--- title: Upfront Reviews meta_title: 'Upfront Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 20 reviews by the users' company size, role or industry to find out how Upfront works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 20 scale: '5' date_modified: '2026-07-07' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Upfront Reviews **Vendor:** Upfront Healthcare **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.7/5.0 **Total Reviews:** 20 ## About Upfront Upfront’s patient engagement platform digitally guides every patient to the care they need. Upfront enhances patients' care experience through hyper-personalized, omnichannel outreach. Only the Upfront platform analyzes clinical and patient-reported data fused with psychographic segmentation and behavioral science to deeply personalize communications, activating patients to complete necessary care, show up for visits, and close any gaps in care. Upfront is rooted in partnership, leveraging best-in-class healthcare expertise to maximize the impact of its technology to deliver a next-generation patient experience. Upfront Healthcare offers more than 120 use cases across patient acquisition and retention, helping its clients solve a variety of Clinical, Operational & Financial challenges: • 2-4x increase in patient engagement • Increased scheduling rates by 40% • 50% fewer ED visits • Decreased no-show rates by 22% • 52% cancelled visits shifted to rescheduled • 93% click through rate for complex patient care journeys • 32 FTEs of time savings annually • 4x increase in patient payments within 10 days of ‘go live’ • 24% increase in collections of bad debt (over 120 days due) • \>50% reduction in paper statement and postage costs through automation • Reversed healthcare disparities, driving a comparable share of Medicaid patients to schedule care, despite sociodemographic barriers for engagement • Enhanced patient engagement results (4-6x industry average) The Partner You Can Trust • 4000+ client locations • HITRUST 2r certification • NIST Cybersecurity Framework certified • KLAS Censinet Cybersecurity • 20+ integrated Epic locations • Consolidated and integrated over 25+ vendors NOTE: Upfront acquired PatientBond in August 2022 ## Upfront Reviews ### 1. Great Prompt service **Rating:** 4.5/5.0 stars **Reviewed by:** Gloria H. | Director of RCM, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Upfront?** Patient Bond is extremely helpful when it comes to sending out notifications. I love the ability to send out E-mail blasts when we are opening up a new center or simply promoting new services to the community. The turnaround time is very quick and highly recommend their services. **What do you dislike about Upfront?** Currently, we are very satisfied with the service. **Recommendations to others considering Upfront:** n/a **What problems is Upfront solving and how is that benefiting you?** n/a ### 2. Patient Bond has increased our patient satisfaction and improved our providers' performance. **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad T. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2021 **What do you like best about Upfront?** I really like the dashboard and the quarterly reviews. The customer service and support are prompt, easy, and always on top of it. I think our account manager is super helpful and very willing to make changes to the dashboard, workflow, product, and anything else. The entire team is thinking of additional ways that they could help implementing and changing to improve our business. The other thing that we really enjoy is the dashboard and all of the features available in it. It's also very customized to our needs. **What do you dislike about Upfront?** I don't dislike anything. I guess the only thing that I could say is information from other sources, but that's hard if other sources aren't allowing this. I wish there was more to write in this section as I don't shy away from improving a product, but they are always looking to expand their own business as much as everyone else's. **What problems is Upfront solving and how is that benefiting you?** We are solving our patient experience and we have seen an increase in reviews and provider scores. Patient bond has increased our response rate, our Google reviews, our Google scores, provider scores, and more. This has made our patients extremely satisfied with the service that we have been providing them. Through the pandemic, we have implemented different protocols and Patient Bond has helped us with releasing this information out to patients through text messages and emails. Furthermore, Patient Bond's payment reminders are super helpful and extremely convenient and provide a high ROI. ### 3. Highly Recommend, Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Bree M. | Director Of Marketing And Community Relations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2021 **What do you like best about Upfront?** Not only is their product extremely beneficial and valuable to our business, but the people who work there make it even better. Their customer service is top-notch and they make you feel like you're always a priority and well taken care of. **What do you dislike about Upfront?