The ability to compartmentalize information is great.
The feedback system was rudimentary when we initially started using Panviva, but has greatly evolved and works very well now.
The ability to track a document's edit history has really helped with audits.
The ability to control who can view/edit/remove a document has helped us make sure the reps get the information they need without confusion.
The search functionality has greatly improved since we first started using Panviva and helps our reps efficiently find the information they require. Review collected by and hosted on G2.com.
I think our biggest frustration with Panviva are the issues with making mass changes across multiple documents. For example, if you create a template and then use that template across many pages--400 or more in our case--and then need to change something within the template, all documents with the template must be manually changed. There is no "parent" template that you can create and edit that will then edit all of the subsequent templates. Similarly, the global find-and-replace is a nice feature to have on the surface, but we've found that it is temperamental, buggy, and limited in what it can replace. In the 7 years that we've been using Panviva, it does not seem to have improved.
We dislike the limited functionality of the Side Window display. Our reps routinely open side windows for reference information while still using the core Panviva window to follow a procedure, but we are limited by the lack of left tab functionality for the side window display. (For example, a stand-alone window with an A-Z menu on the left side would have been very useful for us in numerous situations.)
The functionality of the Taskflow tab in which arrows always linearly point to the next task, even for branching tasks, is confusing to users and has basically led us not to use it.
Finally, more options for styles/formats, such as a third level of bulletpoints, when creating a document would be nice. Review collected by and hosted on G2.com.
94 out of 95 Total Reviews for Upland Panviva
Overall Review Sentiment for Upland Panviva
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Well, it is a solid tool for real-time resource management, especially in industries where accuracy and compliance are critical. It’s great for reducing the time employees spend searching for information, everything is structured and easy to find, which is a lifesaver in fast paced environments like customer support or healthcare or IT support systms where I work.. Review collected by and hosted on G2.com.
I somethimes struggle trying to integrate it woth a multi platform system. While it integrates with CRMs and other systems, tailoring it to match a company’s exact needs isn’t always straightforward. I often end up working within its structure rather than making it work for you. Review collected by and hosted on G2.com.
Lo que más valoro de Upland Panviva es su equilibrio entre su potencia y su practicidad. Encuentro que no es solo una plataforma repleta de funciones, sino que también a parte es muy fácil de usar. Desde el primera vez que la usé me impresionó la facilidad con que pude implementarla e integrarla. La excelente atención al cliente que recibida fue excelente, ya que fueron receptivos y serviciales, y nos guiaron en cada paso. Ahora quiero usarla todo el tiempo. Review collected by and hosted on G2.com.
La documentación es útil, sin embargo, a veces en lo personal a mi me gustaría tener tutoriales o ejemplos con más detalles. Review collected by and hosted on G2.com.
I love how easy is to navigate and get use to the software. I doesn't require too much expertise if you're new on this field. Review collected by and hosted on G2.com.
More connectivity options could be added but other than that, everything is well designed. Review collected by and hosted on G2.com.
It is very user friendly, both from the Admin side and User side. It does cut down on how often team members need to reach out for help because they are able to search and find the answers themselves quickly. You can integrate it with other programs like a website or salesforce platforms. It can be set up to be used by external users like customers looking for answers on your public website. You tailor it to your companies colors with images and create engagement with the team through creative scavenger hunts you design within the platform. Its a living encyclopidia of knowlage. Review collected by and hosted on G2.com.
Being able to embed videos would be useful, but Panviva can link out to websites so there are ways around that. Review collected by and hosted on G2.com.
I'm pleased with how easy it is to create and edit content in Panviva as an administrator, and the wide range of content types that can be created in Panviva and linked from other sources. I work with Panviva every day and tell my network about it whenever I get the chance. Review collected by and hosted on G2.com.
In the future I would love to see more reporting and analytics capabilities in Panviva, and a greater range of reports that could be generated. Review collected by and hosted on G2.com.
I like that with Panviva there are multiple ways to use the system. I use it for not only instructional material but product material. I the program nearly every day. Review collected by and hosted on G2.com.
Sometimes the system can glitch when working with images but this is an easy thing to work around. Review collected by and hosted on G2.com.
I like the ease of use of Panviva. It's great for writing procedures and I can resolve many simple problem myself because they are so logical. I find is really easy to negotiate my way around - a no fuss tool. Review collected by and hosted on G2.com.
A few hitches with sizing and position of the windows that do not remain to my desired requirements Review collected by and hosted on G2.com.
The purpose and uses, as demoed made it look like a no brainer Review collected by and hosted on G2.com.
Found it to be dificult to adapt to, primarily because of limitation in customization. Also concern for loss of data with backup limitations Review collected by and hosted on G2.com.
Panviva is a powerful knowledge base system that excels in providing real-time guidance. Its easy-to-navigate interface helps new employees quickly get up to speed. Step-by-step instructions and a searchable knowledge base reduce the learning curve, enabling new hires to perform tasks confidently and accurately. Review collected by and hosted on G2.com.
Panviva's formatting capabilities are somewhat limited, resulting in difficulties creating and maintaining complex document structures. The formatting options can be restrictive, making it challenging to produce visually appealing and well-organized documents. Review collected by and hosted on G2.com.
The best part of Panviva is the ability to customize the look of the information from a call center agents point of view. Making it easy to drill down into exactly what product the customer needs based on a couple simple questions to work through the flow in panviva. Review collected by and hosted on G2.com.
The ease of creating new pages takes quite a bit of time to get it perfect, wish there was a better way to upload the content and arrange as nessecary. Review collected by and hosted on G2.com.
