Userlytics Reviews & Product Details - Page 3

Userlytics allows us to gather customer feedback 10x faster and cheaper than we would if we worked with a research vendor. It has been an invaluable tool for us and built trust with our development team. We recently ran a quantiative survey (n = 100) and received results in a few hours. This would've been at least a 30-day project with a vendor (kick-off meeting, proposal, contract signing, questionnaire development, fielding, results).

The customer support team (Nate, Luis) is extremely responsive and helpful - they've helped us create multiple custom studies and invite back past participants at no charge. I have been working in Marketing for 10+ years and honestly can not recommend Userlytics enough. The pricing is also significantly better than other platforms we have used. Review collected by and hosted on G2.com.

My only complaint is that occasionally the respondents are not high-quality. That being said, if you flag this, the support team will replace with a new respondent at no cost. Review collected by and hosted on G2.com.

I love the ease of finding test subjects, the support team is amazing, and the tool itself for building tests is very straightforward. Review collected by and hosted on G2.com.

The only recommendation for improvement I have so far is in creating short videos for review. It is very hard to review where you are trimming the video and it is hard to find the clips you wish to put together. I figured out a system but I feel it could be improved. Review collected by and hosted on G2.com.

Service and support is personalized, price is preferable to the "big guys." Quality of panel participants is very high (in the US at least), even compared with my previous experience with UserZoom. The feature set and pricing model allows for a wide variety of studies to be performed without your account department raising eyebrows. Review collected by and hosted on G2.com.

Less mature than other offerings but they're improving. They're adding new features and integrations all the time, so hopefully most of the gaps will be filled. Review collected by and hosted on G2.com.

I have been Userlytics for almost a year now and what I really appreciate about it is the completeness of methods and tools for the User Research, also I really appreciate keeping contact with my Account Manager Anna who is really interested in helping us make the most about our expereience with the platform! Review collected by and hosted on G2.com.

In my opinion something that could be improved in the platform are the trascriptions of the moderated session of testing, especially when don in languages other than English. Review collected by and hosted on G2.com.

The dashboard is very well organized and intuitive. The ability to organize by teams and projects is very useful for our complex organizations. Test setup is simple and straightforward. Results are available quickly, and our reps are always there to help out. Review collected by and hosted on G2.com.

The pricing model can be very confusing, I still need reminders for how our credits work and what each test will cost. Review collected by and hosted on G2.com.

Userlytics helps us optimizing the time spent in user recruiting and session scheduling and let us collect all our insights and have a repository of all previous projects in a very smart way, complete with recordings and data collection.

We have a prompt and helpful support by the Userlytics team and from our Accoun Manager Anna Fuge Barrachina whenever we need. Review collected by and hosted on G2.com.

Something that could be improved would be the automatic transcriptions of the users' interviews, especially when they are not in English. Sometime the script is no 100% consistent with the speaking. Review collected by and hosted on G2.com.

We love how Userlytics helped us to do research at scale starting small, and scaling up to become the platform of choice in our Group.

It's fast, straightforward cost effective, and the large global panel work very well. It allow us to do B2B research with the help of a good screening process. Go Userlytics!! Review collected by and hosted on G2.com.

Sentiment analysis with AI still need to mature Review collected by and hosted on G2.com.

Access to the participant panel is great - whenever we've had to recruit participants, the majority have been of a good quality, and they are always really quick to recruit, which makes running research really easy.

I like the notifications it sends to remind participants of sessions, as it means it reduces the risk of no-shows.

The ability to share screens is great so we can get participants to share through prototypes.

I also love having the ability to have observers unseen - they can chat in the background to me and view everything without overwhelming participants.

Our account manager, Gaia, is always really quick to respond and provides a brilliant service with helpful answers every time. When I first joined, she was only too happy to talk me through the platform and answer any questions I had. Review collected by and hosted on G2.com.

It would be really helpful to be able to change the frequency of session notifications - 24 hour, 12 hour, 1 hour and 10 minutes before is a bit overwhelming for some.

Scheduling is also a bit of a nightmare with participants and observers - it would be great to have one link to send to observers instead of having to manually upload them every time. Review collected by and hosted on G2.com.

The tool is very straightforward. Things are logically arranged and the builder flows easily. Functionality is quite comprehensive, pricing is reasonable and account support is really excellent. The onboarding package we received is about the best onboarding I've ever seen. Review collected by and hosted on G2.com.

We're in a narrow industry and it's not possible to set quotas on separate selections within a sample variable. This requires us to have separate studies to obtain our quota targets. Review collected by and hosted on G2.com.

Our account manager Anna is such an incredible asset. She replies to our problems imminently, always supports the work that I am doing and actively listens to our feedback.

The platform is convenient and generally we don't have any recruitment issues and recruit in a timely manner Review collected by and hosted on G2.com.

The usability still needs some improving. Elements such as highlight reels, card sorting etc can be slightly restrictive which is a shame but I am aware that these are all in the roadmap to be improved.

I also think that the data pool could be more expansive Review collected by and hosted on G2.com.