Userback Reviews & Product Details

I really appreciate how Userback simplifies the process of visualizing website changes, making it very easy to understand what needs to be modified. This functionality enhances communication between us and our clients, allowing them to clearly mark up desired changes and report bugs. This feature ensures that our developers can see exactly what adjustments are needed, facilitating efficient implementation. The essential tool of being able to click into a live website and demonstrate the required changes directly is incredibly valuable. This feature streamlines our workflow and makes collaboration with clients and developers effective. Review collected by and hosted on G2.com.

It's hard for our clients to see what changes have been requested, and with multiple clients working on the project at once, we often get the same ticket three times from different people. It also annoys me that there aren't presets, so I have to set up every client individually each time. Review collected by and hosted on G2.com.

I find Userback to be really easy to use, especially for my clients who need to see and interact with the feedback button. It's great that my team can easily get feedback and see where the session or screen share video was. This setup helps remove friction overall, making it easier for my clients and my team to handle feedback and revisions. I also appreciate how Userback increases the flow of communication with my clients, especially with the integration to Zapier and Airtable, which allows my team to see feedback and start working on it right away. Setting up Userback was extremely easy too, like, it only took a minute. Review collected by and hosted on G2.com.

I would love if there was a portal so my client would be able to see all the feedback they submitted, and in different categories. Some clients repeat the feedback because they don't know what they've already done. Also, some clients have reported that when they submit the feedback, they don't know if it gets captured or not. So, a little better communication with the confirmation notification and then a way for clients to be able to see what they've done. Review collected by and hosted on G2.com.

I love that Userback's pricing is unbeatable, offering the best balance of price and features. The tool is very easy to use on both the admin and user sides. The ability to connect directly to Linear and use webhooks for Discord is awesome. The Linear integration helps us skip the step of creating a ticket, as I can assign reports directly to a developer and add comments. The Discord webhooks are great for notifying us directly when a report comes in. The initial setup was very easy and took just minutes. Overall, I find Userback provides the most value. Review collected by and hosted on G2.com.

I haven't ran into any issues yet. Review collected by and hosted on G2.com.

I like how Userback makes collecting and managing user feedback simple and actionable. The visual annotations, screenshots, and automatic context help us understand issues quickly, streamline collaboration, and resolve feedback faster without back-and-forth. That the reason it is userfriendly Review collected by and hosted on G2.com.

There’s very little to dislike overall, but occasionally the volume of notifications can feel overwhelming, and some advanced features take a bit of time to explore and configure effectively. Review collected by and hosted on G2.com.

Userback makes it super easy to share websites with clients and QA teams for testing and feedback resolution. It's easy to use and has both a widget and a chrome plugin. The team is actively improving it to so it's only getting better. Review collected by and hosted on G2.com.

Syncing between third party tools could be improved. Would be nice if you could choose which bugs get synced to places like Jira rather than all or nothing syncing. Review collected by and hosted on G2.com.

I love how Userback is incredibly easy to install and how versatile it proves to be in use. The level of detail that Userback offers on the back end significantly enhances our understanding of what clients are observing, and it provides comprehensive insights into the feedback they are leaving. I find it particularly valuable that it includes screenshots with feedback, allowing us to perceive precisely what the client experiences. Furthermore, Userback facilitates clients in providing detailed feedback through screen share recordings, which is incredibly beneficial for thorough understanding. Its ease of setup has made the initial process of implementation simple and quick. Additionally, the integration with WordPress streamlines our workflow, allowing us to efficiently gather and analyze client feedback directly within our existing framework. Review collected by and hosted on G2.com.

There is nothing i dislike about userback Review collected by and hosted on G2.com.

