--- title: Upfront Reviews meta\_title: 'Upfront Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 20 reviews by the users' company size, role or industry to find out how Upfront works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 20 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Upfront Reviews & Product Details Upfront’s patient engagement platform digitally guides every patient to the care they need. Upfront enhances patients' care experience through hyper-personalized, omnichannel outreach. Only the Upfront platform analyzes clinical and patient-reported data fused with psychographic segmentation and behavioral science to deeply personalize communications, activating patients to complete necessary care, show up for visits, and close any gaps in care. Upfront is rooted in partnership, leveraging best-in-class healthcare expertise to maximize the impact of its technology to deliver a next-generation patient experience. Upfront Healthcare offers more than 120 use cases across patient acquisition and retention, helping its clients solve a variety of Clinical, Operational & Financial challenges: • 2-4x increase in patient engagement • Increased scheduling rates by 40% • 50% fewer ED visits • Decreased no-show rates by 22% • 52% cancelled visits shifted to rescheduled • 93% click through rate for complex patient care journeys • 32 FTEs of time savings annually • 4x increase in patient payments within 10 days of ‘go live’ • 24% increase in collections of bad debt (over 120 days due) • \>50% reduction in paper statement and postage costs through automation • Reversed healthcare disparities, driving a comparable share of Medicaid patients to schedule care, despite sociodemographic barriers for engagement • Enhanced patient engagement results (4-6x industry average) The Partner You Can Trust • 4000+ client locations • HITRUST 2r certification • NIST Cybersecurity Framework certified • KLAS Censinet Cybersecurity • 20+ integrated Epic locations • Consolidated and integrated over 25+ vendors NOTE: Upfront acquired PatientBond in August 2022 * * * Seller [Upfront Healthcare](https://www.g2.com/sellers/upfront-healthcare) Discussions [Upfront Community](https://www.g2.com/products/upfront-healthcare-upfront/discuss) Overview by Brent Walker Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/upfront-healthcare-upfront/pricing) ## Top-Rated Alternatives [ ![Weave](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Carepatron](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carepatron") Carepatron 4.5/5(699) ](https://www.g2.com/products/carepatron/reviews) [ View All Alternatives ](https://www.g2.com/products/upfront-healthcare-upfront/competitors/alternatives) ## User Insights Average based on 20 real user reviews. Implementation Time 1 month [Log in to unlock pricing and user insights](/login) ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 5/21/2021 "Long-term partnership with innovative team" 5/5 What do you like best about Upfront? We have worked with the PatientBond team for over five years. We use them for all our patient communications, including text messaging, surveys, newsletters, and payment reminders. The survey dashboard is handy. Review collected by and hosted on G2.com. What do you dislike about Upfront? The system has many moving parts, occasionally we have something that breaks, but they are always quick to respond. Review collected by and hosted on G2.com. What problems is Upfront solving and how is that benefiting you? The survey dashboard allows our clinic management teams to respond to any issues that may be occurring quickly. The reporting capabilities help us manage multiple locations easily. It is convenient to message our patients on new services or other pertinent information. The bill payment reminders quickly improved our collections process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 8/9/2021 "PB gets us the results we hope to see" 4.5/5 What do you like best about Upfront? Mark is always quick to respond to me, and PB can always get us the results we are looking for. When we need something developed, they get it done! Review collected by and hosted on G2.com. What do you dislike about Upfront? I would like more intuitive reporting, however i believe that is an option with the new patient portal so we will be looking into that Review collected by and hosted on G2.com. Recommendations to others considering Upfront: Set up a meeting with the team to get a thorough demo- they give you the red carpet treatment and answer all of your questions Review collected by and hosted on G2.com. What problems is Upfront solving and how is that benefiting you? We are utilizing click to pay messaging and have noticed extreme spikes in patient payments Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") EH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 4/23/2021 "Urgent Care Client" 4/5 What do you like best about Upfront? An always "yes we can" mentality and willingness to work together—it's a refreshing change from most vendors who are painfully rigid in their offerings and terms of their partnership Review collected by and hosted on G2.com. What do you dislike about Upfront? Take a reactive/passive approach to partnership. By no means am I wanting an aggresive sales team! Rather, I often feel I am asking if we can use the data