** Sometimes the dashboard can be confusing, but the PatientBond team is very good about communication and training. I recommend once you use PatientBond to set up training and have it recorded so you can refer back to it from time to time. **Recommendations to others considering Upfront:** I highly recommend their services. They are a pleasure to work with. They make it where they are partnering with your company and not just an add-on. They care about their clients and will help customize their product to fit your company's needs. I highly recommend using them if you're looking for a way to engage with your customers, while knowing they have your back when it comes to questions, comments, feedback, or something they need to fix if something goes wrong. **What problems is Upfront solving and how is that benefiting you?** Connecting with our patients and customers. It's a great way to show our patients and customers that we truly care about their visit experience and we do it all in a way where it's organized and streamlined. We have realized that just by asking our patients how they are feeling after their visit provides not only excellent customer service but a personal touch to their visit experience as a whole. And it identifies if someone has a poor experience that we should contact them right away to make things right (and avoid having them rate us poorly on online review websites such as Yelp). ### 4. Increase your Revenue **Rating:** 4.5/5.0 stars **Reviewed by:** Bonnie P. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2021 **What do you like best about Upfront?** The staff at Patient Bond are very helpful. They work to customize your texts to patients and set up the schedule for the texts regarding their accounts. The reports are very detailed, and we are seeing positive results in our A/R **What do you dislike about Upfront?** We were new to the program, and it took some time to develop our messages, and edit them so we liked what they said and felt that the patient would be receptive to the message. **Recommendations to others considering Upfront:** Great group to work with. Worth the money **What problems is Upfront solving and how is that benefiting you?** WE have seen our A/R improve as patients will respond to the message and pay their bill prior to having a statement be sent. Not only do we get our payments faster, it saves us the cost of the sending out statements by our billing company ### 5. Senior VP of Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Jill C. | Vice President of Clinical Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2021 **What do you like best about Upfront?** The Customer Service and support is amazing. The team goes above and beyond to support us. Since using Patiebt Bond, our star rating has improved from 3.6 stars to 4.3 stars and are online presence with reviews has skyrocketed. **What do you dislike about Upfront?** I have to be honest, I can not think of anything. Very impressed with all services they offer. **What problems is Upfront solving and how is that benefiting you?** We are working with online reviews and love that if a patient gives us a 0-6 on our NPS score we get an automatic email to contact the patient. The other piece if they give us a 9 or 10, they get a link to post a review. This benefit has increased our reviews, March we had over 800 reviews posted for Arizona and Texas. ### 6. PatientBond - Great Partner with a Flexible Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2021 **What do you like best about Upfront?** Easy, flexible solutions to engage patients. Transparent, honest company with a great team who works with our company as an extension of our team. In my experience, the return in working with PatientBond has been fast in delivering increased engagement with patients at a lower cost. **What do you dislike about Upfront?** Their platform is very flexible and customizable, but we would love the system to integrate better into our EMR. This is a challenge for all of our vendors to work through or find workarounds. **What problems is Upfront solving and how is that benefiting you?** The biggest problems we solve with PatientBond are patient engagement throughout the patient journey - from post-visit communication to patient satisfaction feedback to simplifying billing and collections. The benefits were immediate with higher CSAT scores, online reviews, increased connection with the patient for improvements, and also increased online patient payments. ### 7. Patient Bond has been a great service for me **Rating:** 5.0/5.0 stars **Reviewed by:** Amit G. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2021 **What do you like best about Upfront?** I like the integration and the detail that the service provides with regards to information it sends me. Patient reviews are vital, along with being able to follow up with patients to see that they are feeling better; Patient Bond excels in both categories and is a very cost effective upgrade to our system. **What do you dislike about Upfront?** There really isn't anything to dislike about the service, it performs as expected and then some. I need to personally do a better job of taking advantage of the other services that they offer. **Recommendations to others considering Upfront:** Sign up quick! **What problems is Upfront solving and how is that benefiting you?