Verint Messaging Reviews & Product Details - Page 6

Being able to assist customers on their time and when it best suits their needs. Review collected by and hosted on G2.com.

Technical issues such as too much traffic flow at once. Review collected by and hosted on G2.com.

Best part of Conversocial is by far the ease of use - it acts similarly to an email inbox and means no customer is missed. The complaint handling functions are very good and managing workforce within it is also easy. Great support from the Conversocial team too! They know their stuff. Review collected by and hosted on G2.com.

It would be great if you could customise your platform to enable you to add in new features - the platform is very much "One size fits all" - with that said, it really is the best fit we could find and great for what we needed. Review collected by and hosted on G2.com.

The ability to see all messages in 1 place. It also allows full visibility on responses made and how quickly the responses were made. The account management and support is outstanding. Review collected by and hosted on G2.com.

The reporting can be a little restrictive at times overall though, I'm a happy Customer ! Review collected by and hosted on G2.com.

It is the best platform for managing our customer contacts and fully supporting the customer journey. The analytics help me promote how well the digital department is working across all digital customer outlets. Review collected by and hosted on G2.com.

I have worked with Conversocial for over 2 years and I have yet to find something that has not met my expectations. Review collected by and hosted on G2.com.

The analytics that Conversocial provides allows us to continually look at the reasons why customers contact us so we can improve the customer journey. The product is also user friendly. Review collected by and hosted on G2.com.

There is nothing that we at First Utility happen to dislike with Conversocial. We're currently pushing the team and our account manager to deploy Whatsapp to give us another digital channel for our customers to contact us. Review collected by and hosted on G2.com.

I like the fact that it actually works!! Review collected by and hosted on G2.com.

I dislike the interface of it sometimes... Review collected by and hosted on G2.com.

Our customers can receive high quality service versus than calling the Cusrtomer Solutions Department Review collected by and hosted on G2.com.

I dislike the fact that if a customer is waiting to chat with1 of agents andbtheyl leave the chat session it shouldn't count in our abandon rate. Review collected by and hosted on G2.com.

The product itself is easy to use and doesn't suffer from many bugs or outages. When it does happen the support team is always extremely supportive. Review collected by and hosted on G2.com.

Would like it if there was a support number that could be used to get in touch in times of outages with the product. Support responds very quickly to emails however I feel it would be better to have a bridge for calls during such instances. Review collected by and hosted on G2.com.

I like the fact it is built to deliver great customer service. It is easy to use and easy to understand. Review collected by and hosted on G2.com.

Nothing- i find the platform is not the cheapest but you get what you pay for in spades Review collected by and hosted on G2.com.

Conversocial is the only app that you can rely on regards of your Facebook Ads. We've tried most of the options out there and only one to not miss one comment for our team to register.

Also, their insights and metrics are one of the thinks that sets them apart from their competitors. Review collected by and hosted on G2.com.

Instagram is still the thing they have to work on but yet Instagram is not easy for any platform to have access and work some features on it. Review collected by and hosted on G2.com.