What do you dislike about Vindicia?

Nothing I can say but sometimes loading page is slow Review collected by and hosted on G2.com.

Recommendations to others considering Vindicia:

Good Review collected by and hosted on G2.com.

What problems is Vindicia solving and how is that benefiting you?

It’s a stress free management for all billing cycle Review collected by and hosted on G2.com.

Response from Kareen Shamshikh of Vindicia

Thank you so much for taking the time to write this review. We appreciate your recommendation!

Vindicia Overview

What is Vindicia?

Vindicia Retain is the global leader in payments recovery and is a complementary, risk free solution to your existing payment recovery efforts. Vindicia Retain is used by the world’s best enterprise payment teams to intelligently resolve failed recurring payments, increasing revenue and retaining customers.

Vindicia Details
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Product Description

Vindicia keeps consumers connected to the subscription service they value, and companies connected to the subscription revenues on which they rely.


Seller Details
Seller
Vindicia
Year Founded
2003
HQ Location
San Mateo, CA
Twitter
@Vindicia
8,903 Twitter followers
LinkedIn® Page
www.linkedin.com
78 employees on LinkedIn®

Kareen S.
KS
Overview Provided by:
Digital Marketing Specialist at Vindicia

Recent Vindicia Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
1.0 out of 5
"Half the time the service desk is disconnected from the end user."
The Actual Platform is useful and easy to navigate
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
1.5 out of 5
"Difficult and error prone across setup, integration and billing"
Integrated with my acquirer so cash settlement is easy
Verified User
A
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Very decent software"
Ease of use, serves its purpose, value for money
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Vindicia Media

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9 out of 10 Total Reviews for Vindicia

3.6 out of 5
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9 out of 10 Total Reviews for Vindicia
3.6 out of 5
9 out of 10 Total Reviews for Vindicia
3.6 out of 5
G2 reviews are authentic and verified.
Tara K.
TK
Global Order to Cash Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Vindicia?

The snapshot summary that we get to see twice a week of how we're doing (what % success rate Vindicia is having with the volumes we're sending). Really makes it easy to see the value! Review collected by and hosted on G2.com.

What do you dislike about Vindicia?

Still feels like a new product so unsure of full reporting capabilities. The Vindicia team have been very open to hearing our suggestions however, so not a concern. Review collected by and hosted on G2.com.

What problems is Vindicia solving and how is that benefiting you?

Reduce churn - Vindicia is capturing payments we would have given up on. Review collected by and hosted on G2.com.

Verified User in Online Media
UO
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Vindicia?

The Actual Platform is useful and easy to navigate Review collected by and hosted on G2.com.

What do you dislike about Vindicia?

The lack of Financial Reporting and the lack of service around business reporting requirements. Review collected by and hosted on G2.com.

What problems is Vindicia solving and how is that benefiting you?

Vindicia creates as many new problems as it is solving. Review collected by and hosted on G2.com.

Verified User in Entertainment
AE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Vindicia?

Integrated with my acquirer so cash settlement is easy Review collected by and hosted on G2.com.

What do you dislike about Vindicia?

The setup & Integration Process is too picky & nuanced. API is not robust enough to process transactions effectively. Invoicing is mistake prone and not accurate. Reporting out is lacking, inconsistent, and non-existent in some ways. Review collected by and hosted on G2.com.

What problems is Vindicia solving and how is that benefiting you?

Helping us to collect outstanding invoices. Financially it seems to be beneficial helpful, but lack of reporting makes it hard to know how much. Review collected by and hosted on G2.com.

Verified User in Information Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Vindicia?

The API's are easy to work with and cover everything we needed. The connect module really simplified our user identity. The subscription management payment processing gave us an immediate ROI so that was very helpful! Review collected by and hosted on G2.com.

What do you dislike about Vindicia?

Not really much to dislike. They changed the name so its a little confusing when your training new people. Review collected by and hosted on G2.com.

What problems is Vindicia solving and how is that benefiting you?

User Identity and Subscription Mgt. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
EC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Vindicia?

We have used Vindicia for years and when we recently ran into an issue, our team members at Vindicia really stepped up to help us solve it. Review collected by and hosted on G2.com.

What do you dislike about Vindicia?

The communication from Vindicia hasn't always been excellent, but recently, that has significantly improved. Review collected by and hosted on G2.com.

What problems is Vindicia solving and how is that benefiting you?

We use Vindicia to help improve our authorization rates on our subscription business. Vindicia has been successful in helping us realizing incremental revenue. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Vindicia?

Ease of use, serves its purpose, value for money Review collected by and hosted on G2.com.

What do you dislike about Vindicia?

Reporting could be better; expected better performance metrics Review collected by and hosted on G2.com.

What problems is Vindicia solving and how is that benefiting you?

Attracting new customers, improving revenue Review collected by and hosted on G2.com.

Verified User in International Trade and Development
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Vindicia?

Effectiveness in driving revenue and retaining customers Review collected by and hosted on G2.com.

What do you dislike about Vindicia?

The reporting systems could be more developed. Every specific request takes time to receive responses. Review collected by and hosted on G2.com.

Recommendations to others considering Vindicia:

It's worth investing in this product. Review collected by and hosted on G2.com.

What problems is Vindicia solving and how is that benefiting you?

driving revenue and retaining customers Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Vindicia?

Support of different payment gateways is not bad. Review collected by and hosted on G2.com.

What do you dislike about Vindicia?

Extreme lack of reporting tools, web console is clunky, limited, buggy, and ugly. I also find the subscriptions / billing models annoying to work with, requires well thought out design on client end, and changing anything is difficult.

Finding out why API calls fail generally requires a ticket to their support to look into the matter.

Sandbox is unstable which has been the source of a LOT of pain for us, errors randomly pop up with zero changes from our end. Prod is more stable (as it should be), but not being able to reliably test changes has been a huge drain of QA and developer time. Review collected by and hosted on G2.com.

Recommendations to others considering Vindicia:

Strongly consider Zoura or Stripe first. Review collected by and hosted on G2.com.

What problems is Vindicia solving and how is that benefiting you?

Collecting payments. Review collected by and hosted on G2.com.

Verified User in Internet
AI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Vindicia?

Compare to other payment methods I have been integrating, Vindicia was good balance between, the payment method provider who knew what they are into and fast/effective support. Review collected by and hosted on G2.com.

What do you dislike about Vindicia?

There were hoops to jump through, and some tests can not be performed in some env etc. but that is part of life with credit card payment providers. Review collected by and hosted on G2.com.

What problems is Vindicia solving and how is that benefiting you?

Needed to provide credit card payment method where our system had lot of concepts implemented in our own way. It provided better security. Review collected by and hosted on G2.com.