to do X, or is there a way for us to do Y. The answer if usually yes, but if they have greater visibility into my direct and adjacent category— what do they see that I can't??? Review collected by and hosted on G2.com. Recommendations to others considering Upfront: N/A Review collected by and hosted on G2.com. What problems is Upfront solving and how is that benefiting you? Better understanding our MVP target and what that means for how we grow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SK Steve K. Vice President of Population Health Enterprise (\> 1000 emp.) 4/13/2021 "Great insights" 5/5 What do you like best about Upfront? The strong scientific underpinnings of their approach; the flexibility and willingness to customize; the transparency; the actionability and applicability of those insights. Review collected by and hosted on G2.com. What do you dislike about Upfront? I can't really think of anything I would say I dislike. Review collected by and hosted on G2.com. What problems is Upfront solving and how is that benefiting you? engaging difficult-to-engage patients in managing their health; we've achieved contact rates we are not able to get on our own. Too soon to tell if that contact results in desired patient behavior change but lots of promise. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RG Rojean G. Marketing Manager Small-Business (50 or fewer emp.) 4/14/2021 "Lockport Express Medical" 4.5/5 What do you like best about Upfront? Ability to read patient's experiences quickly and user-friendly! Review collected by and hosted on G2.com. What do you dislike about Upfront? I feel we have used the program to help us reach daily goals and it enables us to see patient concerns on a daily basis. I have not come across anything that we dislike yet. Review collected by and hosted on G2.com. What problems is Upfront solving and how is that benefiting you? Patient feedback and their concerns. The ability to view their responses quickly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JM Jeffrey M. Director Mid-Market (51-1000 emp.) 5/20/2021 "Above and beyond what has been asked of them" 5/5 What do you like best about Upfront? Ease of use for the patients. Ease-of-use to manipulate any reports.Timely responses regarding any questions or concerns, especially from our representative Steven Cundick Review collected by and hosted on G2.com. What do you dislike about Upfront? Nothing at this time.Surveys are short and sweet. Exactly what the customer wants Review collected by and hosted on G2.com. What problems is Upfront solving and how is that benefiting you? Patient Bond replaced our in-house surveys and have made a world of difference in our customer satisfaction and our employee satisfaction Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 5/25/2021 "Very friendly staff" 4.5/5 What do you like best about Upfront? Whenever we had issues, PatientBond was quick to fix it. Review collected by and hosted on G2.com. What do you dislike about Upfront? We had an issue in the past with an employee not being responsive, but he was removed from our group and the issue got solved Review collected by and hosted on G2.com. What problems is Upfront solving and how is that benefiting you? PatientBond sends text reminders to our patients who have an overdue invoice with us. The benefit is receiving revenue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") EM Verified User in Medical Practice Mid-Market (51-1000 emp.) 5/21/2021 "Great partner for patient engagement!" 4.5/5 What do you like best about Upfront? Flexibility in speeding up for something urgent or slowing down if need be. Many software vendors are locked into the sprint model and can't flex based on the changing business needs of the client. Review collected by and hosted on G2.com. What do you dislike about Upfront? Have yet to kick off the official pilot so can't fully speak to this question yet. Review collected by and hosted on G2.com. What problems is Upfront solving and how is that benefiting you? Improved the communication of negative COVID test results for patients. Looking forward to engaging with patients outside of the clinic for the pilot. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller KM Kevin M. Administrator Mid-Market (51-1000 emp.) 4/16/2021 "PtBond experience" 5/5 What do you like best about Upfront? Customization and flexibility and communication Review collected by and hosted on G2.com. What do you dislike about Upfront? User interface not as "slick" as competitors Review collected by and hosted on G2.com. What problems is Upfront solving and how is that benefiting you? we are connecting to patients and getting reviews and feedback Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 4/16/2021 "Helpful billing hand" 3.5/5 What do you like best about Upfront? Patient Bond has the most helpful staff along with efficient turn around time. Review collected by and hosted on G2.com. What do you dislike about Upfront? Havent disliked anything yet. They are very informative in all aspects. Review collected by and hosted on G2.com. What problems is Upfront solving and how is that benefiting you? Patient Bond has helped increase our on-time payments by sending reminders to patients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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