Verint Messaging Reviews & Product Details - Page 5

It's easy to use, pretty decent interface, everything is explained perfectly and great customer support. Review collected by and hosted on G2.com.

It's laggy, especially when you're going through heavy load of conversations, and most of the time if you're flipping through pages it'll bring you back to the first page without even touching anything. Review collected by and hosted on G2.com.

It is very user-friendly and you can learn it quickly; not much training needed. Review collected by and hosted on G2.com.

Has some glitches occasionally but usually they are easy to fix. Review collected by and hosted on G2.com.

I love the ease of use, the filter options and the gteat customer support! It's slso great that we're able to control the employees access levels. Review collected by and hosted on G2.com.

The statistocs can be tricky to obtain for certain time frames, Review collected by and hosted on G2.com.

I have worked with every social tool out there - Spredfast, Sprinklr, Hootsuite, Expion, Sprout, etc. Conversocial of all the social tools I feel is one of the best designed for actual customer service (vs being designed for execs or social media managers). Case handling is simple and seamless. Review collected by and hosted on G2.com.

Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care. Review collected by and hosted on G2.com.

Conversocial has totally changed the way we address our social users. It has made responding extremely easy and timely with its clean and easy to use platform, and all of the features in between. We're able to capture tons of analytics which helps us improve our social experience even further. The support team alongside our dedicated Conversocial rep have been extremely responsive and helpful with any questions we've brought up. Review collected by and hosted on G2.com.

I wish that the analytics were a bit more customizable, so that you could see specific key metrics of your choosing as well as what Conversocial already has set up, but it's something I've expressed to our dedicated rep and is something they are working on, which is great news! Review collected by and hosted on G2.com.

Conversocial is so simple and easy to use, both myself and my teams love using it. You can tell it has been built with Customer Services in mind. The analytics feature gives the detail you need but is so easy to use. Play Mode is a great feature to ensure that our customers are getting a great quick service from our agents and gives continuity for our customers on who they are speaking to on Social. I also love the new agent dashboard! Review collected by and hosted on G2.com.

There isn't anything I have found that I don't like. Conversocial are very digitally minded and forward thinking. They are always asking for your feedback so they can continue to develop the tool. Just when you think it can't get any better it does! Review collected by and hosted on G2.com.

Conversocial is a stable and versatile platform which is easy to configure and provides us with necessary features to fully manage our social care engagement. One of Conversocials strengths is its ability to keep up with social innovations and through partnership with native social platforms deliver new features which help drive our performance and customer experience. Review collected by and hosted on G2.com.

Apart from some small improvements to analysis and reporting ( always a difficult area for social I cannot honestly point to any particular shortcomings. Review collected by and hosted on G2.com.

The Conversocial platform is a great tool to use for handling and responding to inbound social communications. I use the platform currently for 7 different brands. I like the simplicity of the user interface and the overall layout of the website. I also like the Analytics portion of the platform and find the results to be very useful. Review collected by and hosted on G2.com.

I dislike that it often takes several minutes to import incoming messages from Twitter and Facebook onto the Conversocial platform. This platform delay causes slower response times and ultimately a slower resolution for the customer. Review collected by and hosted on G2.com.

Conversocial is a straightforward platform to learn and use with a very quick set-up time too. The way we can approach all of the support conversations coming our way via different Social Media channels in one place is invaluable, and allows us to contact our users far quicker than before. Review collected by and hosted on G2.com.

Not strictly related to the platform, but we'd love a quicker/more efficient way to promote our Social Media channels so that we can filter more conversations through Conversocial. Review collected by and hosted on G2.com.

I like how it is so easy to essy. I enjoy using it Review collected by and hosted on G2.com.

It sometimes may be very difficult to use Review collected by and hosted on G2.com.