CookieYes Reviews & Product Details

the Support, even on the free version that I am using.

I had a conflict on my website that changed the color of the text. I couldn't solve it, chatGPT offered solutions that didn't work. A short letter to their support gave me the simple solution that took seconds to implement.

Their backend looks very impressive as well, but I have yet to use it. Review collected by and hosted on G2.com.

that the cookieyes consent button (that is optional) is not the same size as their accessyes button Review collected by and hosted on G2.com.

Full featured, very flexible dashboard, lots of tools to help set up cookie handling and GCM, and excellent service (at least the one time I used it!) Review collected by and hosted on G2.com.

Setting up GCM was a bit tricky, and in the end it turned out my hosting provider’s caching was the problem—CookieYes’ scan for the correct GTM/GCM configuration kept failing because of it. It would be helpful if the help docs suggested checking caching settings (unless I simply missed that section). Review collected by and hosted on G2.com.

CookieYes is a really easy plugin to use on a Wordpress site, and offers more than enough functionality on its free tier, and then an expanded paid tier that would be good for a bigger site. Their customer service is also phenomenal, and when I got in touch with a very niche problem they sent me a block of code to fix it that worked instantly. Really recommend! Review collected by and hosted on G2.com.

I don’t think there is anything, it’s a great service :) Review collected by and hosted on G2.com.

CookieYes offloads the complexity of cookie management and banner display. The dashboard layout supported an efficient customization of content and appearance. The help docs were useful in integrating with Wordpress and support was responsive and friendly when our domain changed. The customization changes and sessions appeared instantly. The value is high for the comprehensive services provided. Review collected by and hosted on G2.com.

While the dashboard makes things easy, setup itself required focus and ensuring each step was followed exactly. Naturally there are decision paths unique to each site, and the instructions covered them, but required a little trial and error. Review collected by and hosted on G2.com.

I find CookieYes to be quite beginner-friendly, especially since all the essentials are included in its free plan, unlike some other WordPress plugins that require a premium plan for essential features. The detailed launch guides with instructive pictures are really helpful, and the customer service support is brilliant. When I had a small issue with the cookie scanning, Ronn from customer support resolved it quickly and efficiently, making me feel like a priority, and Mia from customer service kept me updated on the progress of my ticket. The initial setup of CookieYes was easy, and the management of the plugin in the web app is user-friendly and intuitive. Review collected by and hosted on G2.com.

It would be cool if there was an option to trial the premium plans without having to input card details. It would also be good if you could use the cookies picked up in a previous cookie scan for your cookie preferences, rather than just those picked up in the most recent scan. Review collected by and hosted on G2.com.

I’ve used other cookie plugins, and in my opinion, CookieYes is the best. It’s easy to implement, intuitive, and the support is fantastic—even for free accounts. Review collected by and hosted on G2.com.

I haven't had any bad experiences with CookieYes. Maybe just at the beginning, when it was a bit confusing to realize that once you start using the API through the platform, you no longer need the WordPress plugin. Review collected by and hosted on G2.com.

We came across Cookie Yes when we needed a 'cookie-thing' for our website, with little or almost no knowledge about cookies except for the fact that it is required to have these managed. We like that it's easy to use, has a transparent pricing policy, and as of today - good customer support (thank you Claire!). Review collected by and hosted on G2.com.

nothing yet - hopefully it stays that way! Review collected by and hosted on G2.com.

What I liked best was the eventual resolution and persistence of the support team in a complex, high-stakes situation. My request to cancel an auto-renewal and remove the credit card was complicated by an inaccessible original account owner's email, which led to necessary security verification steps.

Mia Lynn from the support team was courteous, professional, and persistent throughout the multi-day exchange. Despite the initial friction and my clear opposition to unauthorized charges, they successfully followed through on their promise. They confirmed the card removal and zero charges were made, which ultimately prevented a major business problem for us. They were responsive in a timely manner, and I appreciate that the outcome was a successful resolution. Review collected by and hosted on G2.com.

The primary frustration was the excessive and protracted security protocol required for a basic subscription change—removing a credit card and canceling an auto-renewal when the account owner had left the company.

The mandatory DNS verification or other manual alternatives were very rigid and time-consuming, especially since I, as the managing director, was clearly communicating our business decision to discontinue the service. The process felt overly bureaucratic and prioritized internal security procedures over a prompt and customer-centric service resolution. It took multiple days and several emails, including an explicit threat of legal action against unauthorized charges, before the issue was finally resolved. Streamlining the verification process for clear management requests would greatly improve the customer experience during offboarding. Review collected by and hosted on G2.com.

Since I’m not a developer, I need a plug-in that’s easy to use and customize for my clients. I previously used the free version, and I still got all the help I needed from the support team. It is easy to implement and integrate with the websites we build.

Now I use the paid versions for most clients, and it works like a charm. Review collected by and hosted on G2.com.

Honestly, there’s nothing I can really think of. The problems they had before with translations have been solved. Review collected by and hosted on G2.com.

The flexibility in cookie categorization. You can manually assign cookies to custom categories (e.g., Necessary, Functional, Advertisement), which gives you control over how tags fire based on user consent — and it supports full consent mode integration with GA4, Meta, LinkedIn, etc.

Customer support is fast and helpful. When we had issues with delayed consent updates, the support team responded quickly with clear guidance and even pointed out specific legacy scripts causing conflicts. That level of technical support was genuinely helpful. Review collected by and hosted on G2.com.

It struggles to auto-detect and categorize common cookies correctly

Even for well-known platforms like LinkedIn, Google Ads, and StackAdapt, CookieYes sometimes labels them as “uncategorized,” especially if they’re loaded dynamically or through GTM. This forces manual auditing, which can be time-consuming and error-prone. Review collected by and hosted on G2.com.