Userpilot Reviews & Product Details - Page 3

Through the implementation of Userpilot our user onboarding experience has improved significantly while providing substantial benefits to our team. With this platform we can effortlessly create interactive walkthroughs alongside tooltips and in-app messages while maintaining minimal coding requirements. I love that it's easy to navigate and to work with. Review collected by and hosted on G2.com.

I would not call it a dislike, but Userpilot is feature-rich and some complex flows have a learning curve during set-up. Review collected by and hosted on G2.com.

i think the way it is structured works very well for our business, contacts, companies then having onboarding tickets for each journey the customer goes through. this is an easy to use piece of software which i use each day, i wasnt part of the initial implementation but others told me they were well supported. Review collected by and hosted on G2.com.

i find the reporting and custom reports very complex, i have had a few sessions with the UP team and struggled to get the reports to do what i want to do, they have taken suggestions onboard and i'm looking forward to updates coming. Review collected by and hosted on G2.com.

I really like how easy it is to create flows on whatever place I'd like. Be it very general or really deep into our platforms, pinned to certain elements, and the option to combine these and create bigger flows. The publishing settings are also fairly easy to use and understand.

The flow builder is able to switch elements around perfectly, giving the ability to really create the flow needed, big or small. I feel that I personally am just scratching the surface of UP's possibilities and I'm looking forward to expand my knowledge soon! Review collected by and hosted on G2.com.

I found it hard to think of something I really dislike. But something I found somewhat odd and still have to get used to often, is when editing a flow and you click on an element, you always have to click 'Save changes'. Even when no changes are made, you have to click this in order to continue. But hey! Also switching between Localizations is a bit odd and a lot of clicks. But then again, the feature itself and the auto-translation is very lovely! Review collected by and hosted on G2.com.

Userpilot is a feature-rich and cost-effective solution for companies looking to off-load common use-cases of user onboarding and frequently changing content that can often take hours away from developers' time. Review collected by and hosted on G2.com.

At the time of writing, Userpilot is a web-only solution, without options for native mobile applications. However, this can also be seen as a benefit, as it allows Userpilot to specialize and deliver best-in-class support for web. Review collected by and hosted on G2.com.

We previously relied on another platform for client communications, but it wasn’t cost-effective, and the UI was far from user-friendly. Since switching to Userpilot, both issues have been resolved! Also, to highlight, the adoption of this product was very easy.

Userpilot not only allows us to share posts but also supports images, GIFs, and an intuitive, creative UI, making it much more user-friendly while staying within our budget. We're using it to manage our product tours and plan to roll out weekly updates through Beamers soon. It's been a game-changer in automating our daily tasks. We're loving it! Review collected by and hosted on G2.com.

One genuine feedback would be to also include bulk Emailing using user pilot to target audiences so that along with other comms. we can also rely on userpilot for Email Communications. Review collected by and hosted on G2.com.

Userpilot is a great tool for SaaS companies looking to improve their onboarding process without taking up extra time from in-house developers. It allows you to create in-app guides, product tours, and tooltips to help users learn the app’s key features as they go, all without needing to write code. You can easily customize the experience for different user segments, making it feel personalized. It’s a simple way to improve user engagement and ensure customers understand your product right from the start, without overloading your dev team. Review collected by and hosted on G2.com.

It’s worth noting that while it’s easy to use, there can be a learning curve when setting up more complex flows. But overall, it’s a great tool for most SaaS teams looking to improve onboarding and user engagement Review collected by and hosted on G2.com.

I have had the pleasure of working with Userpilot for several projects over a few years, and I must say, they continue to exceed my expectations every single time. As usual, both the team and their support staff manage to surprise me with their unparalleled speed and efficiency in addressing our needs.

From the moment we engage with Userpilot, it is evident that client satisfaction is their utmost priority. Their dedication to providing maximum client attention is clear in every interaction, whether it's through their prompt responses to inquiries or their proactive approach to problem-solving. They truly make us feel valued and understood.

In summary, Userpilot has proven to be one of the best external vendors I have worked with to date. Their exceptional service, attention to detail, and commitment to client success set them apart in the industry. I highly recommend Userpilot to anyone seeking a reliable and efficient partner for their projects. Review collected by and hosted on G2.com.

Although the platform offers a wide range of features, the user interface can sometimes feel a bit overwhelming, especially for new users. Streamlining the onboarding process and providing more technical/complimentary info can drive a more intuitive navigation and get up to speed more quickly and efficiently.

Overall, these are relatively minor issues in the grand scheme of things, and addressing them might further solidify Userpilot's position as a leader in the market. Review collected by and hosted on G2.com.

Userpilot is a really great tool with an amazing range of functionalities. Recently, I discovered a new way to set up flows that I didn’t even know was possible, just by checking out a page created by a coworker, it seems endless.

One of the best features of Userpilot is its customer support. I had the pleasure of working with Sarah, and she was fantastic. As a beginner, her assistance was amazing, because she took the time to sit down with me and address all and any of my doubts. This kind of support was crucial for me to use the platform efficiently.

Userpilot is a great tool, offering functionality and great support. Review collected by and hosted on G2.com.

While Userpilot offers lots of features, it can feel a bit overwhelming at first because of how extensive it is. But, the excellent support more than makes up for any initial challenges.

As I said, Userpilot has numerous benefits, but brought me some challenges as a new user. With so many features, I was a little bit overwhelm. I feel like implementing a more structured onboarding process, with examples would help. Review collected by and hosted on G2.com.

Userpilot makes it super easy for us to connect with and understand our users, to better improve our features and flows without needing help from our dev or data teams. The interface is easy to understand, and the support is fast and helpful! all of this gives us the freedom to quickly spot areas to improve, share updates with users, and even run promotions. It’s a game-changer for every team in our company! Review collected by and hosted on G2.com.

Cant think of anything specific, any problem we had was quickly handeled Review collected by and hosted on G2.com.

Our company has been using Userpilot to enhance our client support experience, and it has proven to be an invaluable tool. Userpilot allows us to provide on-screen help to our client base, improving their user experience, along with the ability to link additional support materials where needed.

Userpilot also offers flexibility within the tool with the ability to customize on screen elements to meet needs of our varying types of users.

We have only begun using analytics, and are excited to see insights into our client behaviors. Review collected by and hosted on G2.com.

While Userpilot is great tool, it does come with a bit of a learning curve. Once you get the hang of it, the benefits definitely outweigh these efforts. Review collected by and hosted on G2.com.