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4.8 out of 5
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Userback
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175 Userback Reviews
4.8 out of 5
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Overall Review Sentiment for Userback
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AM
Verified User in Marketing and Advertising
Small-Business(50 or fewer emp.)
What do you like best about Userback?
Easy to use and efficient. I did not need a training to be able to use it quickly. Review collected by and hosted on G2.com.
What do you dislike about Userback?
For my liking, I did not notice anything majour that I disliked. Review collected by and hosted on G2.com.
AC
Verified User in Computer Software
Mid-Market(51-1000 emp.)
What do you like best about Userback?
Best way to capture feedback & assign it to the team internally & option to have communication internally. Review collected by and hosted on G2.com.
What do you dislike about Userback?
Sometime user identity doesn't work with the users. Review collected by and hosted on G2.com.
SG
Sidd G.
Vice President of Development
Small-Business(50 or fewer emp.)
What do you like best about Userback?
- Session Replay, Console Logs are built in ! Jira integration is also very nice. Review collected by and hosted on G2.com.
What do you dislike about Userback?
- Targeting users is a bit clunky (it requires me to give them a custom query parameter). Perhaps have a way to target users by login credentials ? SOme users have reported that the admin console freezes up and/or crashes. Review collected by and hosted on G2.com.
CC
Verified User in Computer Software
Small-Business(50 or fewer emp.)
AC
Audrey C.
Small-Business(50 or fewer emp.)
AC
Verified User in Computer Software
Small-Business(50 or fewer emp.)
AO
Verified User in Online Media
Small-Business(50 or fewer emp.)
What do you like best about Userback?
Userback is easy to use, good ui and simple to navigate. UX and functionality is good too. Review collected by and hosted on G2.com.
What do you dislike about Userback?
Until now, I haven't found a dislike thing about Userback. Review collected by and hosted on G2.com.
AN
Ardhika Lutfi N.
Founder
Small-Business(50 or fewer emp.)
What do you like best about Userback?
I really like the UI which is so simple and easy to use for our users to send a screenshot or even video feedback when errors occurred on our website. We help them better by replicating the issues that happen and finding a solution for them. We also use some features for our Internal designer use to collaboratively work on reviewing a design project by uploading a draft design to the platform and inviting our team to review them. Review collected by and hosted on G2.com.
What do you dislike about Userback?
I don't have any complaints so far about the product simply because it fits in with my use case. I'm an early user of Userback and seeing them growing so fast by hearing people's feedback, I'm happy to use them for a long time. Review collected by and hosted on G2.com.
PG
Phil G.
Associate Veterinarian
Small-Business(50 or fewer emp.)
What do you like best about Userback?
Easy to set up specific projects so all info stays united under that project. The easy addition of other team members who need be involved, communicate and manage process cycle makes it clear for everyone (including clients) on what needs address why someone did something in the past or will do again next week- as long they are following outlined procedures well! A great feature about this system is there feedback button - you'll only see it if your logged into account because anyone not signed onto an existing session; which helps protect privacy Review collected by and hosted on G2.com.
What do you dislike about Userback?
*The introduction video explains the process for designers and clients as well. The use cases on this site offer more information about how it works, but we could also look at our main website to get a better understanding of what's happening.*
*It seems like there are still some details that need work - such as figuring out where feedback should go in relation with design choices or something else not quite clear enough when looking at all three tabs together (Input). Additionally, I don't know if "Design" needs anything before going into its own section because you can see concepts without applying them yet just by scrolling through pages instead Review collected by and hosted on G2.com.
AP
Verified User in Public Relations and Communications
Small-Business(50 or fewer emp.)
Userback Categories on G2
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