Verint Messaging Reviews & Product Details - Page 8

Ease of funneling all social interactions to one place to decrease time to 1st response. Review collected by and hosted on G2.com.

Wish it were easier to prevent any social interactions that do not need a response from being pulled in. Previous backlog from social activity before getting Conversocial. Review collected by and hosted on G2.com.

In just over a month of using Conversocial, we have been able to significantly optimise our response rates and sentiment on Social. One of the platform features that has immediately benefited us is the prioritisation of incoming messages across our channels, so rather than posts getting lost in the white noise of a chronologically ordered inbox, we can immediately tend to the posts requiring urgent attention then work our way through the rest of the inbox from oldest to newest.

Sentiment & topic tagging has also been a game changer in terms of our Social CS reporting - it's easy for the agents to do and provides us with the most reliable and granular form of trending issue/sentiment reporting.

I have also received plenty of positive feedback from the agents themselves on the usability of the platform and intuitive interface - it's simple and quick to sort. Review collected by and hosted on G2.com.

Though the reporting is largely thorough when it comes to key Social Customer Service KPIs, it would be useful to have a quick overview of the response rate, rather than having to manually calculate ourselves.

It would also be handy to have an area highlighting archived posts that still require sentiment/topic tagging, to ensure that we're covering everything for reporting purposes.

The data export should also be a file that is immediately available, rather than waiting for the email to be sent with the file, as at times we need the data urgently (e.g. managing product launches etc.). Review collected by and hosted on G2.com.

First software of this kind i was using. It was simple and easy of use from first day. Fast and reliable. Review collected by and hosted on G2.com.

I didn't find any flow. It was really nice tool which maybe lack some features but it is great software for engagement and costumer care. Review collected by and hosted on G2.com.

Imagine a list of 500 notifications on Facebook every morning, let alone your other networks... Conversocial removes that and places everything into an easily manageable CRM system, just like your email inbox.

Not only does it split your channels, prioritise your content and flag key discussion in your network, it also keeps your teams organised and focused purely on what matters - resolving customer issues and making you smile.

You can reply, add sentiment and tag each conversocial in a matter of seconds. Your teams will speed through your social contacts in no time. And just where you think it couldn't get any better, the data is all easily analysed and extracted so your daily job of sharing the world of social with stakeholders is made much easier. Review collected by and hosted on G2.com.

What is there not to like? Conversocial is quick, responsive and convenient. But honestly, if I had to ask for something else - an iPhone app. That would make it perfect. Review collected by and hosted on G2.com.

Conversocial have continued to provide excellent support when needed, and suggested improvements and recommendations to our current setup. The support when raising tickets is very quick and the team are knowledgable about any potential problems.

I also enjoy the free webinars and updates which provide further recommendations and examples of how to improve my social media team. Review collected by and hosted on G2.com.

It would be good to add internal notes to scheduled outbound content. This would be good to be pro-active in obtaining info prior to the content being displayed on the pages (i.e containing information regarding products we are promoting (release dates / prices) Review collected by and hosted on G2.com.

In depth control of my communities, powerful system in terms of engagement and users controls. Review collected by and hosted on G2.com.

It's integration, you need time and also high level of knowledge in terms of SAS integrations. Review collected by and hosted on G2.com.

It's really intuitive and easy to use in comparison to other social media management software. Review collected by and hosted on G2.com.

Sometimes it's laggy between screens, but this could be a network issue. Review collected by and hosted on G2.com.

I like that fact that Conversocial is so user friendly and intuitive. Makes it easy to monitor and respond to our customers efficiently. Review collected by and hosted on G2.com.

Nothing major. There are odd things that would be useful to us as a business to include, such as the ability to auto tag all comments on an advertising post but these have been raised with the team who are doing there best to arrange these for the future. Review collected by and hosted on G2.com.

Conversocial's has remained a focused leading expert in the world of social customer service. Their team of engaged professionals have played a key role throughout the development, growth and transitions of our social customer service care. The tool has enabled us to centralize while not only moderating but also engaging with customers and prospects throughout North America. Feedback is always proactively gathered and enhanced features are continuously brought forth to improve the tool’s functions. Review collected by and hosted on G2.com.

While the analytics tab provides robust data for all supported channels, there are opportunities to take add relevant metrics supporting cross-team/cross-border structures as they may be working on the same channels. Given the tool is not responsive on mobile or tablet, it is more difficult to report on chatter volumes. Review collected by and hosted on G2.com.

The app is easy to use and understand; any issues/problems are not a problem to the team at Conversocial and are resolved within a very small time frame.

Our AM, Rob, always there for assistance and replies are usually instant. Review collected by and hosted on G2.com.

There is nothing i have discovered that i don't like about this tool. Only thing i would say is there should perhaps be an app on apple and android stores. Review collected by and hosted on G2.com.