I appreciate how Userback consistently works without glitches, providing a reliable experience. The capability to embed scripts smoothly into the system without interfering with existing code is particularly valuable. I am impressed by how flawlessly the plugins perform, ensuring seamless integration into my workflow. The built-in screen capture feature is extremely helpful as it allows me to quickly capture and see additional information, such as user browser settings, without having to ask the client for it. This feature provides information at my fingertips, simplifying my process. Additionally, the overall setup of Userback was super easy, which adds to its appeal by reducing any initial setup frustration. Review collected by and hosted on G2.com.

I would like there to be more abilities to provide client branding in the feedback emails and interface, as opposed to being limited to generic branding. This would allow for better customization and personalization in communications with clients. Review collected by and hosted on G2.com.

I love Userback for its user-friendly interface, which makes project management easy by allowing me to keep an overview at all stages of each task. The interface is intuitive, facilitating a seamless experience when managing website rebuild projects across different clients. The ability to use Userback to maintain clear communication among the team and developers about tasks, bugs, and other issues is incredibly valuable. Additionally, I appreciate the Userback extension that lets me capture exactly what I need to describe, enhancing our project documentation and communication efficiency. Setting up Userback was also very easy since the platform is straightforward, making everything clear from the moment it is opened. I use Userback with Google Chrome, which complements my workflow effectively. Despite using other project management tools like Asana, I prefer Userback due to its superior usability and effectiveness in meeting my project needs. Review collected by and hosted on G2.com.

I find it inconvenient that the microphone cannot be set to default off when recording. Additionally, when recording in a browser in mobile view, I am unable to move the recording bar, which is frustrating. Review collected by and hosted on G2.com.

I find Userback incredibly valuable for gathering feature requests and bug reports, as it helps me proactively look for areas to improve. The platform eliminates the guesswork in issue diagnosis, enabling me to understand problems thoroughly through the provided screenshots, logs, and session replays. This capability means I gain authentic insights into how users interact with the app, even when their descriptions are vague. I specifically appreciate the session replays and the rage clicking feature, which allows me to identify when users are frustrated. By examining these moments, I'm able to jump directly to the relevant parts of a session, quickly identifying and resolving issues such as why the app might feel 'stuck' to a user. Additionally, setting up Userback was very straightforward, making it an easy addition to my workflow. Review collected by and hosted on G2.com.

I don't particularly like going through the issues list/kanban board within Userback. I prefer to pipe all issues to Linear and handle them there. Additionally, I would like to be able to comment on a report and have Userback send an email to the user who submitted the report rather than keeping it in the thread where the user cannot or won't access it. My users prefer to communicate via email instead of having to open the Userback interface. Review collected by and hosted on G2.com.

I absolutely love the comprehensive features of Userback that enhance our testing processes, making it an invaluable asset for our UX agency. The User Experience (UX) and User Interface (UI) are top-notch, ensuring that our workflow is smooth and intuitive. Its ease of setup is impressive, requiring minimal effort to get started, which saves us significant time and allows us to deploy faster. Reliable code injection is another standout feature, as it ensures robust functionality across various scenarios. I appreciate that Userback works seamlessly anywhere, providing flexibility and consistency in operations. Its slick design and responsive performance mean there are no delays in capturing feedback and assigning tasks to our team, greatly enhancing our productivity. The capability to track progress effectively is another bonus that keeps our projects and timelines on target. My clients also love Userback as it reinforces our position as a serious UX agency, enabling us to provide swift and efficient feedback management. Overall, Userback significantly reduces the complexities involved in web-based testing, making it an indispensable tool for us. Review collected by and hosted on G2.com.

I find the lack of mobile app testing functionality in Userback limiting, as our app development agency needs a tool for mobile UAT similar to what Userback does for web. Additionally, the absence of an AI prompt engine to translate feedback for developers and designers slows down the process. I also feel the need for a library of dev/UX/UI/testing terminology to help capture needs succinctly. The inability to record testing sessions with analytics and track users’ eye movements, as well as record users via camera during testing, are significant drawbacks. Moreover, I'd appreciate more integrations with other tools to enhance the overall functionality. Review collected by and hosted on G2.com.