Top Rated Veevart Alternatives
Account Manager, Andres, has been exceptional. His expertise, responsiveness, and dedication have truly set the bar for customer service. Andres consistently goes above and beyond, making sure all our needs are met with the highest level of professionalism and care.
The customer service provided by Veevart is nothing short of impeccable. Every interaction has been marked by efficiency, friendliness, and a genuine desire to assist. It’s clear that the team is committed to providing a top-notch experience, and their support has been invaluable to us. Review collected by and hosted on G2.com.
It’s worth noting that the platform itself has a bit of a learning curve. The system isn’t the most intuitive out of the box, and it does require a substantial amount of time and effort to become proficient. But once you get the hang of it, the service and functionality are fantastic, making the initial learning phase worthwhile. Review collected by and hosted on G2.com.
12 out of 13 Total Reviews for Veevart
Overall Review Sentiment for Veevart
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VeeVart has streamlined our ticketing and membership management, while also offering extra features to grow our business. Its online applications and mobile POS are easy to use and customer-friendly. The Salesforce integrations operate seamlessly with various leading third-party services, giving us more chances to expand and manage everything on a single platform. The customer service and support team are highly responsive and knowledgeable, offering a personalized touch. There are no ticket numbers, menu selections, or outsourced support—you have direct communication with someone familiar with your business. Review collected by and hosted on G2.com.
For those new to Salesforce, the implementation process can be overwhelming. The VeeVart team provided hands-on assistance throughout our onboarding and offered detailed guidance. However, I would recommend additional SalesForce training prior to starting the process. Review collected by and hosted on G2.com.
Tracking our sales, memberships and donations. Review collected by and hosted on G2.com.
The flexibility in customizing reports without the help of Veevart would be more convenient, even though Veevart employees are very helpful. Review collected by and hosted on G2.com.
Customer Service- big shout out to Omar!
I really like being able to add fields and customize pages
Reports are very useful
Lots of control over view and experience Review collected by and hosted on G2.com.
-DISCOUNTS FOR SPECIFIC AMOUNTS ($1 off, $5 off, $10 off) available on POS= this is my #1 ask
-Ability to purchase gift certificates and redeem them ONLINE (use on tickets, membership, tours, etc.)
-Email templates for marketing: more options on graphics and customization
-More intuitive forms set up
-Creating multiple events at once
-Birthdate field on IOS Veevart App contact edit Review collected by and hosted on G2.com.
The added functionality on top of Salesforce NPSP to manage memberships and event ticketing, and the integrated payments functionality that their point-of-sale adds Review collected by and hosted on G2.com.
Not everything works as expected, we've run into areas where their Apex triggers conflict with another automation. The vendor is diligent about working through these issues though. Review collected by and hosted on G2.com.
Veevart Dashboards are amazing! Customized to specific needs, they give us the ability to take in a lot of information at once. Also beneficial, is the full integration of all our contacts' information, including the events they have attended, donations they have made over time, whether or not they are members, how frequently they visit, museum store items they have purchased, etc. Probably the most impressive aspect of Veevart is its customer support. They have helped us make our events and products more available and easy to review. Review collected by and hosted on G2.com.
There is a big learning curve--especially for employees not familiar with using a complex, online database. However, the support is always available, friendly and useful. Review collected by and hosted on G2.com.
The platform provides an amazing snapshot of a visitors connection to the organization and allows you to easily identify who may be in a capacity to give more through donations or memberships. Review collected by and hosted on G2.com.
Based on the Salesforce platform, it can be a little intimidating for those unfamiliar to become confident in using the platform in the beginning. Salesforce has its own nomenclature (opportunities etc...) that takes getting used to. Review collected by and hosted on G2.com.
More than anything, the customer service Veevart provides is second to none. We have asked for several new features to be put into development and they always jump to accommodate. If you need to speak with someone directly, there is no need to sit on the phone listening to hold music, as your personal contact will always be there to help. Review collected by and hosted on G2.com.
No software is perfect, and of course there are always things that can be improved. We are looking forward to Veevart's upcoming updates to gala management, discount code limits, and even some of the functionalities that we specifically requested like ticketing add-ons. Review collected by and hosted on G2.com.
The support team. When the museum switched to Veevart there was a lot of assistance from customer support and the developers. If the museum has any issues or questions our case manager will respond to requests within 24 hours, but usually less. If we want to see something implemented the development team will explore the request and either make the changes or suggest alternative options. If we would like to learn something or have more in depth questions, the case manager is available to meet up via Zoom with a high degree of availability. While the location(s) of the Veevart team might not be local, there has never been any issues connecting with them as if they were next door. Review collected by and hosted on G2.com.
The learning curve is a bit steep. It took a while for the museum to feel confident in the software. I was not there for the initial integration, so I cannot comment specifically on the training received at the time (although I understand it was extensive). However, after personally using the software for over a year myself, we just recently decided to request more help to use it to its full potential. Review collected by and hosted on G2.com.
Veevart's support is really outstanding, with rapid response when issues arise and a willingness to help us customize our instance to get the most value out of the system as possible. Review collected by and hosted on G2.com.
As a growing company, they are continually working to improve the product. A few updates were issued without sufficient warning, but when we raised this problem they quickly addressed it and have worked to make sure we get plenty of notice about upcoming updates. Review collected by and hosted on G2.com.
We did research on several other products before settling on Veevart. The price for the amount of features was unparalleled. The Veevart customer service team is also incredibly attentive. They are always willing to meet and make customization changes as quickly as possible. Review collected by and hosted on G2.com.
The Veevart team had never transferred data from Donorperfect (our old donor database) before. That proved slightly challenging for the team to figure out what information to include and what it wold look like once it was entered into the new platform. The Veevart customer service team was very diligent on following up with us though and were able to do the data transfer quickly. Review collected by and hosted on G2.com.
