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Userpilot Reviews & Product Details

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Userpilot?

The customization options are really good. Review collected by and hosted on G2.com.

What do you dislike about Userpilot?

Nothing. The UI can be improved at some pages. Review collected by and hosted on G2.com.

What problems is Userpilot solving and how is that benefiting you?

It is easier to collect feedback. Review collected by and hosted on G2.com.

Userpilot Overview

What is Userpilot?

Userpilot is an all-in-one platform for Product, UX, and Marketing teams. It combines Product Analytics, Session Replay, In-app Engagement and In-app Surveys to help you increase product adoption. Userpilot allows teams to build user onboarding flows, launch product announcements, improve your UX & product adoption, provide self-serve support, collect feedback in-app , all code-free. It also provides you with powerful product analytics tools (funnels, trends, paths, cohorts) so you can make informed, data-driven product decisions. NEW: Session Replay: Learn how users navigate your product, find bugs, and spot friction points by watching their sessions. Integrations: Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, Salesforce.

Userpilot Details
Product Website
Languages Supported
English
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Product Description

Userpilot helps product & customer success teams increase user adoption through behavior-triggered product experiences. Code-Free

How do you position yourself against your competitors?

The only truly all-in-one solution at affordable prices.


Seller Details
Seller
Userpilot
Company Website
Year Founded
2019
HQ Location
Austin, US
Twitter
@teamuserpilot
782 Twitter followers
LinkedIn® Page
www.linkedin.com
86 employees on LinkedIn®
Description

Userpilot helps growth, product and marketing teams increase product adoption through personalized multi-channel experiences and actionable product insights.We provide intuitive low-code tools that enable teams to automatically capture feature usage, feedback and sentiment, understand user behavior, and drive actions with contextual and highly personalized in-app experiences.


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Overview Provided by:

Recent Userpilot Reviews

AW
Anna W.Small-Business (50 or fewer emp.)
4.5 out of 5
"Great tool and easy to understand"
I discovered user pilot through a colleague and have to say that I am very pleased with the user experience. I not only like the look and feel of i...
Xevi F.
XF
Xevi F.Mid-Market (51-1000 emp.)
4.5 out of 5
"Really like Userpilot. It is helping us drive feature adoption and it is very intuitive to use."
What I love most about Userpilot is its no-code builder that lets our team create engaging onboarding flows and in-app messages without bothering o...
Cameron C.
CC
Cameron C.Small-Business (50 or fewer emp.)
5.0 out of 5
"Easy to set-up and offers useful insight on click-throughs."
Really enjoying how easy it is to set-up event listeners without the need of a technical background. Weekly notifications of activity on our pr...
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Userpilot Media

Userpilot Demo - In-app Engagement & New User Onboarding
Userpilot's In-app Engagement features allow you to create interactive in-app onboarding flows with zero code, in minutes. With powerful A/B testing and experimentation functionality, you can optimize your new user onboarding experiences with Userpilot to achieve top user activation and feature a...
Userpilot Demo - Product Analytics
Userpilot provides robust & actionable product analytics - funnels, trends, retention cohort analysis, paths and customizable dashboards allowing you to easily track key metrics such as Activation Rate, Feature Adoption Rate, DAUs/WAUs/MAUs or User Stickiness without any coding required. And ...
Userpilot Demo - In-app Surveys
Userpilot allows your whole team to build & launch in-app surveys in minutes - from CES, CSAT, PMF, and feature feedback, to UX research, sales and marketing surveys - using one of our 30+ templates or your imagination to collect any data you may need!
Userpilot Demo - Feature Tagging
No developers' help needed - simply tag your features with a UI selector instead of passing custom events and track user behaviour without code.
Userpilot Demo - Self-serve Support & Resource Center
Reduce your support ticket volume by providing interactive, self-serve in-app support 24/7. With our Resource Center widget, your users can find answers to any questions they may have in seconds - in the form of help docs, knowledge base article, video tutorials, chat bots or interactive walkthro...
Watch this 1 minute explainer video to learn what Userpilot can do for you!
Play Userpilot Video
Watch this 1 minute explainer video to learn what Userpilot can do for you!
Building user onboarding with Userpilot - from user perspective!
Play Userpilot Video
Building user onboarding with Userpilot - from user perspective!
Watch this 1minute overview to learn more about Userpilot's Analytics capabilities - and how you can use it to get better insights into your users without any code!
Play Userpilot Video
Watch this 1minute overview to learn more about Userpilot's Analytics capabilities - and how you can use it to get better insights into your users without any code!
Watch this 1minute overview to learn more about Userpilot's User Engagement capabilities - and how you can use it to activate, onboard, engage and retain more of your users without any code!
Play Userpilot Video
Watch this 1minute overview to learn more about Userpilot's User Engagement capabilities - and how you can use it to activate, onboard, engage and retain more of your users without any code!
Watch this 1minute overview to learn more about Userpilot's User Feedback capabilities - and how you can use it to collect and analyse user sentiment without any code!
Play Userpilot Video
Watch this 1minute overview to learn more about Userpilot's User Feedback capabilities - and how you can use it to collect and analyse user sentiment without any code!

