Userback Reviews & Product Details

Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection.

Seller

Userback

Discussions

Userback Community

Languages Supported

English

Overview by

Matthew Johnson

Pricing

Pricing provided by Userback.

Free Forever

Free

Team

$7.00

1 seat Per Month

View More Pricing Information

Top-Rated Alternatives

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Userback Integrations

(13)

Integration information sourced from real user reviews.

Userback Media

Collect highly contextual and precise feedback from your users with annotated screenshots, video recordings, and metadata.

Trigger user surveys like NPS, CSAT, CES, and more to collect user insights directly inside your app.

Watch session replays alongside the feedback you receive to quickly understand issues so you can resolve them faster.

Collaborate with users, track progress in customizable workflows, and send automated replies to improve customer satisfaction.

Userback seamlessly integrates with your favorite tools like Jira, Slack, ClickUp, and more, helping you save time and streamline your workflows.

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Sam S.

Web developer

11/25/2025

"Effortless Client Communication and Transparency"

5/5

What do you like best about Userback?

I find Userback to be an amazing tool for web development. It effectively enhances client communication and transparency, which is vital for my projects. I absolutely love its ease of use, which allows me to save time and work more efficiently. Transferring information is seamless, further improving my productivity. The user-friendly interface made the initial setup extremely easy, taking only a few minutes. The screenshot feature and the ability to add on-site scripts were convincing enough for me to switch from Basecamp. I consistently experience effective workflow improvements while using Userback, making it a highly recommended tool for others. Review collected by and hosted on G2.com.

What do you dislike about Userback?

Sometimes the screenshots didn't load. Review collected by and hosted on G2.com.

Response from Matthew Johnson of Userback

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Wow, thanks for such a glowing review! Really appreciate you highlighting how Userback improved client communication, saved you time, and made switching from Basecamp worth it. That's exactly what we're aiming for.

Sorry to hear screenshots don't load sometimes. That shouldn't be happening and if you're still experiencing this, please reach out to our support team at support@userback.io so we can investigate and fix it for you. I've also included here a help article with useful tips on how to troubleshoot screenshot issues. Hope this helps! :)

Thanks for taking the time to share your experience!

See how Userback improved

Mayank J.

Developer

Small-Business (50 or fewer emp.)

12/4/2025

"Easy Client Issue Logging, Needs Better Mobile Support"

4/5

What do you like best about Userback?

I like Userback because it makes it easy for clients to log any UI and functionality issues directly in our accounts. I appreciate the easiness, UI, and user experience. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Userback?

I didn't like that Userback didn't work well when I tried to capture a screenshot in mobile view. The area gets scrolled while capturing, which is frustrating. Review collected by and hosted on G2.com.

Steve C.

Head of Product, Mentem by UNSW

Small-Business (50 or fewer emp.)

11/24/2025

"Seamless In-App Reporting and Effortless Jira Integration"

4.5/5

What do you like best about Userback?

Ability to integrate directly into a web app for users to report an issue in-situ without needing to email. They can capture a screenshot or recording showing exactly where the issue is. And Userback can then send items directly to our team's Jira board. Review collected by and hosted on G2.com.

What do you dislike about Userback?

The Jira integration doesn't always work automatically - not sure if the issue is on the Userback or Jira side Review collected by and hosted on G2.com.

Response from Matthew Johnson of Userback

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Thanks for this! Love hearing that the in-app reporting and Jira integration are helping you stay within SLA and build user confidence.

On the Jira sync issue - that shouldn't be happening. We have a 2-way sync with Jira so it should be seamless.

If it happens again, feel free to reach out to our Support Team who will be happy to troubleshoot this with you.

Appreciate you sharing this feedback!

Verified User in Computer Software

Small-Business (50 or fewer emp.)

12/17/2025

"Effortless Feedback Collection and Project Management"

4.5/5

What do you like best about Userback?

Userback is a great place to collect feedback from our clients and end users. We have multiple projects running simultaneously and Userback makes this easy to manage. Review collected by and hosted on G2.com.

What do you dislike about Userback?

We use Userback slightly differently to most users, so more configuration controls would be great as would having another user group type to tighten up restrictions. Review collected by and hosted on G2.com.

Response from Matthew Johnson of Userback

edit

Thanks for the feedback! Great to hear Userback is helping you collect feedback from end users globally and manage multiple projects effectively.

Chris H.

Partner

Small-Business (50 or fewer emp.)

12/1/2025

"Effortless Feedback Collection That Integrates Seamlessly"

5/5

What do you like best about Userback?

Ease of use, and ease of collection of feedback information for technical teams. You can't ask non-technical end users to somehow find their devtools and look for console errors to send along with their ticket, it's just not reasonable. Userback handles that for everyone, and just allows users to focus on getting their requests logged and described as they wish. Couldn't be easier to implement, and it plugs right in to our GitHub and Slack channels. We use it for every project, day in, day out. Review collected by and hosted on G2.com.

What do you dislike about Userback?

Nothing. If it were free that would be the icing on the cake, but alas.... :) Review collected by and hosted on G2.com.

Response from Matthew Johnson of Userback

edit

We're thrilled to hear that you find Userback easy to use and that it seamlessly integrates with your technical teams. We appreciate your feedback and are glad to hear that it's making the feedback collection process easier for your non-technical end users.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/25/2025

"“The Best Way to Capture Visual Feedback from Clients”"

3.5/5

What do you like best about Userback?

