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Conversocial Review
83 Verint Messaging Reviews
Overall Review Sentiment for Verint Messaging
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Smooth on-boarding, unequivocal support from Customer Success Manager and it's still improving - new Agent Dashboard is very useful.. Review collected by and hosted on G2.com.
If I have to pick on something, sometimes the system glitches and we need to click out and back again - very very minor. CSM quarterly updates, comparing us to (comparable industries) are valuable. Review collected by and hosted on G2.com.
Conversocial pulls conversations from all social media platforms into a user-friendly interface. At a glance, it's easy to discern between direct messages, comments, visitor posts and other types of interactions. Perhaps it's best features are that it stores conversation history, allows you to grade interactions as positive, neutral or negative, and allows you to tag messages as complaints or queries. You can also assign conversations to agents - this makes the task of following up a lot simpler, and ensures that fans/followers do not get missed or receive multiple replies from different agents simultaneously.
I find it's very useful as an ORM tool. Some platforms try generate brand sentiment reports based on keywords, but this is not 100% accurate. In Conversocial, sentiment is captured at the point of interaction by a trained user, which I feel is far more likely to be correct.
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It can be used to post and schedule content, but there are many other tools that do this better. Review collected by and hosted on G2.com.
I like this application because allows me to manage multiple social networks, help me improve and make more fluid conversation on social platforms (like twitter and Facebook) and it's a great tool for teamwork where you can share the information necessary for daily work, all in one place.
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At this moment I didn't discover any flaw of Conversocial, definitely I recommend this app. Review collected by and hosted on G2.com.
Our associates are able to maintain a productive working rate in an environment that still treats the experience as innately social. Rather than try to convert a tweet or Instagram comment into something resembling an email or ticket, the interface retains many of the core features that exist in the native platform. There is, however, still enough in the way of automation and shortcuts to help our team move at a much faster pace than they would natively or in any other social engagement solution we've tested. Review collected by and hosted on G2.com.
Opportunities include completing the view of the customer, which is a challenge we're facing internally as well. Integration with other platforms (e.g. ZenDesk) will be useful in the future. Review collected by and hosted on G2.com.
Conversocial has a very simple user interface. It's a great platform for multiple users to be able to moderate and reply to posts simultaneously. It also has a convenient system for adding notes to posts or customer files. Review collected by and hosted on G2.com.
Paying per user license can get expensive. The analytics can be a little clunky and are better suited for customer service than anything else. Review collected by and hosted on G2.com.
All that we want to hear from our customers across Google / Facebook / twitter etc. can be consolidated at one place using Conversocial! Review collected by and hosted on G2.com.
Conversocial can even predict the tone of the customer message and tag it. But the logic used in this can be improved. Review collected by and hosted on G2.com.
Conversocial is currently used by the social media team to monitor our social media portals. This product has greatly increased the efficiency in answering to our customers and generating greater brand awareness. The ease in which to support our social media platforms is a great asset as we are able to assign any customer questions with ease and speed. Review collected by and hosted on G2.com.
Analytics is something that they need more comprehensive improvement upon The analytics is lacking, which they are working on. Hopefully this will be improved and allow greater data generation. Review collected by and hosted on G2.com.
How easy it lets you connect with your clients and manage your costumer service. It is a really usefuel service. It lets you make a difference, and not just use socialmedia as a marketing channel. You can really use it to make your clients experience a lot better. Review collected by and hosted on G2.com.
The price is a bit high, and sometimes the support is not as fast as other techs. Review collected by and hosted on G2.com.