Official Downloads

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Video Reviews

716 out of 717 Total Reviews for Userpilot

4.6 out of 5
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716 out of 717 Total Reviews for Userpilot
4.6 out of 5
716 out of 717 Total Reviews for Userpilot
4.6 out of 5

Userpilot Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for UserpilotQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Cameron C.
CC
Solutions Architect
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Userpilot?

Really enjoying how easy it is to set-up event listeners without the need of a technical background.

Weekly notifications of activity on our product is useful, and has a range of useful features to collate that information.

We're integrating it well with our other products to get a wider view of user.

UPDATE : Since committing proper time to learning what it is that we want to track, and how we're looking to leverage it, UserPilot has become a dream to use. The ease of implementation for somebody who has a more technical background is a godsend, as manually writing in hooks would've been tedious given the size of our platform.

I'm using it almost daily at this point to glean insights into how we can best focus on improving flow in our platform. Review collected by and hosted on G2.com.

What do you dislike about Userpilot?

Sometimes the event listeners aren't highly accurate, and can be triggered by other events. I suppose that's a downside of an overlay as opposed to something that edits the base code of the webpage. Review collected by and hosted on G2.com.

What problems is Userpilot solving and how is that benefiting you?

Good insight into User activity on the platform helps us know what areas need improvement, and what areas are used frequently by partners.

Can also look at Survey information, and surface it directly in our app which is much better.

We're getting much better insight into how the platform is used. This means we know what to focus on for specific customers and use-cases while also leveraging much more efficient CTAs. Review collected by and hosted on G2.com.

JM
Operations Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Userpilot?

Userpilot makes it incredibly easy to create in-app experiences that guide users seamlessly through our platform. The no-code editor is intuitive, so our team can quickly build and test onboarding flows, tooltips, and feature announcements without relying on engineering. The level of customization is great, and the ability to segment users based on behavior helps us deliver the right message at the right time. Review collected by and hosted on G2.com.

What do you dislike about Userpilot?

While the platform is powerful, the analytics could be more robust. We’d love deeper insights into user interactions beyond the basics to better refine our experiences. The UI also has a bit of a learning curve at first, but once you get the hang of it, it’s smooth sailing. Review collected by and hosted on G2.com.

What problems is Userpilot solving and how is that benefiting you?

Userpilot helps us improve user onboarding and feature adoption without needing constant dev resources. It allows us to create targeted in-app experiences that guide users through our platform, reducing friction and increasing engagement. This means faster time-to-value for our customers and fewer support tickets for our team. Plus, the ability to segment users ensures we're delivering relevant experiences, making our communication more effective. Review collected by and hosted on G2.com.

Chiara C.
CC
Product Manager
Insurance
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Userpilot?

As a Product Manager, Userpilot has significantly enhanced my autonomy in configuring surveys, NPS measurements, user flows, and banners without relying on development resources. Userpilot intuitive interface and no-code builder facilitate quick setup and deployment of in-app experiences, allowing for rapid iteration and optimization. Additionally, the seamless integration with our development environment has streamlined our processes, enabling efficient implementation of user engagement tools.

