Verint Messaging Pros and Cons

It makes it easy to manage and monitor social media channels and the audience connected to them. The realtime data for social events and the ability to trace back the history helps the organization to boost their online presence across the world Review collected by and hosted on G2.com.

The only disadvantage observed was using the search. It needs to improvise the search to showcase exact results for the specific term along with sentiment analysis. Review collected by and hosted on G2.com.

provide features to help organizations adhere to regulatory requirements and ensure data security and privacy in their social media interactions Review collected by and hosted on G2.com.

Support sometime take too long to have an answer for latin america clients Review collected by and hosted on G2.com.

Easy to use bot build, with capabilities to add NLU. The Verint team always supported new ideas and flows we could implement to enhance the customer experience further. Review collected by and hosted on G2.com.

Having to pay extra for NLU adds. Other platforms allow the business to control both the build + NLU.

I wish the integration into Salesforce allowed for a more robust bot build that could perform in real-time instead of manual agent handovers. Review collected by and hosted on G2.com.

I like that we can manage multiple platforms at the same time and easily route things to other que's when needed. This makes our job very simple and we are able to solve issues quickly. Review collected by and hosted on G2.com.

Sometimes there is a glitch or two and we do not get a comment or message right away. It causes a lag in response time and we take that seriously wanting to respond as fast as possible to our customers. Review collected by and hosted on G2.com.

I like how we get our tickets routed back to us so we can continue the conversation with the person we just spoke to, to ensure the responses sound cohesive and genuine. Review collected by and hosted on G2.com.

Sometimes they're responses that don't go through properly and you have to natively respond to the customer and go find the comment. Also, your responses get deleted after a certain time frame, and they're not saved so you have to start all over again. Review collected by and hosted on G2.com.

I like that it makes WhatsApp messaging with clients easy and seamless. The system is very simple and easy to use and has the right tools for dealing with clients. Review collected by and hosted on G2.com.

Sometimes it can be a bit slow when sending messages, sometimes the client has already replied by the time it looks like our message sent, can lead to a delay in response. Review collected by and hosted on G2.com.

You can get start of the data in Verint and it is easily accessible. Review collected by and hosted on G2.com.

Not able to view password when inputing, if there is an error you have to write again.

Not able to delete messages sent privately or edit. Review collected by and hosted on G2.com.

I love how easy it is to be able to go through so many of the messages at once. Being able to categorize and leave internal notes is also very helpful. Review collected by and hosted on G2.com.

It rarely happens but there are errors where we are not able to respond to some of the comments. Review collected by and hosted on G2.com.

To see messages from different platforms seamlessly and in real-time. Review collected by and hosted on G2.com.

Limitation of reports readily available. Review collected by and hosted on G2.com.

Everything is laid out very smoothly and makes sense to every tea member with little to no additional training required! Review collected by and hosted on G2.com.

There are times where it will glitch or it is slow to route tickets. Review collected by and hosted on G2.com.