Top Rated Verint Messaging Alternatives
Video Reviews
Conversocial Review
83 Verint Messaging Reviews
Overall Review Sentiment for Verint Messaging
Log in to view review sentiment.
It allows managing and integrating multiple social networks facilitating the monitoring of them in real time. Real-time analysis charts are a very unique and extremely effective function of Conversocial. Applying labels for categorization is also a very good feature to speed up the work. Review collected by and hosted on G2.com.
What I dislike about Conversocial is that there is no application. It would be great if I created an application for my phone. Review collected by and hosted on G2.com.
Keyboard shortcut keys to easily select single or multiple accounts and channels to apply tags for caterorization , assign out to different team members and create the use of macros to do several actions at once but probably best of all is , Conversocial is so easy to use for engaging and monitoring several social media accounts. Review collected by and hosted on G2.com.
For certain, the real only fault I find about Conversocial is there's no app! It would be great if Conversocial would create an app for my phone, it would make it so much better for me to manage more calls when I'm away and would definitely be nice if the prices were more reasonable. Review collected by and hosted on G2.com.
The analysis of the report is super useful because it allows us to have real-time indicators of customer satisfaction and response time Review collected by and hosted on G2.com.
It's hard to say that I do not like something, it meets all the expectations Review collected by and hosted on G2.com.
The entire team at ConverSocial cares about our business. They keep us informed as the instdustry changes, help us identify efficieices, quickly resolve any all customer service related issues - and they care about us. We're not a big retailer with a lot of licenses / seats, but they treat us the same way they treat other customers. They've help prove the value of our social media to our ELT and CLT teams. They've essentially helped us create a social only role in our Customer Solutions Department. Review collected by and hosted on G2.com.
There's only been one issue that we haven't really been wild about. As a smaller retailer, we don't like the new queues system. We'd like for content to be brought in by channel instead of by topics. Unfortunately, this isn't something that they offer at this time. This dislike, in the scheme of things, is not something we are all too unhappy with, however, it is something we are not in love with. Review collected by and hosted on G2.com.
When dealing with multiple social nedia platforms such as Twitter and Facebook, this platform really performs well. Multi tasking ability out performs its rivals. Generic, user friendly and the remote login facility ensures secure and adequate monitoting. Realtime stats are a God send for management. Review collected by and hosted on G2.com.
To be honest, nothing. It is user friendly, just log in and go. It tends to struggle when you have many staff logged in at once for example, frontline customer service, management and quality analysts but it does its job very well. Review collected by and hosted on G2.com.
The monitoring of social networks is the best. My work team used for the monitoring of several social networks and made them converse. Review collected by and hosted on G2.com.
You should have an application for your platform I like it a lot but this is required. Review collected by and hosted on G2.com.
Que es una plataforma virtual comprometida al servicio al cliente con clientes digitales Review collected by and hosted on G2.com.
Que es una plataforma nada mas a nivel de mensajería Review collected by and hosted on G2.com.
Their tracking system is a must have! It has past records of all calls so we can go back and use this tool for our research! Review collected by and hosted on G2.com.
The only dislike I have with this software is that the price is a little high. Review collected by and hosted on G2.com.
I love how easy our team find it to use Conversocial's platform, and the fantastic and open dialogue we have with the team at Conversocial reassures us that any Social media issues we have, big or small, will be dealt with quickly and with expertise. Review collected by and hosted on G2.com.
There is nothing that I personally dislike about Conversocial, all our users are very complementary about the platform. Review collected by and hosted on G2.com.
