Upland Panviva Pros and Cons

Perform all employee training on Panviva and assuring our teams have one source of truth for information and workflows. Review collected by and hosted on G2.com.

Getting info from others in the company. Hard to get current employees to hardwire utilizaition. Review collected by and hosted on G2.com.

Our Customer Success team has used Panviva for several years and we have found it to be very effective in assiting staff with inquries. The tool is accessed mutiple times a day, on various topics. Many of our inquiries are complex. With the ability for staff to "drill down" into information, staff are able to easliy access and provide accurate information.

We have had very few issues and outages - the overall support has been great. Review collected by and hosted on G2.com.

I suggest better tools for making more global changes to the product. Review collected by and hosted on G2.com.

- The ability to layer information using task flows, secondary windows, image maps and pop-ups means less experienced team members can drill down for further explanation if required, while more experienced users are not required to scroll through reams of basic information.

- The "workflow" functionality takes the admin overhead out of document control tasks as Authors, Reviewers and Approvers receive system triggers to review, update and feedback via SupportPoint.

-We regularly run reports on system utilisation, most accessed documents and most searched for key words etc. to inform our approach to creating an effective work instruction respository . Review collected by and hosted on G2.com.

More text formatting features would be useful Review collected by and hosted on G2.com.

Super easy to author procedures and our customers who follow our procedures love it.

Many features to explore, and a step up from our old version of Supportpoint.

Excellent customer support, when and if needed.

We use the tool daily and you always come across something that's new. Review collected by and hosted on G2.com.

No downsides at all, it's a really good tool Review collected by and hosted on G2.com.

We really appreciate the ease in which we have been able to expand Panviva to meet the needs of our teams. The need to update and change information in the tool on a day to day basis is high and Panviva is a life-saver for our team supporting patient health and well-being. Review collected by and hosted on G2.com.

As we grow searchability is something we need to get better at creating. Less about the tool and more about the many phrases and acroymns in our landscape. Review collected by and hosted on G2.com.

What I like best about Panviva is the ability to develop & upload documents within minutes. As a tech writer I often receive urgent requests that impact our processes. Panviva allows us to upload pdf, word, excel documents, and images litereally within minutes. For important updates, every second counts when providing crucial information to our customer support teams. Review collected by and hosted on G2.com.

What I dislike about Panviva is the inability to create documents with color, such as a grid or background. Due to the various types of policies offered by BSWHP, there are restrictions for some benefits. It would be nice to have the ability to create a colorful grid or highlight an item to call out details for those particular groups. Review collected by and hosted on G2.com.

It improves the performance of our team by being a one stop resource for multiple policies and procedures. Users are able to find information quickly allowing them to be more efficient in their work. Review collected by and hosted on G2.com.

I would like to see more options for formatting to make content more visually appealing. Review collected by and hosted on G2.com.

Easy to navigate and helpful for step by step procedures. Builds consistency in experience for our customers when used correctly. Allows our staff to feel confident in providing answers to our customers. Review collected by and hosted on G2.com.

While this tool is highly customizable, it also requires staff to maintain and manage the content. As a user, you need to create a sustainable structure that needs to be monitored and maintained to prevent the information from becoming unusable, stale or unwieldly. Review collected by and hosted on G2.com.

Panviva houses all procedures and/or process flows in one centralized location. It allows for real time updates in order to have a main source of truth knowledgebase. Review collected by and hosted on G2.com.

Comparing version history is a great feature, but it's not always easy to extract prior versions of a document into PDF form or compare changes from one version to the next. Review collected by and hosted on G2.com.

I generally find this knowledge base useful, very user friendly Review collected by and hosted on G2.com.

it has had some brief periods of not working Review collected by and hosted on G2.com.