Another plus is the responsive support team, which provides quick answers via chat whenever assistance is needed, ensuring minimal downtime and smooth operations. Additionally, the support and availability of Sarah, our CSM, has been extremely helpful in guiding us to create the flows we needed in the best possible way. Review collected by and hosted on G2.com.

What do you dislike about Userpilot?

While Userpilot offers robust features, there is room for improvement in customization options for flows, resource center, surveys etc. The analytics dashboard, though functional, could benefit from enhanced clarity and more advanced capabilities to provide deeper insights into user behavior.

Occasional bugs in the survey module have been observed, and the inability to preview the resource center based on specific settings poses challenges in ensuring optimal user experiences.

Furthermore, when modifying published content, the "update changes" feature lacks detailed information on what alterations are being made, limiting our control over content updates. Review collected by and hosted on G2.com.

What problems is Userpilot solving and how is that benefiting you?

Userpilot has empowered our product team to independently introduce new features and promptly deploy banners without disrupting developer workflows.

The platform capabilities in embedding surveys and collecting NPS data have been instrumental in gathering user feedback directly within our application.

The user segmentation feature is particularly valuable, allowing us to tailor experiences and communications to specific user groups with ease, thereby enhancing user engagement and satisfaction. Review collected by and hosted on G2.com.

Xevi F.
XF
Product Team Lead
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Userpilot?

What I love most about Userpilot is its no-code builder that lets our team create engaging onboarding flows and in-app messages without bothering our developers. The segmentation tools allow us to target specific user groups with pinpoint accuracy.

We are using it more and more often now that our data is connected and passed for better targetting and triggering the flows. The implementation and integration required some technical work but was relatively simple. The Support team was always there to help and troubleshoot when necessary. Review collected by and hosted on G2.com.

What do you dislike about Userpilot?

Their analytics provide valuable insights but are a bit limited sometimes.

The organization and search of the different experiences could be better (flow vs checklist vs spotlights vs banners) Review collected by and hosted on G2.com.

What problems is Userpilot solving and how is that benefiting you?

- Eliminate dependency on developers for creating and updating product tours, saving weeks of development time.

- Drive feature adoption and wide customer base communication.

- Customer training and learning, specially at onbaording. Review collected by and hosted on G2.com.

Maria C.
MC
Senior Product Marketing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Userpilot?

It’s been really useful for rolling out new feature announcements and driving adoption without relying on engineering. The no-code builder makes it easy to create in-app messages, and the segmentation tools help target the right users at the right time. Also, the analytics give a good sense of what’s working so we can optimize engagement. Review collected by and hosted on G2.com.

What do you dislike about Userpilot?

Customization is a bit limited unless you’re okay with custom CSS. Would love more flexibility in branding to keep everything consistent. Also, the integrations could go deeper—better connections with analytics platforms like Amplitude or Heap would make a big difference. Pricing can also get steep as you scale. Review collected by and hosted on G2.com.

What problems is Userpilot solving and how is that benefiting you?

It helps with feature adoption and onboarding by letting me create in-app guides without relying on devs. I can roll out new feature announcements, walkthroughs, and checklists fast, making sure users engage instead of ignoring emails. The segmentation is solid too—lets me target the right users at the right time, which means better adoption and less friction. Review collected by and hosted on G2.com.

Adam Sixtus G.
AG
Customer Success Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Userpilot?

The no-code aspect of userpilot makes it incredibly easy to set-up tracking and analyzing customer behavior. Sometimes we set them up during a meeting and by the end of that meeting we catch up on the data already. That way we'll quickly know if we are on the right path straight away.

The very few times we have been in need of help from their customer support, they have reacted quickly either calling in technical assistance if needed or followed up afterwards to see if everything have worked out.

We use Userpilot in different departments all benefiting, and it simplifies the work that multiple department are on the same track systemwise.

Lastly, their webinars and "training" of us users are well done and very helpfull. Review collected by and hosted on G2.com.

What do you dislike about Userpilot?

I would like more variations in the design of our pop-ups, banners etc.

It is sometimes a little work to make it fit within our company design DNA - so some more possibilities there would be appreciated. Review collected by and hosted on G2.com.

What problems is Userpilot solving and how is that benefiting you?