I really like how easy and intuitive Userback makes it for clients to provide feedback. The visual annotations and screen recordings are extremely helpful — they let users highlight exactly what they’re referring to without long explanations. This drastically reduces back-and-forth and helps the team understand issues faster. Review collected by and hosted on G2.com.

What do you dislike about Userback?

While Userback is very useful overall, there are a few things that could be improved. The interface can feel a bit limited when managing a high volume of feedback, especially when trying to filter or organize submissions more granularly. Some advanced customization options — particularly around workflows and internal tagging — would also make it easier for larger teams to adapt the tool to their processes. Review collected by and hosted on G2.com.

What problems is Userback solving and how is that benefiting you?

Userback helps bridge the gap between users and the development team by providing clear, visual feedback. Instead of receiving vague descriptions through emails or chat, clients can capture screenshots, annotate issues, and record their screen, which makes their feedback far more actionable.

This reduces misunderstandings, shortens investigation time, and allows the team to prioritize issues much more efficiently. As a result, we deliver fixes and improvements faster, improve product quality, and maintain a smoother feedback loop with our users. Review collected by and hosted on G2.com.

Response from Matthew Johnson of Userback

edit

Thanks for the detailed feedback! Really glad to hear the visual annotations and screen recordings are helping clients communicate issues clearly and reducing back-and-forth for your team.

Appreciate the constructive feedback on filtering, organization, and workflow customization for high-volume feedback management. We'll share this with our product team as we continue improving Userback for larger teams.

Thanks for taking the time to review!

Daniel D.

Software Developer

Small-Business (50 or fewer emp.)

11/25/2025

"Feature-Rich Solution at an Unbeatable Price"

4.5/5

What do you like best about Userback?

I like the amount of features you get for the very generous price. Especially compared to the competition. Review collected by and hosted on G2.com.

What do you dislike about Userback?

I would have liked to link form fields from the widget to fields in Jira. Review collected by and hosted on G2.com.

Response from Matthew Johnson of Userback

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We're glad to hear that you're enjoying the feature-rich solution at an unbeatable price. We're constantly working to improve our platform, so your feedback about linking form fields to Jira is valuable to us. I'll be sure to pass this on to our product team.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

2/9/2026

"Really User-Friendly, Intuitive Features That Just Work"

5/5

What do you like best about Userback?

It’s REALLY user-friendly. The features are well designed, and everything works in an easy, intuitive way. Review collected by and hosted on G2.com.

What do you dislike about Userback?

Sometimes there are some errors with some screenshoots attachments. Some bugs. Review collected by and hosted on G2.com.

Response from Matthew Johnson of Userback

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Thank you for the great review! Really glad to hear the user-friendly design and intuitive features are working well for you.

Sorry to hear about the screenshot attachment errors. If you're still experiencing this, please reach out to support@userback.io with details and we'll investigate and get it fixed for you.

Thanks for the feedback!

Blake N.

Principal Product Manager

Mid-Market (51-1000 emp.)

5/12/2025

"Simple to Use and Customize"

5/5

What do you like best about Userback?

I love the fact that Userback can be super lightweight or it can offer a wide variety of functionalities and customizations for a reasonable price. I've used other feedback tools and I can see myself only using this from here on out no matter the size of the organization I'm assisting. Review collected by and hosted on G2.com.

What do you dislike about Userback?

Like any software, there are occasional bugs or a new feature that has room for improvements. UNLIKE other software, the team is super responsive and has, over the course of my usage, even implemented a few direct feature requests that I have submitted. I got updates from the team along the way.

The only other thing to note is that there isn't a high level of customization with the integrations. This makes it both really easy to set up but somewhat limited in customizability. Review collected by and hosted on G2.com.

What problems is Userback solving and how is that benefiting you?

We have both internal users and external users. The system makes it easy to not only acquire the feedback we need, but also immediately translate it into an actionable work item via the Jira integration. Previous methods required lot's of manual effort or duplication to get the same results. Review collected by and hosted on G2.com.

Response from Matthew Johnson of Userback

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Thank you for your positive review! We're glad to hear that you find Userback to be a valuable feedback tool for your organization. We understand the importance of integrations and customizability, and we are continuously working to enhance these aspects of our platform to better serve our users.

Verified User in Manufacturing

Small-Business (50 or fewer emp.)

11/26/2025

"The automatic session recording saves a lot of time (and top-notch support)"

4.5/5

What do you like best about Userback?

The automatic recording of the user session even before they have sent a report, an effective support that unlocked our account. And many connected services! Review collected by and hosted on G2.com.

What do you dislike about Userback?

The lack of advanced customization with connected services like ClickUp: it's impossible to disable the AI summary title (or have it in French) and impossible to customize data mapping in the ClickUp integration (custom fields, task type). Review collected by and hosted on G2.com.

Response from Matthew Johnson of Userback

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Thanks so much for this feedback! Really appreciate the shout-out for our support team and glad to hear the automatic session recording is accelerating your bug diagnosis process.

Your point about ClickUp integration customization is well taken. I'll pass this feedback to our product team as we continue to enhance our integrations.

Thanks again for taking the time to share your experience.