Verint Messaging Reviews & Product Details - Page 9

We love the ability to tag and record all of our customer's comments, which in turn allows us to keep managers in the business updated with what is being said. Having the opportunity to add and remove tags also allows us to keep on top of comments coming in about specific events on our network and allows us to keep our ear to the ground and act on customer feedback quickly. Review collected by and hosted on G2.com.

We would love to have Conversocial available as a mobile app to respond to customers on the move. In times of disruption to our service we often have to bring in extra staff to cope with the additional customer demand. However at the moment we are limited by the fact that Conversocial can only be effectively used on desktop. We feel this really impacts our ability to respond during a crisis. Review collected by and hosted on G2.com.

Conversocial empowers our Social Customer Service Agents to identify and manage real customer issues with high levels of efficiency. The collaboration and reporting features help to drive departmental KPIs. Review collected by and hosted on G2.com.

Conversocial would benefit from a custom-built mobile solution for managers. Review collected by and hosted on G2.com.

This is not only a great tool to manage your customer services, but also to engage with your fans. No need to have two separate tools for that - you can schedule your content, while responding to your customers' feedback. Additionally, you also get some insightful analytics to see how fast your team is at responding and how many queries are being responded etc. Review collected by and hosted on G2.com.

Unfortunately the scheduling feature can be quite buggy - some posts get posted multiple times, and sometimes they don't get posted at all. However, Conversocial are always on the ball, so they do let you know when issues will be resolved (a number of which are due to Facebook API issues). Review collected by and hosted on G2.com.