** Two big ones; consistently receiving patient feedback in a timely fashion and creating a non manual system to follow up with patients that need additional help or not. Both were solved by the integration, and we are able to tackle negative experiences before it hits Google, and patients are happy that we are reaching out to them to see how they are doing. ### 8. A Flexible Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2021 **What do you like best about Upfront?** Patient Bond (PB) has always been willing to listen and develop solutions that solved real problems with our engagement with patients/customers. **What do you dislike about Upfront?** Their size and clout is still not large enough to get adjacent technologies to integrate more extensively, limiting the addition of valuable services. **What problems is Upfront solving and how is that benefiting you?** -- Facilitation of online and internal ratings of patient satisfaction -- highly satisfied. -- Enabling the management of patient feedback allowing the organization to measure performance as well as conduct service recovery in a timely manner when patients are not satisfied. Highly satisfied. -- Automating the post-visit follow up with patients allowing staff to focus on those patients most in need of additional assistance. This has made the staff more efficient and made the patient feel well taken care of. -- Highly satisfied ### 9. Outstanding partner for patient outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Laura V. | Director of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Upfront?** The implementation team at PatientBond is very easy to work with. They take the time to understand what we are trying to accomplish, make suggestions to improve the overall customer experience, and implement the system quickly. **What do you dislike about Upfront?** We have not been able to measure the effect of psychographic segmentation ourselves. **What problems is Upfront solving and how is that benefiting you?** PatientBond is an effective way to conduct outreach without having to install an app or another tool on a device. It reaches people easily with nothing to install so it is very easy for our customers to use. ### 10. Easy to work with **Rating:** 4.5/5.0 stars **Reviewed by:** charisse j. | IT Support, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Upfront?** I like the easy rapport of the team. The responses are timely and the collaboration was productive. Mark is great to work with. Setup was no hassle and changes are implemented quickly. **What do you dislike about Upfront?** I have not had any issues so far. We have been working with them for about 6 months. Things have been going well. **Recommendations to others considering Upfront:** Good company and great people. It has made a difference in our customer interaction. **What problems is Upfront solving and how is that benefiting you?** They are assisting us with customized text messaging for our patients. We are increasing patient contact. That is resulting in better customer information, insurance and payments. That is a big win for healthcare. We needed to make up ground after Covid. ### 11. Long-term partnership with innovative team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2021 **What do you like best about Upfront?** We have worked with the PatientBond team for over five years. We use them for all our patient communications, including text messaging, surveys, newsletters, and payment reminders. The survey dashboard is handy. **What do you dislike about Upfront?** The system has many moving parts, occasionally we have something that breaks, but they are always quick to respond. **What problems is Upfront solving and how is that benefiting you?** The survey dashboard allows our clinic management teams to respond to any issues that may be occurring quickly. The reporting capabilities help us manage multiple locations easily. It is convenient to message our patients on new services or other pertinent information. The bill payment reminders quickly improved our collections process. ### 12. PB gets us the results we hope to see **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Upfront?** Mark is always quick to respond to me, and PB can always get us the results we are looking for. When we need something developed, they get it done! **What do you dislike about Upfront?** I would like more intuitive reporting, however i believe that is an option with the new patient portal so we will be looking into that **Recommendations to others considering Upfront:** Set up a meeting with the team to get a thorough demo- they give you the red carpet treatment and answer all of your questions **What problems is Upfront solving and how is that benefiting you?** We are utilizing click to pay messaging and have noticed extreme spikes in patient payments ### 13. Urgent Care Client **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2021 **What do you like best about Upfront?** An always "yes we can" mentality and willingness to work together—it's a refreshing change from most vendors who are painfully rigid in their offerings and terms of their partnership **What do you dislike about Upfront?