Upland Panviva Features
What are the features of Upland Panviva?
Administration
- User, Role, and Access Management
- Performance and Reliability
Compliance
- Policies and Controls
- Data Governance
- Compliance
- Auditing
Data Security
- Risk Data Attributes
- Data Transport
- Access Management
- Multi-Factor Authentication
Knowledge Management
- Knowledge Base
- Publishing Workflows
- Analytics
Customer Support
- Intelligent Search
- Decision Trees
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Upland Panviva Categories on G2
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Self-Service Experience
Knowledge Base | Based on 16 Upland Panviva reviews. Provides a repository of information that can be used by those seeking support. | 85% (Based on 16 reviews) | |
Searchable Articles | Based on 14 Upland Panviva reviews. Makes articles in the knowledge base searchable on the web. | 80% (Based on 14 reviews) | |
Community Forums | Based on 12 Upland Panviva reviews. Enables users to engage with other users to solve common issues. | 81% (Based on 12 reviews) | |
Mobile Optimization | Optimizes the customer self-service experience on mobile devices 12 reviewers of Upland Panviva have provided feedback on this feature. | 78% (Based on 12 reviews) | |
Personalization | Gives the user targeted, personalized results based on their activity or preferences 12 reviewers of Upland Panviva have provided feedback on this feature. | 86% (Based on 12 reviews) |
Self-Service Platform
Branding | Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. This feature was mentioned in 12 Upland Panviva reviews. | 83% (Based on 12 reviews) | |
Integrations | As reported in 12 Upland Panviva reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools | 83% (Based on 12 reviews) |
Administration
Database Management | As reported in 24 Upland Panviva reviews. Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable. | 84% (Based on 24 reviews) | |
Data Workflows | As reported in 24 Upland Panviva reviews. Operationalizes data delivery workflows to easily scale repeatable preparation needs | 84% (Based on 24 reviews) | |
Issue Management | Provide workflows to create and escalate issues related to risks and requests This feature was mentioned in 24 Upland Panviva reviews. | 85% (Based on 24 reviews) | |
Integrations | Integrates with live chat, chatbots, help desk, or other customer service software 24 reviewers of Upland Panviva have provided feedback on this feature. | 80% (Based on 24 reviews) | |
User, Role, and Access Management | As reported in 25 Upland Panviva reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 92% (Based on 25 reviews) | |
Performance and Reliability | Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took 27 reviewers of Upland Panviva have provided feedback on this feature. | 91% (Based on 27 reviews) |
Compliance
Policies and Controls | Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc. This feature was mentioned in 26 Upland Panviva reviews. | 87% (Based on 26 reviews) | |
Data Governance | Ensures user access management, data lineage, and data encryption 28 reviewers of Upland Panviva have provided feedback on this feature. | 89% (Based on 28 reviews) | |
Compliance | Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. This feature was mentioned in 26 Upland Panviva reviews. | 90% (Based on 26 reviews) | |
Auditing | Perform ad-hoc or ongoing IT audits at different levels of the company. This feature was mentioned in 26 Upland Panviva reviews. | 87% (Based on 26 reviews) |
Data Security
Risk Data Attributes | As reported in 26 Upland Panviva reviews. Identify risk data attributes such as description, category, owner, or hierarchy. | 79% (Based on 26 reviews) | |
Data Transport | Protects data with some form of encryption as it leaves your secure or local network. 25 reviewers of Upland Panviva have provided feedback on this feature. | 77% (Based on 25 reviews) | |
Access Management | Allows administrators to set user access privileges to permit approved parties to access sensitive data. This feature was mentioned in 26 Upland Panviva reviews. | 85% (Based on 26 reviews) | |
Multi-Factor Authentication | Requires a second level of authentication, such as sms messaging or customized tokens, to access data. This feature was mentioned in 26 Upland Panviva reviews. | 67% (Based on 26 reviews) |
Knowledge Pages
Templates | Provides pre-made templates for wiki pages and knowledge articles. 24 reviewers of Upland Panviva have provided feedback on this feature. | 81% (Based on 24 reviews) | |
In-Content Feedback | As reported in 24 Upland Panviva reviews. Allows users to leave feedback within a wiki page or knowledge article. | 87% (Based on 24 reviews) | |
Comments | Based on 23 Upland Panviva reviews. Allows users to comment on wiki pages or knowledge articles. | 78% (Based on 23 reviews) | |
Versioning and Version History | As reported in 24 Upland Panviva reviews. Allows users to see version history and return to previous versions of wiki pages. | 81% (Based on 24 reviews) | |
Decision Trees | Displays knowledge articles to be arranged in a decision tree. This feature was mentioned in 23 Upland Panviva reviews. | 78% (Based on 23 reviews) | |
Content Editor | Based on 22 Upland Panviva reviews. Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio | 82% (Based on 22 reviews) |
Knowledge Dissemination
Page Analytics | Provides data on wiki page and knowledge article use. 23 reviewers of Upland Panviva have provided feedback on this feature. | 78% (Based on 23 reviews) | |
Permissions | As reported in 23 Upland Panviva reviews. Allows administrators to provide permissions and gate pieces of content based on role. | 86% (Based on 23 reviews) | |
Knowledge Sharing | Offers additional tools that facilitate knowledge sharing and collaboration. This feature was mentioned in 23 Upland Panviva reviews. | 89% (Based on 23 reviews) | |
Notifications | Based on 23 Upland Panviva reviews. Notifies users when changes occur. | 83% (Based on 23 reviews) | |
Organization | Based on 22 Upland Panviva reviews. Allows knowledge pages to be organized into sections and subsections as needed | 87% (Based on 22 reviews) | |
Other Integrations | Based on 20 Upland Panviva reviews. Integrated with other tools to faciliate the sharing of information | 66% (Based on 20 reviews) | |
Knowledge Integrations | Integrates with other knowledge repositories in the business This feature was mentioned in 22 Upland Panviva reviews. | 79% (Based on 22 reviews) |
Knowledge Management
Knowledge Base | As reported in 27 Upland Panviva reviews. Enables the creation of an internal repository of knowledge articles | 95% (Based on 27 reviews) | |
Publishing Workflows | As reported in 25 Upland Panviva reviews. Provides workflows for writing, editing, approving, and publishing knowledge article content | 87% (Based on 25 reviews) | |
Analytics | Based on 25 Upland Panviva reviews. Helps users understand which knowledge articles are working and identifies areas of improvement | 77% (Based on 25 reviews) |
Customer Support
Intelligent Search | Based on 27 Upland Panviva reviews. Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query | 85% (Based on 27 reviews) | |
Decision Trees | As reported in 26 Upland Panviva reviews. Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues | 81% (Based on 26 reviews) |
