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Upfront
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Upfront
By Upfront Healthcare
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4.7 out of 5 stars
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Upfront Reviews & Product Details - Page 2

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Upfront Overview

Editedit
What is Upfront?

Upfront’s patient engagement platform digitally guides every patient to the care they need. Upfront enhances patients' care experience through hyper-personalized, omnichannel outreach. Only the Upfront platform analyzes clinical and patient-reported data fused with psychographic segmentation and behavioral science to deeply personalize communications, activating patients to complete necessary care, show up for visits, and close any gaps in care. Upfront is rooted in partnership, leveraging best-in-class healthcare expertise to maximize the impact of its technology to deliver a next-generation patient experience. Upfront Healthcare offers more than 120 use cases across patient acquisition and retention, helping its clients solve a variety of Clinical, Operational & Financial challenges: • 2-4x increase in patient engagement • Increased scheduling rates by 40% • 50% fewer ED visits • Decreased no-show rates by 22% • 52% cancelled visits shifted to rescheduled • 93% click through rate for complex patient care journeys • 32 FTEs of time savings annually • 4x increase in patient payments within 10 days of ‘go live’ • 24% increase in collections of bad debt (over 120 days due) • >50% reduction in paper statement and postage costs through automation • Reversed healthcare disparities, driving a comparable share of Medicaid patients to schedule care, despite sociodemographic barriers for engagement • Enhanced patient engagement results (4-6x industry average) The Partner You Can Trust • 4000+ client locations • HITRUST 2r certification • NIST Cybersecurity Framework certified • KLAS Censinet Cybersecurity • 20+ integrated Epic locations • Consolidated and integrated over 25+ vendors NOTE: Upfront acquired PatientBond in August 2022

Upfront Details
Discussions
Upfront Community
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Product Description

Upfront activates patients before, after and between each visit with your health system to ensure every patient gets the care they need. Personalization is the key to the superior outcomes Upfront produces. Using advanced analytics, Upfront uniquely adapts communication channel and content to the individual, eliminating common barriers to patient engagement. And there’s no application to download or login to remember. Meet patients where they are while providing a frictionless patient experience, digitally guiding them to the services that they need while driving a significant return on investment for the health system and improving patient outcomes. With Upfront, you can deliver a differentiated patient experience that proactively engages each patient to: • Close care gaps (AWV, mammogram, colonoscopy etc.) • Schedule and attend visits prepped and ready to go • Reschedule rather than no show or cancel • Enroll patients in necessary services (care management or Medicare Advantage) • Improve medication adherence • Follow up after a transition of care • Prepare for an episode of care • Schedule open referrals

How do you position yourself against your competitors?

Upfront’s Key Differentiators Include:
1. Hyper-personalized communications driven by a proven psychographic model and behavioral science to motivate and activate patient behaviors
2. Single, scalable enterprise platform
3. Patient engagement research, insights and best practices through Upfront's Bartosch Patient Activation Institute
4. Industry-leading NPS and 3rd party satisfaction rankings
5. Delivering tangible, unprecedented outcomes
6. Healthcare expertise + unparalleled partnerships

Seller Details
Seller
Upfront Healthcare
HQ Location
Chicago, Illinois
LinkedIn® Page
www.linkedin.com
82 employees on LinkedIn®
BW
Overview Provided by:
Brent Walker

Recent Upfront Reviews

CJ
charisse j.Enterprise (> 1000 emp.)
4.5 out of 5
"Easy to work with"
I like the easy rapport of the team. The responses are timely and the collaboration was productive. Mark is great to work with. Setup was no hassle...
Read more
Gloria H.
GH
Gloria H.Mid-Market (51-1000 emp.)
4.5 out of 5
"Great Prompt service"
Patient Bond is extremely helpful when it comes to sending out notifications. I love the ability to send out E-mail blasts when we are opening up ...
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"PB gets us the results we hope to see"
Mark is always quick to respond to me, and PB can always get us the results we are looking for. When we need something developed, they get it done!
Read more
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Upfront Media

Upfront Demo - Visit Adherence Solution
Help your patients prepare for a successful visit, and reduce no-shows. Enable them to frictionlessly reschedule, not cancel, so that they keep their appointments for necessary care with your health system Understand post-visit service concerns so that you increase patient satisfaction
Upfront Demo - Annual Wellness Visit
Advanced personalization motivates patients to get the care they need
Upfront Demo - Curated Educational Content
Upfront delivers curated educational content using a variety of media to ensure patients understand their health conditions and are empowered to address them
Upfront Demo - Multilingual Content
Upfront delivers content in a range of languages to facilitate patient understanding and comprehension
Answer a few questions to help the Upfront community
Have you used Upfront before?
Yes

Video Reviews

Review by Muhammad T.
Upfront review by Muhammad T.
Play Upfront review by Muhammad T.
Patient Bond has increased our patient satisfaction and improved our providers' performance.
See all video reviews

20 Upfront Reviews

4.7 out of 5
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4.7 out of 5
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Overall Review Sentiment for UpfrontQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Upfront?

We have worked with the PatientBond team for over five years. We use them for all our patient communications, including text messaging, surveys, newsletters, and payment reminders. The survey dashboard is handy. Review collected by and hosted on G2.com.

