UserEcho Reviews & Product Details

I have used this system for several businesses to manage support tickets, FAQ, and live chat. The developers are extremely responsive to customer service requests. They have done a number of custom tweaks for us - which is absolutely amazing. The continually improve the product and respond to the community's wishes. The price is a steal. I'm very happy to leave them a review and recommend them to everyone. Review collected by and hosted on G2.com.

Design/asthetics could use a little more improvement Review collected by and hosted on G2.com.

How it allows you to customize the experience. We tried FreshDesk, ZenDesk, Zoo-something, and many others. None seemed to work out for us. Until we stumbled with UserEcho.

It's so easy to use, allows you to add your own domain without a paywall, ... It's like they are the Jedis of the desk services platforms. Review collected by and hosted on G2.com.

My only concern is UserEcho 2.0. They are redoing the entire user interface and what I've seen hasn't convinced us. Too much "white space".

However, they say they are adding "themes" which I expect we'll be able to modify and adapt the interface to our needs.

OLD: Oh and the last thing that we don't really like is the required "Powered By UserEcho". This platform is not free. In fact, is quite expensive, but they require you to have a big logo showcasing their brand. I would understand if it appeared at the footer page with one single text line, but not a full-branded image at the center of the screen.

EDIT: These guys area amazing. I was mistaken with not being able to remove the side-bar logo and they have confirmed that the new theme-based UserEcho 2.0 platform is going to allow to have themes to make it even more tailored to each one's brand. What else can you ask for? Review collected by and hosted on G2.com.

The best part about UserEcho is that it funnels all of our incoming communications from our website, email, and Facebook into 1 system. It makes it very easy to stay in touch with our customers. Review collected by and hosted on G2.com.

There is nothing I dislike. It would be cool if it had option to have a customer service phone number. Review collected by and hosted on G2.com.

The software is reliable and robust. Customer support is the best, they always answer in 24h and integrations let you make it part of your own intranet software. EU also is renewing their Look and Feel and also updating the tool continuously. Review collected by and hosted on G2.com.

Right now, we have a really tiny text editor for any article. We can do more by using HTML code, but the default editor needs to improve features like tables and internal references for larger articles for example. We also miss an small history log were you can check who did what with the ticket or thread. Like a timeline log to see who took decisions. Review collected by and hosted on G2.com.

There is much that customers need from the support, and when there is a bridge, a lot of possible results occur, all with the aim of great results, and UserEcho is the tool to talk about. Review collected by and hosted on G2.com.

UserEcho provides with the fastest customer help platform in the globe. Review collected by and hosted on G2.com.

As the developer of a browser extension, I was looking for a simple, affordable yet powerful and complete solution to offer support. I have been using UserEcho for a couple of years now and it works great and helps keeping my users engaged. Review collected by and hosted on G2.com.

Can't think of anything specific - I tested other solutions and landed on UserEcho because it was a perfect match for my needs. Review collected by and hosted on G2.com.

UserEcho is a platform with a modern and fully customizable design. A feature that is very interesting is that of automatic messages that significantly reduce the number of incidents created by users. I also like its integration with Facebook to manage all the queries that arrive from the social network. Review collected by and hosted on G2.com.

Analyzes for reports are the main disadvantages of software, because the reports are very generic and I cannot segment through filters to create advanced reports, which makes it a remarkably limited function. Review collected by and hosted on G2.com.

It just works. We have been using this service for years and we are very happy with it. All support emails go there, we use the forums and knowledge base articles too. Our customer support team can managed their work without any IT help. Review collected by and hosted on G2.com.

I feel processing the incoming influx of tickets is sometimes a bit messy. It would be nice to have a kanban view or something like that. Review collected by and hosted on G2.com.

UserEcho is on par with overpriced and overhyped competitors such as UserVoice. Not only that, they are super responsive to all feedback and many times they will implement a request or suggestion the very same day! I've never seen any company be so responsive to their customers. Review collected by and hosted on G2.com.

Not very much to dislike. I think their out of the box UI needs to look more modern, but you can adjust it with custom CSS. Review collected by and hosted on G2.com.

- Quite an easy user interface to use

- SSO login available

- Custom tags available Review collected by and hosted on G2.com.

- UserEcho support (sometimes rude answers from the support team)

- Take some time in some cases to find a setting or an answer for what we need on https://support.userecho.com/

- The fact that the support said no to a feature or what we need without giving much explanation or another option.

- Login bugs sometimes with SSO Review collected by and hosted on G2.com.