** Take a reactive/passive approach to partnership. By no means am I wanting an aggresive sales team! Rather, I often feel I am asking if we can use the data to do X, or is there a way for us to do Y. The answer if usually yes, but if they have greater visibility into my direct and adjacent category— what do they see that I can't??? **Recommendations to others considering Upfront:** N/A **What problems is Upfront solving and how is that benefiting you?** Better understanding our MVP target and what that means for how we grow. ### 14. Great insights **Rating:** 5.0/5.0 stars **Reviewed by:** Steve K. | Vice President of Population Health, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2021 **What do you like best about Upfront?** The strong scientific underpinnings of their approach; the flexibility and willingness to customize; the transparency; the actionability and applicability of those insights. **What do you dislike about Upfront?** I can't really think of anything I would say I dislike. **What problems is Upfront solving and how is that benefiting you?** engaging difficult-to-engage patients in managing their health; we've achieved contact rates we are not able to get on our own. Too soon to tell if that contact results in desired patient behavior change but lots of promise. ### 15. Lockport Express Medical **Rating:** 4.5/5.0 stars **Reviewed by:** Rojean G. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2021 **What do you like best about Upfront?** Ability to read patient's experiences quickly and user-friendly! **What do you dislike about Upfront?** I feel we have used the program to help us reach daily goals and it enables us to see patient concerns on a daily basis. I have not come across anything that we dislike yet. **What problems is Upfront solving and how is that benefiting you?** Patient feedback and their concerns. The ability to view their responses quickly. ### 16. Above and beyond what has been asked of them **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey M. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Upfront?** Ease of use for the patients. Ease-of-use to manipulate any reports.Timely responses regarding any questions or concerns, especially from our representative Steven Cundick **What do you dislike about Upfront?** Nothing at this time.Surveys are short and sweet. Exactly what the customer wants **What problems is Upfront solving and how is that benefiting you?** Patient Bond replaced our in-house surveys and have made a world of difference in our customer satisfaction and our employee satisfaction ### 17. Very friendly staff **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Upfront?** Whenever we had issues, PatientBond was quick to fix it. **What do you dislike about Upfront?** We had an issue in the past with an employee not being responsive, but he was removed from our group and the issue got solved **What problems is Upfront solving and how is that benefiting you?** PatientBond sends text reminders to our patients who have an overdue invoice with us. The benefit is receiving revenue. ### 18. Great partner for patient engagement! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2021 **What do you like best about Upfront?** Flexibility in speeding up for something urgent or slowing down if need be. Many software vendors are locked into the sprint model and can't flex based on the changing business needs of the client. **What do you dislike about Upfront?** Have yet to kick off the official pilot so can't fully speak to this question yet. **What problems is Upfront solving and how is that benefiting you?** Improved the communication of negative COVID test results for patients. Looking forward to engaging with patients outside of the clinic for the pilot. ### 19. PtBond experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2021 **What do you like best about Upfront?** Customization and flexibility and communication **What do you dislike about Upfront?** User interface not as "slick" as competitors **What problems is Upfront solving and how is that benefiting you?** we are connecting to patients and getting reviews and feedback ### 20. Helpful billing hand **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2021 **What do you like best about Upfront?** Patient Bond has the most helpful staff along with efficient turn around time. **What do you dislike about Upfront?** Havent disliked anything yet. They are very informative in all aspects. **What problems is Upfront solving and how is that benefiting you?** Patient Bond has helped increase our on-time payments by sending reminders to patients. - [View Upfront pricing details and edition comparison](https://www.g2.com/products/upfront-healthcare-upfront/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-29+14%3A13%3A26+-0500&secure%5Bsession_id%5D=19c0db2a-0608-48cd-a3fb-1b2453196900&secure%5Btoken%5D=8e71d21fb85f9c9953df5c098a0953129aa8750137dab78cb43cdaea329e21d6&format=llm_user) ## Upfront Features **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Generative AI** - AI Text Summarization ## Top Upfront Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,062 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (548 reviews)