Usage and reporting of customers usage Review collected by and hosted on G2.com.

J
Lead Technical Writer
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Userpilot?

Userpilot is super easy to use and really well-priced, making it a great choice for onboarding and user engagement. I love that it comes with built-in templates, so you don’t have to start from scratch. Also it is very easy to integrate with the product. The analytics are also really helpful for understanding user behavior and making improvements. The customer support team is available on chat and quite responsive. Overall, it’s a great tool that saves time and delivers great value! Review collected by and hosted on G2.com.

What do you dislike about Userpilot?

Userpilot is a great tool, but there are a few things that could be better. While it’s easy to use, some customization options feel limited, especially when trying to tailor experiences to specific needs. The analytics are useful, but they could be more detailed. Would be amazing if the customer support team is available on weekend as well which currently they are not. Review collected by and hosted on G2.com.

What problems is Userpilot solving and how is that benefiting you?

Userpilot helps me create beautiful and engaging digital experiences that make product onboarding much smoother for new users. Instead of overwhelming them with long guides or tutorials, I can build interactive walkthroughs and tooltips that guide them step by step. The built-in templates save a lot of time, and the analytics help me see where users drop off so I can improve the experience. Overall, it makes onboarding more intuitive, reduces friction, and helps users get value from the product faster. With survesy we can get USAT for our product and inbuilt digital esperience. Review collected by and hosted on G2.com.

Simone S.
SS
Senior Growth Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Userpilot?

- Easy implementation via a solid integration with Segment

- It allows you to test ideas very quickly without having to spend eng resources on it

- Great Customer Support always happy to help and discuss about new use cases that we want to implement

- Very easy to onboard new users inside the tool and get them up to speed with the different features

- Responsive to feedbacks and suggestions

- Fairly flexible design Review collected by and hosted on G2.com.

What do you dislike about Userpilot?

- If you need ultra custom solutions this might not be the tool for you, but for everybody else looking for a digital adoption tool that can be used also by people without and eng background, you should give it a try Review collected by and hosted on G2.com.

What problems is Userpilot solving and how is that benefiting you?

- Activating (onboarding) new users into the platform and educating them around the actions that will give them the higher value

- Increasing free to paid conversion rate

- Increasing feature adoption rates Review collected by and hosted on G2.com.

Amit A.
AA
Product manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Userpilot?

Userpilot has been a great addition to our workflow! The best part is the support—they’re always available and genuinely helpful whenever we run into issues. It makes a huge difference knowing there’s someone to talk to when needed. Review collected by and hosted on G2.com.

What do you dislike about Userpilot?

The only challenge I’ve faced is understanding how different flows interact with each other. It’s not always clear which flow will trigger first, and there’s no way to preview all active flows in one place. Having a more visual overview would make it much easier to manage.

Overall, it’s a fantastic tool with lots of potential, and I’d definitely recommend it! Review collected by and hosted on G2.com.

What problems is Userpilot solving and how is that benefiting you?

Userpilot helps us create and manage pop-ups and checklists without needing developer involvement. This saves us significant time and resources, allowing us to quickly make changes and improve user engagement without waiting on engineering support. It streamlines our workflow and makes it easier to implement in-app guidance for our users. Review collected by and hosted on G2.com.

Heather F.
HF
Manager Product Management
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Userpilot?

Userpilot is a versatile tool designed to enhance user onboarding and engagement by allowing businesses to create in-app experiences without coding. We appreciate its ability to effectively inform users about software updates and changes, streamlining the communication process. Review collected by and hosted on G2.com.

What do you dislike about Userpilot?

I wish for more customization options to better align with our brand's design system. One example of customization, when collecting Net Promoter Score (NPS) feedback, the ability to select specific colors corresponding to different score ranges would provide clearer context for users. Implementing a color scheme where scores 0-6 are shades of red, 7-8 are yellow, and 9-10 are green could help users understand where their feedback falls within the spectrum, aligning with common color associations. Review collected by and hosted on G2.com.

What problems is Userpilot solving and how is that benefiting you?

It allows for us to communicate updates in the software and see how users interact with the feedback. It allow helps us get direct feedback from userse Review collected by and hosted on G2.com.