What do you dislike about Upfront?

The system has many moving parts, occasionally we have something that breaks, but they are always quick to respond. Review collected by and hosted on G2.com.

What problems is Upfront solving and how is that benefiting you?

The survey dashboard allows our clinic management teams to respond to any issues that may be occurring quickly. The reporting capabilities help us manage multiple locations easily. It is convenient to message our patients on new services or other pertinent information. The bill payment reminders quickly improved our collections process. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Upfront?

Mark is always quick to respond to me, and PB can always get us the results we are looking for. When we need something developed, they get it done! Review collected by and hosted on G2.com.

What do you dislike about Upfront?

I would like more intuitive reporting, however i believe that is an option with the new patient portal so we will be looking into that Review collected by and hosted on G2.com.

Recommendations to others considering Upfront:

Set up a meeting with the team to get a thorough demo- they give you the red carpet treatment and answer all of your questions Review collected by and hosted on G2.com.

What problems is Upfront solving and how is that benefiting you?

We are utilizing click to pay messaging and have noticed extreme spikes in patient payments Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
EH
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Upfront?

An always "yes we can" mentality and willingness to work together—it's a refreshing change from most vendors who are painfully rigid in their offerings and terms of their partnership Review collected by and hosted on G2.com.

What do you dislike about Upfront?

Take a reactive/passive approach to partnership. By no means am I wanting an aggresive sales team! Rather, I often feel I am asking if we can use the data to do X, or is there a way for us to do Y. The answer if usually yes, but if they have greater visibility into my direct and adjacent category— what do they see that I can't??? Review collected by and hosted on G2.com.

Recommendations to others considering Upfront:

N/A Review collected by and hosted on G2.com.

What problems is Upfront solving and how is that benefiting you?

Better understanding our MVP target and what that means for how we grow. Review collected by and hosted on G2.com.

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SK
Vice President of Population Health
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Upfront?

The strong scientific underpinnings of their approach; the flexibility and willingness to customize; the transparency; the actionability and applicability of those insights. Review collected by and hosted on G2.com.

What do you dislike about Upfront?

I can't really think of anything I would say I dislike. Review collected by and hosted on G2.com.

What problems is Upfront solving and how is that benefiting you?

engaging difficult-to-engage patients in managing their health; we've achieved contact rates we are not able to get on our own. Too soon to tell if that contact results in desired patient behavior change but lots of promise. Review collected by and hosted on G2.com.

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RG
Marketing Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Upfront?

Ability to read patient's experiences quickly and user-friendly! Review collected by and hosted on G2.com.

What do you dislike about Upfront?

I feel we have used the program to help us reach daily goals and it enables us to see patient concerns on a daily basis. I have not come across anything that we dislike yet. Review collected by and hosted on G2.com.

What problems is Upfront solving and how is that benefiting you?

Patient feedback and their concerns. The ability to view their responses quickly. Review collected by and hosted on G2.com.

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JM
Director
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Upfront?

Ease of use for the patients. Ease-of-use to manipulate any reports.Timely responses regarding any questions or concerns, especially from our representative Steven Cundick Review collected by and hosted on G2.com.

What do you dislike about Upfront?

Nothing at this time.Surveys are short and sweet. Exactly what the customer wants Review collected by and hosted on G2.com.

What problems is Upfront solving and how is that benefiting you?

Patient Bond replaced our in-house surveys and have made a world of difference in our customer satisfaction and our employee satisfaction Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
UH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Upfront?

Whenever we had issues, PatientBond was quick to fix it. Review collected by and hosted on G2.com.

What do you dislike about Upfront?

We had an issue in the past with an employee not being responsive, but he was removed from our group and the issue got solved Review collected by and hosted on G2.com.

What problems is Upfront solving and how is that benefiting you?

PatientBond sends text reminders to our patients who have an overdue invoice with us. The benefit is receiving revenue. Review collected by and hosted on G2.com.

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Verified User in Medical Practice
EM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Upfront?

Flexibility in speeding up for something urgent or slowing down if need be. Many software vendors are locked into the sprint model and can't flex based on the changing business needs of the client. Review collected by and hosted on G2.com.

What do you dislike about Upfront?

Have yet to kick off the official pilot so can't fully speak to this question yet. Review collected by and hosted on G2.com.

What problems is Upfront solving and how is that benefiting you?

Improved the communication of negative COVID test results for patients. Looking forward to engaging with patients outside of the clinic for the pilot. Review collected by and hosted on G2.com.

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KM
Administrator
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Upfront?

Customization and flexibility and communication Review collected by and hosted on G2.com.

What do you dislike about Upfront?

User interface not as "slick" as competitors Review collected by and hosted on G2.com.

What problems is Upfront solving and how is that benefiting you?

we are connecting to patients and getting reviews and feedback Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Upfront?

Patient Bond has the most helpful staff along with efficient turn around time. Review collected by and hosted on G2.com.

What do you dislike about Upfront?

Havent disliked anything yet. They are very informative in all aspects. Review collected by and hosted on G2.com.

What problems is Upfront solving and how is that benefiting you?

Patient Bond has helped increase our on-time payments by sending reminders to patients. Review collected by and hosted on G2.com.

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Upfront Categories on G2
Patient Engagement
Patient Engagement

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