Verint Speech and Text Analytics Pros and Cons

Speech Analytics is a very useful tool and having the capacity to extract transcript data easily allows us to use the text to merge with our external analytical tools and data lakes to use our own Suggestion models and phrase AI to find new terms or business centric phrases to incorporate to the language models to enhance what how we conduct business with our customers. Review collected by and hosted on G2.com.

Perhaps one of the things we have struggled with is that, being in a script heavy environment, we sometimes have a hard time reducing the "noise" of the scripted parts from the speech data to actually get to the juicy bits; but all in all the solution is a great asset to have and use whenever you want to measure the temperature of how your business responds to customer concerns. Review collected by and hosted on G2.com.

new user to verint speech and voice analytics. really enjoying the learning process and capabilities. i am excited to continue to learn and use the product and discover the outcomes it can provide. working on patience as its not ready made and takes time to tune and adjust. integration has been simple, and i really appreciate communication from customer experience and trainers. Review collected by and hosted on G2.com.

nothing pof note so far. have to trust the process. Review collected by and hosted on G2.com.

We have been able to implement 91 RTSA alerts for 18 speech categories. These alerts have been very helpful to our agents (coaches & case managers) in being able to better support the healtgh and wellbeing of our customers. Review collected by and hosted on G2.com.

Our company uses post call speech, AQM, and RTSA. All three of these tools utilize different commands/syntax which makes it difficult to apply learnings in one tool to another. Review collected by and hosted on G2.com.

I like that these programs help us bridge the gap between our data and our operators. Review collected by and hosted on G2.com.

I wouldn't use the term "dislike" but I do wish the programs were integrated. It would be nice to see all channels in one easy to see view Review collected by and hosted on G2.com.

My favorite part of speech analytics is being able to use to use it to help find and narrow down any system issues we may be having. And to quickly find calls for certai topica Review collected by and hosted on G2.com.

I have not found anything i do not like so far. Still relatively new to Vering Review collected by and hosted on G2.com.

Verint Speech Analytics opened so may possibilities for me. It teaches me how to be creative in building categories and saving my filters with it. Review collected by and hosted on G2.com.

There arw some packages in Verint SA that Design Tab is not included. It could have been easier for admin users like myself if we are given Design and Tune Access. Review collected by and hosted on G2.com.

Praticity to use, tool integrated with all other Verint suite tools, easy to use, high responsive. Review collected by and hosted on G2.com.

Sometimes the tool presents a invalid transcription for some portuguese words and terms. Review collected by and hosted on G2.com.

The accuracy of the transcription and easy to use. The information presented out of the box provides great insights to then create speech categories. Review collected by and hosted on G2.com.

The time it takes to transcribe calls should be improved, currently it takes about 2-4 hours. Review collected by and hosted on G2.com.

Its is the best tool to see words cotegorized. There`s easy to manage and change users. Review collected by and hosted on G2.com.

Im portuguese speaker, so the dicticonary in portuguesse is not so good than english. For us, is really important to improve that to make much better evaluations. Review collected by and hosted on G2.com.

Taken the speech and transcribing it so that we can run analytics against our interactions. Review collected by and hosted on G2.com.

The on-prem transcription accuracy is not as high as we would like and is not allowing me to use sppech analytics to its fullest. Review collected by and hosted on G2.com.