101 Usercentrics Reviews
Overall Review Sentiment for Usercentrics
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User centric provides a very user friendly interface for consent management. It provides everything under one roof event if a business runs multiple websites.
It also allow to duplicate the existing settings-IDs which reduces human effort to create different data processing services again and again id you are using it for multiple websites.
Reporting interface also provides a detailed overview of Consent banner interactions.
Above all, it is compatible with GTM which makes it more desirable. It communicates with GTM and the tags change their behavior according to the user's consent both in basic and advanced consent mode.
Customer support is also very quick. Whenever I need to create a new settings-ID, I get quick response and my work is done very quickly. Review collected by and hosted on G2.com.
Although it provides a friendly user interface, some people with a lomited technical knowledge might face issues while implementing it on website. Also implementing the code on the website might reduce the speed of website but again it would also be a problem with other CMPs.
Overall, I haven't faced any issue while using it as it is easy to connect with GTM as well. Review collected by and hosted on G2.com.
They have a powerful mobile SDK and the configuration from the dashboard is easy. The implementation is pretty straightforward and we could successfully integrate it to our systems. The analytics part is also pretty useful as it shows how frequent the users accept the consents. We're happy with the collaboration with UserCentrics as we did not had to deal with such a complicated topic that is the TCF compliancy. Review collected by and hosted on G2.com.
The Android SDK has a poor UX. The backstack is poorly managed when trying to come back from the "Manage preferences" screen. Pressing back would completely exit the consent process where the user would expect it to go back to the first screen. Same remark for the X icon on the "Manage preferences" screen. Review collected by and hosted on G2.com.
Its customizable to the end , we can use our own company Logo.I like how we can align it with our company identity. We can integrate with our marketing automation. and crm .
It adhere to GDPR and CCPA guidelines.
Customer support is highly active , they solve our query very fast Review collected by and hosted on G2.com.
Its quite hard for beginner to understand about its advanced features.
Price it quite agressive for small buisness. Review collected by and hosted on G2.com.
Usercentrics is user-friendly and straightforward to set up, with an intuitive admin interface that provides many options straight out of the box, including setting up custom Data Processing Services. This simplifies the process of configuring and updating your CMP.
The CMP itself is one of the best in its category, generally offering a pretty good UX/UI.
An finally, it offers competitive pricing, making it an affordable choice for app consent solutions. Review collected by and hosted on G2.com.
Usercentrics currently does not support duplicating existing CMP configurations. For companies managing multiple digital services, this limitation makes it cumbersome to set up new configurations, as you need to reconfigure everything from scratch.
For IAB configurations, Usercentrics doe not offer any option to import a list of custom vendors, which makes the manual selection and maintenance of the list quite labor-intensive.
On the customization front (UI of the CMP), while Usercentrics provides various options for tweaking the experience, the range of easily adjustable settings is sadly too limited without requiring extensive development work. Review collected by and hosted on G2.com.
Usercentrics makes it easy to manage data processing services and consent across all our websites, as it offers almost any option required to fullfil GDPR necessities and has a large set of pre-configured DPS, so no manual setup of end user information is necessary, which saves a lot of time. Also the tool has excellent integration with other platforms, such as Fraud0 or JENTIS. Review collected by and hosted on G2.com.
It is hard to find a downside, as the tool is extremely well designed, easy to use and helpful. One thing I disliked is that when managing a lot of websites, things need to be set up seperately for each website, while it would save a lot of time to just copy a full setup. I heard this is offered in a paid upgrade now. Review collected by and hosted on G2.com.
Mit Usercentrics müssen wir uns keinerlei Sorgen über mögliche Fehlimplementierung von selbstentwickelten Cookie-Consents machen. Usercentrics ist für uns die rundum sorglos Lösung zur DSGVO-konformen Absicherung unserer Onlineshops dank der auomatischen Erkennung von eingebundenen Scripten und externen Quellen. Auch der Support ist immer erreichbar und sehr freundlich.
Wir nutzen Usercentrics inzwischen auf all unseren Onlineportalen. Dank der kinderleichten Integration benötigt man hierzu nichtmal einen Softwareentwickler für die Implementierung. Review collected by and hosted on G2.com.
Wir sind rundum zufrieden mit Usercentrics. Review collected by and hosted on G2.com.
The technical support of usercentrics organized quickly the setting up with our third parties. Thereafter usercentrics continously offers a very reliable and honest support by discussing and explaining different individual solutions for our business. Review collected by and hosted on G2.com.
The backend is very extensive and in a role as a projectmanager with less experience in programmatically cases, it needs time to understand all functions. The backend could be a bit more intuitive and descriptive.
A big disadvantage in our business was the missing compatibility with shopify. Review collected by and hosted on G2.com.
Usercentrics is a powerful yet easy to integrate and easy to manage CMP tool, that has been our choice for many years now. We also like the extensive documentation as well as the helpful customer support. Review collected by and hosted on G2.com.
The backend user interface seems a little static and could use a little design update. Review collected by and hosted on G2.com.
